Next Generation OSS & BSS Market Size, Share, Growth, and Industry Analysis, By Type (Hardware, Software, Service), By Application (Revenue Management, Service Fulfilment, Service Assurance, Customer Management, Network Management Systems), Regional Insights and Forecast to 2035

Next Generation OSS & BSS Market Overview

The global next generation oss & bss market is likely to grow from USD 54304.95 million in 2026 to USD 105459.12 million in 2035, with an average CAGR of 7.65% during the forecast period.

The Next Generation OSS & BSS Market is expanding as communication service providers modernize legacy operational and business systems to support 5G standalone networks, cloud-native architectures, programmable connectivity, artificial intelligence, autonomous operations, network slicing, IoT services, enterprise connectivity, and real-time customer experiences. Software accounts for approximately 48% of 2026 market demand because telecom operators increasingly prioritize cloud-native charging, catalog management, orchestration, assurance, analytics, inventory, customer care, and AI-enabled automation. Service represents approximately 34%, reflecting substantial demand for migration, integration, consulting, managed operations, modernization, and lifecycle support, while Hardware accounts for approximately 18%. Network Management Systems represents approximately 25% of application demand, Service Assurance contributes approximately 23%, Revenue Management accounts for approximately 19%, Service Fulfilment represents approximately 18%, and Customer Management contributes approximately 15%. Modernization is increasingly linked to autonomous-network strategies because many telecom operators still function around Level 1 to Level 2 automation while targeting selected Level 3 and Level 4 operational capabilities. Leading platforms now incorporate more than 20 telecom-specific AI applications spanning charging, billing, orchestration, analytics, network health, anomaly identification, and operational intelligence.

The United States represents approximately 71% of North American Next Generation OSS & BSS Market demand in 2026, driven by nationwide 5G networks, fiber expansion, private networks, enterprise connectivity, edge infrastructure, cloud migration, API-based services, and growing investment in AI-assisted operations. Software accounts for approximately 51% of U.S. demand, Service represents approximately 34%, and Hardware contributes approximately 15%, reflecting the shift toward software-defined and cloud-based platforms. Network Management Systems represents approximately 26% of U.S. application demand, Service Assurance contributes approximately 24%, Revenue Management accounts for approximately 19%, Service Fulfilment represents approximately 17%, and Customer Management contributes approximately 14%. Approximately 62% of major U.S. communications providers are actively modernizing at least 1 major OSS or BSS domain through cloud migration, microservices, containerization, automation, API exposure, or AI integration. Large-scale platforms must process extremely high transaction volumes, with leading communications software ecosystems supporting more than 5 billion subscribers globally and orchestrating more than 10 million orders per day. This scale is driving demand for resilient distributed architecture, real-time data pipelines, closed-loop assurance, automated fulfilment, and cloud-native charging capable of operating across consumer and enterprise services.

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Key Findings

• Leading Product Type: Software leads with approximately 48% market share as operators prioritize cloud-native charging, orchestration, analytics, assurance, catalog, customer-management, and AI-enabled operational platforms.
• Leading Application: Network Management Systems accounts for approximately 25% of demand as multi-domain 5G, fiber, cloud, transport, and virtualized networks require centralized visibility and increasingly autonomous control.
• Leading Region: North America holds approximately 34% of global demand, supported by advanced 5G deployment, cloud migration, fiber investment, enterprise connectivity, and extensive telecom software modernization.
• Fastest Growing Region: Asia Pacific is projected to expand at approximately 9.4% annually as large subscriber bases, 5G standalone expansion, digital operators, fiber networks, and cloud-native transformation accelerate.
• Technology Trend: Agentic AI is becoming central to OSS/BSS modernization, with leading platforms already embedding more than 20 telecom-specific AI applications across operational and business workflows.
• Market Driver: Autonomous-network transformation is accelerating investment as many operators remain around Level 1 to Level 2 automation while targeting selected Level 3 and Level 4 processes.
• Competitive Landscape: Platform competition is intensifying around AI integration, with one 2026 autonomous-network suite incorporating 6 specialized AI agents for faster assurance, diagnosis, and operational remediation.
• Future Outlook: Cloud-native and autonomous architectures will dominate future deployments, with approximately 72% of major operator transformation programs expected to prioritize closed-loop or intent-driven workflows by 2035.

Latest Trends

Agentic AI and autonomous network operations are becoming the defining technology trends in the Next Generation OSS & BSS Market. Conventional telecom automation has historically relied on static rules and predefined workflows, but next-generation platforms increasingly combine machine learning, generative AI, agentic AI, intent processing, streaming data, digital twins, and closed-loop execution. Approximately 61% of major communications service providers are evaluating AI beyond basic analytics and moving toward operational use cases in Service Assurance, Customer Management, Network Management Systems, Service Fulfilment, and Revenue Management. Modern OSS/BSS platforms can use AI to detect anomalies, predict subscriber-impacting faults, generate recommended remedies, optimize product configuration, identify billing abnormalities, and translate business objectives into network actions. One major platform provider now offers more than 20 cloud-native telecom AI applications, while another introduced 6 specialized AI agents for autonomous network assurance during 2026. Operators remain at different stages of automation maturity, but many still operate around Level 1 or Level 2 while targeting Level 3 and Level 4 autonomy for selected high-value scenarios. This transition is increasing demand for explainable AI, policy controls, governance, observability, and human-supervised closed loops.

Cloud-native modernization is advancing simultaneously because legacy monolithic OSS/BSS environments can slow service launches and make network transformation expensive. Approximately 67% of new major software deployments are expected to use containerized, microservices-based, cloud-native, or hybrid-cloud architecture by 2030. Next-generation platforms expose capabilities through open APIs and allow communication service providers to deploy functions independently rather than replacing an entire technology stack during every modernization cycle. Telecommunications operators are also using streaming-first data architectures because autonomous systems require near-real-time information rather than overnight batch processing. API monetization, network slicing, private connectivity, IoT, and differentiated quality of service are creating additional operational demands. The number of commercially available network-slicing offers has risen above 80 globally, demonstrating that differentiated connectivity is moving from technical trials toward commercial deployment. OSS/BSS therefore needs to coordinate catalog configuration, ordering, orchestration, assurance, policy, charging, customer care, and partner settlement across increasingly dynamic products. Cloud-native architecture enables faster scaling and release cycles while reducing dependence on customized legacy integrations.

Market Dynamics

Driver

""5G, cloud-native networks, and autonomous operations are accelerating OSS/BSS modernization.""

The principal driver of the Next Generation OSS & BSS Market is the growing operational complexity created by 5G, fiber, cloud, IoT, virtualized network functions, enterprise services, edge computing, and programmable connectivity. Network Management Systems accounts for approximately 25% of market demand because operators must monitor and control resources spanning radio, core, transport, fixed access, cloud infrastructure, and third-party environments. Service Assurance contributes approximately 23% because increasingly dynamic networks require continuous performance analysis and rapid fault remediation. A single large communications provider can process billions of network measurements and customer events daily, making purely manual operations impractical. AI-enabled assurance platforms can prioritize incidents, correlate alarms, identify probable root causes, predict degradation, and trigger corrective workflows. Approximately 58% of major network modernization programs now include some form of closed-loop or predictive automation. Telecom operators are therefore treating next-generation OSS as critical infrastructure for maintaining performance while reducing the amount of repetitive operational work handled manually.

5G monetization strengthens the same driver because service providers need BSS platforms capable of charging for increasingly complex service characteristics. Revenue Management represents approximately 19% of application demand, while Service Fulfilment contributes approximately 18%. Traditional billing models centered on voice, messaging, and data volume are expanding toward service-level, device, latency, quality, location, application, enterprise, and partner-based charging scenarios. Some cloud-native charging systems are designed for environments exceeding 150 million subscribers, illustrating the scale required for national and multinational operators. Commercial network slicing has also expanded to more than 80 market offerings globally, creating demand for catalog management, ordering, orchestration, service assurance, charging, and partner management that can operate as a synchronized lifecycle. Enterprise 5G and private-network services further increase complexity because contracts may combine connectivity, edge computing, security, devices, cloud applications, and service-level guarantees.

Restraint

""Complex legacy environments make large-scale OSS/BSS transformation costly and operationally risky.""

Legacy-system complexity remains the most important restraint because communication service providers often operate dozens or hundreds of applications developed across multiple technology generations. Approximately 46% of large operators still maintain critical OSS/BSS workloads that are more than 10 years old or heavily customized. Billing, ordering, provisioning, inventory, customer management, network assurance, mediation, partner settlement, and reporting platforms can contain millions of business rules and deeply embedded integrations. Replacing these systems without disrupting daily operations is difficult because even brief failures can affect millions of subscribers. Migration projects must preserve account balances, product catalogs, customer history, network inventory, service states, usage records, contractual rules, and regulatory information. As a result, many transformations use phased modernization rather than immediate replacement. This can create temporary hybrid environments where new cloud-native platforms must coexist with legacy applications, increasing integration complexity before overall simplification is achieved.

Transformation cost and skill shortages create an additional restraint. Approximately 38% of operators identify internal architecture complexity, specialist skill availability, data quality, or integration effort as major barriers to rapid OSS/BSS modernization. Cloud-native software requires expertise in Kubernetes, DevOps, APIs, cybersecurity, observability, microservices, automated testing, continuous delivery, data engineering, and AI governance. Telecom-specific knowledge must also be retained because generic IT expertise may not cover charging, mediation, service inventory, network topology, policy control, roaming, or regulatory processes. Service therefore represents approximately 34% of market demand as operators rely on specialist providers for planning, migration, system integration, application modernization, managed operations, and data transformation. Some AI-assisted modernization approaches can reduce migration cycles by approximately 30%, but even accelerated programs require extensive validation before critical telecom workloads can move safely into production.

Opportunity

""Agentic AI creates new opportunities for zero-touch operations and faster service lifecycle automation.""

Agentic AI represents a major market opportunity because next-generation systems can move beyond identifying problems toward executing multi-step operational actions. Approximately 64% of leading operator AI programs are expanding from isolated assistants into workflows that connect multiple OSS/BSS domains. An AI agent can analyze customer or network information, identify a fault, query inventory, determine service impact, recommend remediation, execute an approved workflow, verify the result, and update the customer-facing system. This capability is particularly relevant to Service Assurance and Network Management Systems, which together account for approximately 48% of application demand. A purpose-built telecom agentic operating system introduced in 2026 can operate above existing BSS and OSS stacks and is backed by operational experience supporting more than 350 communication service providers. Emerging platforms support multiple language models, policy controls, telecom-specific agent libraries, and standardized APIs, reducing the need for every operator to develop AI capabilities from scratch.

Asia Pacific represents another major opportunity and accounts for approximately 31% of global market demand. China represents approximately 35% of regional activity, India contributes approximately 20%, Japan accounts for approximately 14%, South Korea represents approximately 11%, and other regional markets contribute approximately 20%. The region is projected to expand at approximately 9.4% annually through 2035 as operators modernize large subscriber bases and deploy 5G standalone, fiber, cloud-native core networks, private connectivity, IoT, and digital services. Approximately 39% of incremental global market demand through 2035 is expected to originate from Asia Pacific. India and Southeast Asia are particularly attractive for Service and Software providers because rapidly expanding networks must support high subscriber volumes while maintaining competitive operating costs. AI-driven automation can therefore produce substantial benefits by reducing manual effort across customer care, assurance, fulfilment, and network management.

Challenge

""Data fragmentation and multi-vendor interoperability complicate the transition toward autonomous telecom operations.""

Data quality is a fundamental challenge because autonomous systems depend on accurate, timely, and consistent information. Approximately 43% of operator transformation programs encounter material issues with duplicated customer records, incomplete network inventory, inconsistent product definitions, incompatible identifiers, or delayed telemetry. Legacy environments frequently distribute information across billing systems, customer databases, inventory platforms, network managers, data warehouses, and departmental applications. AI cannot reliably execute autonomous changes when underlying records are inaccurate. Next-generation architectures are therefore introducing streaming data platforms, common information models, knowledge graphs, event-driven interfaces, and governed data layers. Approximately 54% of advanced OSS/BSS programs now include dedicated data modernization alongside application modernization. Real-time streaming is becoming especially important because closed-loop Service Assurance cannot depend on data that arrives hours after a network condition changes.

Multi-vendor interoperability presents an equally significant challenge. Approximately 61% of Tier 1 operators use major network, cloud, or software components from at least 4 strategic technology suppliers, and many operate substantially more. Next-generation systems must therefore coordinate radio equipment, transport networks, core functions, public clouds, private clouds, legacy platforms, customer channels, charging systems, and third-party applications. Open APIs and industry standards reduce integration friction but cannot eliminate differences in data models and vendor implementations. Autonomous systems add additional complexity because an incorrect automated action can propagate across multiple domains rapidly. Operators therefore require policy guardrails, explainability, staged approvals, rollback capability, security controls, and continuous verification. The industry's progression toward Level 4 autonomy will consequently be gradual, with operators beginning in selected workflows where operational boundaries and expected outcomes can be defined clearly.

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Segmentation Analysis

The Next Generation OSS & BSS Market is segmented by technology type and operational application because telecommunications providers require different combinations of infrastructure, software platforms, and transformation expertise. Software accounts for approximately 48% of market demand, Service represents approximately 34%, and Hardware contributes approximately 18%. Network Management Systems leads applications with approximately 25%, Service Assurance contributes approximately 23%, Revenue Management accounts for approximately 19%, Service Fulfilment represents approximately 18%, and Customer Management contributes approximately 15%. Approximately 67% of newly deployed major OSS/BSS capabilities now use cloud-native, containerized, microservices, or hybrid-cloud architecture. AI is also increasingly embedded across multiple segments rather than offered as a separate application, allowing operators to automate customer, service, network, charging, and operational processes through common intelligence layers.

By Types

Hardware: Hardware accounts for approximately 18% of the Next Generation OSS & BSS Market and includes computing, storage, networking, appliances, and supporting infrastructure required to run operational and business platforms. Network Management Systems represents approximately 31% of Hardware-associated demand, Service Assurance contributes approximately 24%, Revenue Management accounts for approximately 16%, Service Fulfilment represents approximately 17%, and Customer Management contributes approximately 12%. Hardware's relative share is declining as operators adopt public cloud and software-defined infrastructure, but high-performance on-premises systems remain important for latency-sensitive, regulated, sovereign, or high-volume telecom workloads. Approximately 44% of large operators continue to use hybrid deployment models combining private infrastructure with public cloud services. Distributed architectures also require edge and data-center capacity capable of processing very large telemetry flows.

Software: Software leads with approximately 48% market share and includes charging, billing, customer management, order management, orchestration, inventory, network management, analytics, assurance, policy, AI, and automation platforms. Network Management Systems represents approximately 26% of Software demand, Service Assurance contributes approximately 24%, Revenue Management accounts for approximately 20%, Service Fulfilment represents approximately 17%, and Customer Management contributes approximately 13%. Around 72% of major new Software programs include API-first, cloud-native, microservices, automation, or AI capabilities. Modern platforms increasingly use configurable catalogs and low-code or no-code functions to reduce the amount of custom software required for launching new services. Agentic AI is becoming a major differentiator because it can coordinate workflows across previously separate systems.

Service: Service accounts for approximately 34% of global demand and includes consulting, system integration, data migration, software modernization, cloud migration, testing, managed operations, cybersecurity, network transformation, and lifecycle support. Service Fulfilment represents approximately 23% of Service-associated demand, Service Assurance contributes approximately 22%, Network Management Systems accounts for approximately 21%, Customer Management represents approximately 18%, and Revenue Management contributes approximately 16%. Around 57% of major modernization projects involve external system-integration or managed-service support because telecom transformations combine legacy applications, new cloud platforms, vendor systems, and operational processes. AI-assisted migration is increasingly used to analyze legacy code, discover dependencies, automate testing, and reduce modernization effort, with selected approaches targeting approximately 30% faster migration cycles.

By Applications

Revenue Management: Revenue Management accounts for approximately 19% of application demand and includes charging, billing, mediation, policy, partner settlement, and monetization capabilities. Software represents approximately 57% of this segment, Service contributes approximately 30%, and Hardware accounts for approximately 13%. Approximately 63% of modern charging transformations are designed to support real-time or near-real-time processing across multiple network technologies. Next-generation platforms increasingly handle consumer subscriptions, enterprise services, IoT devices, network slices, digital products, and partner ecosystems through common engines. Large SaaS charging systems can support environments exceeding approximately 150 million subscribers, demonstrating the scalability required for tier-one operators.

Service Fulfilment: Service Fulfilment represents approximately 18% of demand and covers order decomposition, orchestration, activation, inventory coordination, provisioning, and service lifecycle automation. Software accounts for approximately 49%, Service contributes approximately 37%, and Hardware represents approximately 14%. Around 59% of advanced fulfilment programs now emphasize intent-driven or zero-touch orchestration to reduce manual workflow configuration. With 5G and enterprise connectivity, a single commercial service may span radio, core, transport, cloud, security, and edge resources. Automated fulfilment systems translate commercial orders into technical actions, coordinate multiple domains, validate service readiness, and update customer systems after successful activation.

Service Assurance: Service Assurance accounts for approximately 23% of global application demand and is one of the strongest areas for AI adoption. Software represents approximately 53% of this segment, Service contributes approximately 32%, and Hardware accounts for approximately 15%. Around 68% of premium assurance programs use anomaly detection, predictive analytics, root-cause analysis, service-impact correlation, or closed-loop automation. In 2026, one major autonomous-network suite introduced 6 specialized AI agents designed to accelerate diagnosis and resolution. Service Assurance is moving from monitoring infrastructure toward monitoring customer and service experience, allowing operators to prioritize issues according to subscriber impact rather than raw alarm volumes.

Customer Management: Customer Management represents approximately 15% of market demand and includes customer care, sales, digital channels, account management, product recommendations, interaction analytics, and service support. Software accounts for approximately 54%, Service contributes approximately 34%, and Hardware represents approximately 12%. Approximately 66% of advanced customer-management programs now include generative AI, conversational interfaces, recommendation engines, or workflow automation. Telco-specific AI deployments have demonstrated more than 60% reductions in average handling time for selected interaction types and more than 20% improvements in customer-satisfaction indicators under optimized implementations. Integration with billing, fulfilment, and network information allows agents to resolve more customer requests without escalating them to separate operational teams.

Network Management Systems: Network Management Systems leads with approximately 25% of global application demand as operators manage increasingly complex multi-domain environments. Software accounts for approximately 47% of this segment, Service contributes approximately 32%, and Hardware represents approximately 21%. Around 62% of advanced Network Management Systems programs include automation, AI, intent management, digital twins, or real-time analytics. Emerging autonomous-network platforms are designed to progress from reactive monitoring toward systems capable of detecting conditions, reasoning about causes, recommending changes, executing controlled actions, and validating outcomes. Network Management Systems are therefore becoming central coordination layers across radio, core, transport, fixed, cloud, and edge infrastructure.

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Regional Outlook

North America

North America accounts for approximately 34% of global Next Generation OSS & BSS Market demand. The United States represents approximately 71% of regional activity, Canada contributes approximately 21%, and Mexico accounts for approximately 8%. Software represents approximately 51% of regional demand, Service contributes approximately 34%, and Hardware accounts for approximately 15%. Network Management Systems and Service Assurance together represent approximately 50% of regional application demand.

North America benefits from mature 5G deployment, large fiber programs, enterprise connectivity, public-cloud adoption, private networks, AI investment, and extensive legacy modernization. Approximately 62% of major operators are modernizing at least 1 critical OSS/BSS domain through cloud-native architecture, API transformation, automation, or artificial intelligence. The region also has strong demand for network slicing, edge services, IoT connectivity, and digital customer interactions. Telecom platforms serving more than 5 billion subscribers globally have significant operational footprints in North American operator environments.

Europe

Europe represents approximately 27% of global Next Generation OSS & BSS Market demand. Germany accounts for approximately 19% of regional activity, the United Kingdom contributes approximately 17%, France represents approximately 14%, Italy contributes approximately 10%, Spain represents approximately 8%, and other European markets account for approximately 32%. Software contributes approximately 47% of demand, Service represents approximately 36%, and Hardware accounts for approximately 17%.

European operators are investing heavily in network automation, cloud transformation, 5G standalone, fiber infrastructure, customer-experience modernization, and energy-efficient operations. Approximately 59% of major regional transformation programs include autonomous-network, AI, or intent-based capabilities. Service Assurance represents approximately 24% of European demand because operators must maintain performance while integrating multi-vendor fixed and mobile networks. Data sovereignty and cybersecurity also influence architecture decisions, leading many providers to retain hybrid deployments rather than moving every operational workload to public cloud infrastructure.

Asia Pacific

Asia Pacific accounts for approximately 31% of global Next Generation OSS & BSS Market demand. China represents approximately 35% of regional activity, India contributes approximately 20%, Japan accounts for approximately 14%, South Korea represents approximately 11%, and other markets contribute approximately 20%. Software accounts for approximately 49% of regional demand, Service contributes approximately 33%, and Hardware represents approximately 18%.

Asia Pacific is projected to expand at approximately 9.4% annually through 2035 and is expected to generate approximately 39% of incremental global demand. Large subscriber populations make automation particularly important because national operators may support tens or hundreds of millions of connections. 5G standalone, fiber, enterprise networking, IoT, digital services, and cloud adoption are expanding simultaneously. Approximately 64% of major new regional programs prioritize cloud-native, containerized, or AI-enabled platforms, creating strong opportunities for Software and Service suppliers.

Latin America

Latin America represents approximately 5% of global Next Generation OSS & BSS Market demand. Brazil accounts for approximately 42% of regional activity, Mexico contributes approximately 25%, Argentina represents approximately 9%, Colombia accounts for approximately 8%, and other markets contribute approximately 16%. Software represents approximately 45% of demand, Service contributes approximately 38%, and Hardware accounts for approximately 17%.

Operators are modernizing customer systems, charging, assurance, network management, and digital channels while expanding 5G and fiber coverage. Approximately 51% of major regional OSS/BSS projects involve managed services or significant external integration because telecom groups need to control transformation costs while retaining legacy interoperability. Cloud adoption is increasing, but hybrid deployment remains prominent. AI adoption is initially concentrated in Customer Management and Service Assurance, where automation can reduce contact-center workload and prioritize network incidents.

Middle East & Africa

Middle East & Africa accounts for approximately 3% of global Next Generation OSS & BSS Market demand. Gulf countries represent approximately 47% of regional activity, South Africa contributes approximately 16%, and other markets account for approximately 37%. Software represents approximately 46% of regional demand, Service contributes approximately 37%, and Hardware accounts for approximately 17%.

The region is supported by rapid 5G deployment in Gulf markets, digital-operator launches, cloud infrastructure investment, expanding mobile-money ecosystems, and network modernization across Africa. Approximately 56% of high-value transformation opportunities involve charging, customer platforms, automation, or network management. Operators with rapidly growing subscriber bases are adopting scalable platforms to avoid replicating legacy complexity. Cloud-native BSS is especially attractive for newer brands because it can shorten deployment cycles and allow service launches without constructing extensive traditional data-center environments.

List of Top Next Generation OSS & BSS Companies

• Hewlett Packard Enterprise Co. (HPE)
• CSG System International Inc.
• Tata Consultancy Services Limited
• Huawei Technologies Co. Ltd.
• Infosys Limited
• Redknee Solutions Inc.
• Telefonaktiebolaget L. M. Ericsson
• Nokia Corporation
• Ericsson
• Oracle Corporation
• Amdocs Inc.
• Tech Mahindra
• Capgemini SE
• IBM Corporation
• NEC Corporation

Top 2 Companies Market Share

Amdocs Inc.: Amdocs Inc. is estimated to account for approximately 16% of organized Next Generation OSS & BSS Market activity within the supplied competitive landscape, supported by broad capabilities across monetization, Customer Management, Service Fulfilment, Service Assurance, Network Management Systems, cloud modernization, and managed services. Software represents approximately 52% of its relevant opportunity, while Service contributes approximately 41% and infrastructure-related components account for the remainder. The company supports more than 350 communication service providers globally and introduced its telecom-specific agentic operating system during 2026. The platform operates above existing OSS and BSS environments and combines telco-specific agents, workflow automation, multi-model support, operational guardrails, and a new agent-driven customer-experience suite. Its recent acquisition strategy has also strengthened cloud-native charging capabilities and expanded engagement across multiple major operators.

Ericsson: Ericsson is estimated to influence approximately 14% of organized demand within the supplied company group through charging, billing, service orchestration, assurance, network management, analytics, automation, cloud services, and telecom-specific AI. Software represents approximately 54% of its relevant OSS/BSS activity, while Service contributes approximately 37% and Hardware-associated integration accounts for approximately 9%. In 2026, the company described more than 20 cloud-native telecom AI applications operating across business and operational functions. Its autonomous-network strategy includes 3 major operational value pathways plus a foundational data-transformation pathway, addressing zero-touch product launches, AI-driven service experience, intelligent IT operations, and streaming data. The company also supports operator movement from prevailing Level 1 to Level 2 automation toward increasingly advanced Level 3 and Level 4 operational processes.

Investment Analysis

Investment in the Next Generation OSS & BSS Market is increasingly concentrated on cloud-native software, AI platforms, streaming data, API management, autonomous operations, application modernization, and cybersecurity. Approximately 63% of strategic operator investment programs allocate a significant portion of transformation spending to software modernization rather than incremental enhancement of legacy platforms. Cloud migration is particularly important because operators seek elastic infrastructure, automated deployment, continuous software delivery, and faster product releases. AI-assisted modernization tools are now capable of targeting approximately 30% faster migration cycles, approximately 25% lower modernization effort, and approximately 30% improvements in assessment accuracy within suitable application environments. These capabilities can change the economics of transforming thousands of legacy application components. Investment is also shifting toward data platforms because AI-driven assurance and autonomous-network operations depend on high-quality streaming information. Approximately 54% of advanced transformation programs now include dedicated investment in data modernization, event streaming, governance, or knowledge-management capabilities.

Agentic AI is emerging as another major investment category. Approximately 60% of Tier 1 operator innovation programs are expected to fund telecom-specific AI agents, AI orchestration, network digital twins, intent management, or closed-loop automation through 2030. Vendors are responding by embedding intelligence across charging, billing, customer service, orchestration, assurance, and network-management products rather than offering isolated AI applications. Service providers also need secure model governance because telecom agents may initiate operational changes affecting millions of subscribers. Investment therefore includes policy engines, observability, model evaluation, audit trails, human approval controls, and rollback mechanisms. Asia Pacific is expected to attract approximately 36% of incremental global OSS/BSS investment through 2035 as large operators modernize substantial subscriber bases. North America remains a major center for cloud migration and AI adoption, while Europe emphasizes automation, cybersecurity, sovereignty, and efficient multi-vendor operations.

New Product Development

New product development is increasingly centered on AI-native rather than merely AI-assisted OSS/BSS. Approximately 64% of premium development programs now include generative AI, agentic AI, machine learning, intent-based automation, or predictive analytics as embedded platform functions. A telecom-specific agentic operating system launched in 2026 introduced a cognitive core containing pre-built domain agents and operational insights that can operate above existing OSS/BSS technology. The architecture supports multiple language models and standards-based interaction, allowing operators to retain control over AI ecosystems. Another leading supplier offers more than 20 cloud-native telecom AI applications spanning invoice anomaly detection, guided selling, product configuration, network analytics, health monitoring, predictive outage management, and prescriptive remediation. These developments indicate that AI is shifting from chatbot-style assistance toward systems capable of coordinating complete workflows across Customer Management, Revenue Management, Service Fulfilment, Service Assurance, and Network Management Systems.

Autonomous-network software is also moving toward specialized domain agents and closed-loop execution. In June 2026, a major network supplier announced 6 specialized AI agents integrated into its assurance environment to improve network issue diagnosis and resolution. Another vendor introduced pre-designed OSS/BSS operational pathways focused on faster data transformation, zero-touch product launch, agentic service experience, and intelligent IT operations. Approximately 72% of premium new Software deployments are expected to support some form of intent-based, predictive, or closed-loop functionality by 2035. Product development also increasingly emphasizes cloud independence because telecom operators do not want critical software locked to a single infrastructure provider. Modern platforms are therefore being designed for public cloud, private cloud, hybrid environments, or on-premises deployment using containerized architecture and standardized interfaces.

Five Recent Developments

• June 2026: Ericsson introduced 3 configurable OSS/BSS Business Value Pathways plus a foundational data pathway, focusing on zero-touch product launches, agentic service experience, intelligent IT operations, and faster streaming-data transformation.
• June 2026: Nokia Corporation expanded its autonomous-network portfolio and introduced 6 specialized AI agents within its assurance environment to accelerate fault analysis, operational automation, and network issue resolution.
• February 2026: Amdocs Inc. introduced a telecom-specific agentic operating system designed to work across existing OSS/BSS stacks, building on experience serving more than 350 communication service providers globally.
• November 2025: Oracle Corporation was selected to support a 5G standalone connectivity platform serving automotive and industrial applications through relationships spanning more than 300 international mobile carriers.
• June 2025: Ericsson expanded its OSS/BSS portfolio with cloud-native charging and billing, a new data-operations platform, an Intelligent IT Suite, and enhanced agentic AI capabilities for orchestration and assurance.

Report Coverage

The Next Generation OSS & BSS Market report covers Software with approximately 48% market share, Service with approximately 34%, and Hardware with approximately 18%. Application coverage includes Network Management Systems with approximately 25%, Service Assurance with approximately 23%, Revenue Management with approximately 19%, Service Fulfilment with approximately 18%, and Customer Management with approximately 15%. The analysis evaluates 5G standalone, network slicing, charging, billing, policy, catalog management, customer engagement, order management, service orchestration, service inventory, network inventory, assurance, analytics, fault management, performance management, mediation, partner management, AI, machine learning, generative AI, agentic AI, intent management, autonomous networks, digital twins, streaming data, cloud-native software, containers, microservices, Kubernetes, APIs, hybrid cloud, public cloud, private cloud, observability, DevOps, zero-touch fulfilment, closed-loop assurance, cybersecurity, data governance, and telecom application modernization. Competitive coverage includes Hewlett Packard Enterprise Co. (HPE), CSG System International Inc., Tata Consultancy Services Limited, Huawei Technologies Co. Ltd., Infosys Limited, Redknee Solutions Inc., Telefonaktiebolaget L. M. Ericsson, Nokia Corporation, Ericsson, Oracle Corporation, Amdocs Inc., Tech Mahindra, Capgemini SE, IBM Corporation, and NEC Corporation.

Regional coverage includes North America with approximately 34% of global Next Generation OSS & BSS Market demand, Asia Pacific with approximately 31%, Europe with approximately 27%, Latin America with approximately 5%, and Middle East & Africa with approximately 3%. North America leads through large-scale 5G operations, fiber infrastructure, advanced cloud adoption, private networks, AI investment, and substantial legacy modernization requirements. Europe benefits from autonomous-network initiatives, cloud transformation, data-sovereignty requirements, 5G standalone deployments, and extensive multi-vendor telecom environments. Asia Pacific is projected to expand at approximately 9.4% annually through 2035 as China, India, Japan, South Korea, and Southeast Asian markets modernize large networks and subscriber bases. Latin America benefits from 5G, fiber, customer-platform modernization, and increasing managed-service adoption, while Middle East & Africa gains from advanced Gulf 5G networks, digital operators, mobile connectivity growth, and cloud-native greenfield deployments. The coverage evaluates market development through 2035 across Hardware, Software, Service, Revenue Management, Service Fulfilment, Service Assurance, Customer Management, Network Management Systems, AI-native platforms, autonomous networks, cloud migration, differentiated connectivity, data modernization, and next-generation telecom operations.