Global Speech Based Interactive Voice Response Software Market Size, Status and Forecast 2020-2026
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
Market Analysis and Insights: Global Speech Based Interactive Voice Response Software Market
In 2019, the global Speech Based Interactive Voice Response Software market size was US$ 1589.2 million and it is expected to reach US$ 3565.8 million by the end of 2026, with a CAGR of 12.1% during 2021-2026.
Global Speech Based Interactive Voice Response Software Scope and Market Size
Speech Based Interactive Voice Response Software market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Speech Based Interactive Voice Response Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Speech Based Interactive Voice Response Software market is segmented into Cloud-based, On Premise, etc.
Segment by Application, the Speech Based Interactive Voice Response Software market is segmented into Large Enterprise, Medium Enterprise, Small Enterprise, etc.
Regional and Country-level Analysis
The Speech Based Interactive Voice Response Software market is analysed and market size information is provided by regions (countries).
The key regions covered in the Speech Based Interactive Voice Response Software market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.
Speech Based Interactive Voice Response Software market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Speech Based Interactive Voice Response Software business, the date to enter into the Speech Based Interactive Voice Response Software market, Speech Based Interactive Voice Response Software product introduction, recent developments, etc.
The major vendors include 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US), etc.
This report focuses on the global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Speech Based Interactive Voice Response Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Cloud-based
On Premise
Large Enterprise
Medium Enterprise
Small Enterprise
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
To analyze global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players.
To present the Speech Based Interactive Voice Response Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.
In this study, the years considered to estimate the market size of Speech Based Interactive Voice Response Software are as follows:
History Year: 2015-2019
2019
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
Market Analysis and Insights: Global Speech Based Interactive Voice Response Software Market
In 2019, the global Speech Based Interactive Voice Response Software market size was US$ 1589.2 million and it is expected to reach US$ 3565.8 million by the end of 2026, with a CAGR of 12.1% during 2021-2026.
Global Speech Based Interactive Voice Response Software Scope and Market Size
Speech Based Interactive Voice Response Software market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Speech Based Interactive Voice Response Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Speech Based Interactive Voice Response Software market is segmented into Cloud-based, On Premise, etc.
Segment by Application, the Speech Based Interactive Voice Response Software market is segmented into Large Enterprise, Medium Enterprise, Small Enterprise, etc.
Regional and Country-level Analysis
The Speech Based Interactive Voice Response Software market is analysed and market size information is provided by regions (countries).
The key regions covered in the Speech Based Interactive Voice Response Software market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.
Competitive Landscape
and Speech Based Interactive Voice Response Software Market Share AnalysisSpeech Based Interactive Voice Response Software market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Speech Based Interactive Voice Response Software business, the date to enter into the Speech Based Interactive Voice Response Software market, Speech Based Interactive Voice Response Software product introduction, recent developments, etc.
The major vendors include 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), InContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US), etc.
This report focuses on the global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Speech Based Interactive Voice Response Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Market segment by Type, the product can be split into
Cloud-based
On Premise
Market segment by Application, split into
Large Enterprise
Medium Enterprise
Small Enterprise
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players.
To present the Speech Based Interactive Voice Response Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.
In this study, the years considered to estimate the market size of Speech Based Interactive Voice Response Software are as follows:
History Year: 2015-2019
Base Year:
2019Estimated Year:
2020Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
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