About Contact Center
Contact centers have experienced an irretrievable evolution over the last decade. The faculty at a contact center is used to manage clients or customers. They also get in touch with customers via email, telephones, web chat, and social media. Consequently, over the past two decades, many business enterprises have established several contact centers to manage customer interactions. It could be an in-house team or outsourced to a third-party assistance. Such centers offer different services - such as support or help desk, customer service, and sales and marketing contact centers.

Technavio’s analysts forecast the global contact center market to grow at a CAGR of 10.64% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global contact center market for 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions and services.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

Technavio's report, Global Contact Center Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• Avaya
• Cisco Systems
• Genesys
• Huawei Technologies

Other prominent vendors
• 3CLogic
• 8x8
• Aastra
• Altitude Software
• Aspect Software
• Connect First
• Convergys
• CRMXchange
• Five9
• Fujitsu
• HP
• IBM
• inContact
• Interactive Intelligence
• Mitel Networks
• NICE
• Noble Systems
• Oracle
• Presence Technology
• SAP
• ShoreTel
• Syntel
• Teleopti
• Unify
• Verint Systems
• Verizon Communications
• Vocalcom

Market driver
• Need to automate contact center operations
• For a full, detailed list, view our report

Market challenge
• System integration issues
• For a full, detailed list, view our report

Market trend
• Emergence of RPA
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.