Table of Contents Executive Summary 1 Industry Overview of Online CRM Software 1.1 Definition of Online CRM Software 1.2 Online CRM Software Segment by Type 1.2.1 Global Online CRM Software Production Growth Rate Comparison by Types (2014-2025) 1.2.2 Strategic CRM 1.2.3 Operational CRM 1.2.4 Analytical CRM 1.2.5 Collaborative CRM 1.2.6 Other Types 1.3 Online CRM Software Segment by Applications 1.3.1 Global Online CRM Software Consumption Comparison by Applications (2014-2025) 1.3.2 Small Business 1.3.3 Enterprise Business (for large enterprises) 1.4 Global Online CRM Software Overall Market 1.4.1 Global Online CRM Software Revenue (2014-2025) 1.4.2 Global Online CRM Software Production (2014-2025) 1.4.3 North America Online CRM Software Status and Prospect (2014-2025) 1.4.4 Europe Online CRM Software Status and Prospect (2014-2025) 1.4.5 China Online CRM Software Status and Prospect (2014-2025) 1.4.6 Japan Online CRM Software Status and Prospect (2014-2025) 1.4.7 Southeast Asia Online CRM Software Status and Prospect (2014-2025) 1.4.8 India Online CRM Software Status and Prospect (2014-2025) 2 Manufacturing Cost Structure Analysis 2.1 Raw Material and Suppliers 2.2 Manufacturing Cost Structure Analysis of Online CRM Software 2.3 Manufacturing Process Analysis of Online CRM Software 2.4 Industry Chain Structure of Online CRM Software 3 Development and Manufacturing Plants Analysis of Online CRM Software 3.1 Capacity and Commercial Production Date 3.2 Global Online CRM Software Manufacturing Plants Distribution 3.3 Major Manufacturers Technology Source and Market Position of Online CRM Software 3.4 Recent Development and Expansion Plans 4 Key Figures of Major Manufacturers 4.1 Online CRM Software Production and Capacity Analysis 4.2 Online CRM Software Revenue Analysis 4.3 Online CRM Software Price Analysis 4.4 Market Concentration Degree 5 Online CRM Software Regional Market Analysis 5.1 Online CRM Software Production by Regions 5.1.1 Global Online CRM Software Production by Regions 5.1.2 Global Online CRM Software Revenue by Regions 5.2 Online CRM Software Consumption by Regions 5.3 North America Online CRM Software Market Analysis 5.3.1 North America Online CRM Software Production 5.3.2 North America Online CRM Software Revenue 5.3.3 Key Manufacturers in North America 5.3.4 North America Online CRM Software Import and Export 5.4 Europe Online CRM Software Market Analysis 5.4.1 Europe Online CRM Software Production 5.4.2 Europe Online CRM Software Revenue 5.4.3 Key Manufacturers in Europe 5.4.4 Europe Online CRM Software Import and Export 5.5 China Online CRM Software Market Analysis 5.5.1 China Online CRM Software Production 5.5.2 China Online CRM Software Revenue 5.5.3 Key Manufacturers in China 5.5.4 China Online CRM Software Import and Export 5.6 Japan Online CRM Software Market Analysis 5.6.1 Japan Online CRM Software Production 5.6.2 Japan Online CRM Software Revenue 5.6.3 Key Manufacturers in Japan 5.6.4 Japan Online CRM Software Import and Export 5.7 Southeast Asia Online CRM Software Market Analysis 5.7.1 Southeast Asia Online CRM Software Production 5.7.2 Southeast Asia Online CRM Software Revenue 5.7.3 Key Manufacturers in Southeast Asia 5.7.4 Southeast Asia Online CRM Software Import and Export 5.8 India Online CRM Software Market Analysis 5.8.1 India Online CRM Software Production 5.8.2 India Online CRM Software Revenue 5.8.3 Key Manufacturers in India 5.8.4 India Online CRM Software Import and Export 6 Online CRM Software Segment Market Analysis (by Type) 6.1 Global Online CRM Software Production by Type 6.2 Global Online CRM Software Revenue by Type 6.3 Online CRM Software Price by Type 7 Online CRM Software Segment Market Analysis (by Application) 7.1 Global Online CRM Software Consumption by Application 7.2 Global Online CRM Software Consumption Market Share by Application (2014-2019) 8 Online CRM Software Major Manufacturers Analysis 8.1 Oracle 8.1.1 Oracle Online CRM Software Production Sites and Area Served 8.1.2 Oracle Product Introduction, Application and Specification 8.1.3 Oracle Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.1.4 Main Business and Markets Served 8.2 SAP 8.2.1 SAP Online CRM Software Production Sites and Area Served 8.2.2 SAP Product Introduction, Application and Specification 8.2.3 SAP Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.2.4 Main Business and Markets Served 8.3 Salesforce 8.3.1 Salesforce Online CRM Software Production Sites and Area Served 8.3.2 Salesforce Product Introduction, Application and Specification 8.3.3 Salesforce Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.3.4 Main Business and Markets Served 8.4 Microsoft Dynamics 8.4.1 Microsoft Dynamics Online CRM Software Production Sites and Area Served 8.4.2 Microsoft Dynamics Product Introduction, Application and Specification 8.4.3 Microsoft Dynamics Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.4.4 Main Business and Markets Served 8.5 SugarCRM 8.5.1 SugarCRM Online CRM Software Production Sites and Area Served 8.5.2 SugarCRM Product Introduction, Application and Specification 8.5.3 SugarCRM Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.5.4 Main Business and Markets Served 8.6 Zoho 8.6.1 Zoho Online CRM Software Production Sites and Area Served 8.6.2 Zoho Product Introduction, Application and Specification 8.6.3 Zoho Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.6.4 Main Business and Markets Served 8.7 Hubspot 8.7.1 Hubspot Online CRM Software Production Sites and Area Served 8.7.2 Hubspot Product Introduction, Application and Specification 8.7.3 Hubspot Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.7.4 Main Business and Markets Served 8.8 Act 8.8.1 Act Online CRM Software Production Sites and Area Served 8.8.2 Act Product Introduction, Application and Specification 8.8.3 Act Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.8.4 Main Business and Markets Served 8.9 Maximizer 8.9.1 Maximizer Online CRM Software Production Sites and Area Served 8.9.2 Maximizer Product Introduction, Application and Specification 8.9.3 Maximizer Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.9.4 Main Business and Markets Served 8.10 Sage 8.10.1 Sage Online CRM Software Production Sites and Area Served 8.10.2 Sage Product Introduction, Application and Specification 8.10.3 Sage Online CRM Software Production, Revenue, Ex-factory Price and Gross Margin (2014-2019) 8.10.4 Main Business and Markets Served 8.11 Infusionsoft 8.12 Pipedrive 8.13 Apptivo 8.14 Salesboom 8.15 Base 9 Development Trend of Analysis of Online CRM Software Market 9.1 Global Online CRM Software Market Trend Analysis 9.1.1 Global Online CRM Software Market Size (Volume and Value) Forecast 2019-2025 9.2 Online CRM Software Regional Market Trend 9.2.1 North America Online CRM Software Forecast 2019-2025 9.2.2 Europe Online CRM Software Forecast 2019-2025 9.2.3 China Online CRM Software Forecast 2019-2025 9.2.4 Japan Online CRM Software Forecast 2019-2025 9.2.5 Southeast Asia Online CRM Software Forecast 2019-2025 9.2.6 India Online CRM Software Forecast 2019-2025 9.3 Online CRM Software Market Trend (Product Type) 9.4 Online CRM Software Market Trend (Application) 10.1 Marketing Channel 10.1.1 Direct Marketing 10.1.2 Indirect Marketing 10.3 Online CRM Software Customers 11 Market Dynamics 11.1 Market Trends 11.2 Opportunities 11.3 Market Drivers 11.4 Challenges 11.5 Influence Factors 12 Conclusion 13 Appendix 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Author List 13.4 Disclaimer

List of Tables and Figures Figure Picture of Online CRM Software Table Global Online CRM Software Production (K Units) Growth Rate Comparison by Types (2014-2025) Figure Global Online CRM Software Production Market Share by Types in 2018 Figure Strategic CRM Product Picture Figure Operational CRM Product Picture Figure Analytical CRM Product Picture Figure Collaborative CRM Product Picture Figure Other Types Product Picture Table Global Online CRM Software Consumption (K Units) Comparison by Applications (2014-2025) Figure Global Online CRM Software Consumption Market Share by Applications in 2018 Figure Small Business Figure Enterprise Business (for large enterprises) Figure Global Online CRM Software Revenue (Million USD) (2014-2025) Figure Global Online CRM Software Production (K Units) (2014-2025) Figure North America Online CRM Software Market Size (Million USD) (2014-2025) Figure Europe Online CRM Software Market Size (Million USD) (2014-2025) Figure China Online CRM Software Market Size (Million USD) (2014-2025) Figure Japan Online CRM Software Market Size (Million USD) (2014-2025) Figure Southeast Asia Online CRM Software Market Size (Million USD) (2014-2025) Figure India Online CRM Software Market Size (Million USD) (2014-2025) Table Online CRM Software Raw Material and Suppliers Table Manufacturing Cost Structure Analysis of Online CRM Software in 2018 Figure Manufacturing Process Analysis of Online CRM Software Figure Industry Chain Structure of Online CRM Software Table Capacity and Commercial Production Date of Key Manufacturers Table Global Online CRM Software Manufacturing Plants Distribution Table Online CRM Software Major Manufacturers Technology Source and Market Position Table Recent Development and Expansion Plans in Future Table Online CRM Software Capacity (K Units) of Major Manufacturers (2014-2019) Table Online CRM Software Production (K Units) of Major Manufacturers (2014-2019) Table Online CRM Software Production Market Share of Major Manufacturers (2014-2019) Figure Online CRM Software Production Share by Manufacturers in 2018 Table Online CRM Software Revenue (Million US$) of Major Manufacturers (2014-2019) Table Online CRM Software Revenue Market Share of Major Manufacturers (2014-2019) Figure Online CRM Software Revenue Share by Manufacturers in 2018 Table Online CRM Software Average Price (USD/Unit) of Major Manufacturers (2014-2019) Table Global Manufacturers Market Concentration Ratio (CR5 and HHI) Table Global Online CRM Software Production by Regions 2014-2019 (K Units) Table Global Online CRM Software Production Market Share by Regions 2014-2019 Figure Global Online CRM Software Production Market Share by Regions in 2018 Table Global Online CRM Software Revenue by Regions 2014-2019 (Million USD) Table Global Online CRM Software Revenue Market Share by Regions 2014-2019 Figure Global Online CRM Software Revenue Market Share by Regions in 2018 Table Global Online CRM Software Consumption by Regions 2014-2019 (K Units) Table Global Online CRM Software Consumption Market Share by Regions 2014-2019 Figure North America Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure North America Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table North America Online CRM Software Production, Consumption Import and Export (K Units) Figure Europe Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure Europe Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table Europe Online CRM Software Production, Consumption Import and Export (K Units) Figure China Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure China Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table China Online CRM Software Production, Consumption Import and Export (K Units) Figure Japan Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure Japan Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table Japan Online CRM Software Production, Consumption Import and Export (K Units) Figure Southeast Asia Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure Southeast Asia Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table Southeast Asia Online CRM Software Production, Consumption Import and Export (K Units) Figure India Online CRM Software Production Growth Rate 2014-2019 (K Units) Figure India Online CRM Software Revenue Growth Rate 2014-2019 (Million USD) Table India Online CRM Software Production, Consumption Import and Export (K Units) Figure Global Consumption Online CRM Software Market Share by Application (2014-2019) Figure Global Value (Consumption) Online CRM Software Market Share by Application (2014-2019) Table Oracle Online CRM Software Production Sites and Area Served Table Oracle Online CRM Software Product Introduction, Application and Specification Table Oracle Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Oracle Online CRM Software Production Growth Rate (2014-2019) Table Oracle Online CRM Software Production Market Share (2014-2019) Figure Oracle Online CRM Software Revenue Market Share (2014-2019) Table Oracle Online CRM Software Main Business and Markets Served Table SAP Online CRM Software Production Sites and Area Served Table SAP Online CRM Software Product Introduction, Application and Specification Table SAP Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table SAP Online CRM Software Production Growth Rate (2014-2019) Table SAP Online CRM Software Production Market Share (2014-2019) Figure SAP Online CRM Software Revenue Market Share (2014-2019) Table SAP Online CRM Software Main Business and Markets Served Table Salesforce Online CRM Software Production Sites and Area Served Table Salesforce Online CRM Software Product Introduction, Application and Specification Table Salesforce Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Salesforce Online CRM Software Production Growth Rate (2014-2019) Table Salesforce Online CRM Software Production Market Share (2014-2019) Figure Salesforce Online CRM Software Revenue Market Share (2014-2019) Table Salesforce Online CRM Software Main Business and Markets Served Table Microsoft Dynamics Online CRM Software Production Sites and Area Served Table Microsoft Dynamics Online CRM Software Product Introduction, Application and Specification Table Microsoft Dynamics Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Microsoft Dynamics Online CRM Software Production Growth Rate (2014-2019) Table Microsoft Dynamics Online CRM Software Production Market Share (2014-2019) Figure Microsoft Dynamics Online CRM Software Revenue Market Share (2014-2019) Table Microsoft Dynamics Online CRM Software Main Business and Markets Served Table SugarCRM Online CRM Software Production Sites and Area Served Table SugarCRM Online CRM Software Product Introduction, Application and Specification Table SugarCRM Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table SugarCRM Online CRM Software Production Growth Rate (2014-2019) Table SugarCRM Online CRM Software Production Market Share (2014-2019) Figure SugarCRM Online CRM Software Revenue Market Share (2014-2019) Table SugarCRM Online CRM Software Main Business and Markets Served Table Zoho Online CRM Software Production Sites and Area Served Table Zoho Online CRM Software Product Introduction, Application and Specification Table Zoho Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Zoho Online CRM Software Production Growth Rate (2014-2019) Table Zoho Online CRM Software Production Market Share (2014-2019) Figure Zoho Online CRM Software Revenue Market Share (2014-2019) Table Zoho Online CRM Software Main Business and Markets Served Table Hubspot Online CRM Software Production Sites and Area Served Table Hubspot Online CRM Software Product Introduction, Application and Specification Table Hubspot Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Hubspot Online CRM Software Production Growth Rate (2014-2019) Table Hubspot Online CRM Software Production Market Share (2014-2019) Figure Hubspot Online CRM Software Revenue Market Share (2014-2019) Table Hubspot Online CRM Software Main Business and Markets Served Table Act Online CRM Software Production Sites and Area Served Table Act Online CRM Software Product Introduction, Application and Specification Table Act Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Act Online CRM Software Production Growth Rate (2014-2019) Table Act Online CRM Software Production Market Share (2014-2019) Figure Act Online CRM Software Revenue Market Share (2014-2019) Table Act Online CRM Software Main Business and Markets Served Table Maximizer Online CRM Software Production Sites and Area Served Table Maximizer Online CRM Software Product Introduction, Application and Specification Table Maximizer Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Maximizer Online CRM Software Production Growth Rate (2014-2019) Table Maximizer Online CRM Software Production Market Share (2014-2019) Figure Maximizer Online CRM Software Revenue Market Share (2014-2019) Table Maximizer Online CRM Software Main Business and Markets Served Table Sage Online CRM Software Production Sites and Area Served Table Sage Online CRM Software Product Introduction, Application and Specification Table Sage Online CRM Software Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019) Table Sage Online CRM Software Production Growth Rate (2014-2019) Table Sage Online CRM Software Production Market Share (2014-2019) Figure Sage Online CRM Software Revenue Market Share (2014-2019) Table Sage Online CRM Software Main Business and Markets Served Table Infusionsoft Online CRM Software Production Sites and Area Served Table Pipedrive Online CRM Software Production Sites and Area Served Table Apptivo Online CRM Software Production Sites and Area Served Table Salesboom Online CRM Software Production Sites and Area Served Table Base Online CRM Software Production Sites and Area Served Figure Global Online CRM Software Production (K Units) Growth Rate Forecast 2019-2025 Figure Global Online CRM Software Revenue (Million USD) Growth Rate Forecast 2019-2025 Figure Global Online CRM Software Sales Price (USD/Unit) Forecast 2019-2025 Figure North America Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure North America Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Figure Europe Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure Europe Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Figure China Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure China Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Figure Japan Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure Japan Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Figure Southeast Asia Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure Southeast Asia Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Figure India Online CRM Software Production Growth Rate Forecast 2019-2025 (K Units) Figure India Online CRM Software Revenue Growth Rate Forecast 2019-2025 (Million USD) Table Global Production (K Units) of Online CRM Software by Type (2019-2025) Table Global Consumption (K Units) of Online CRM Software by Application (2019-2025) Table Online CRM Software Distributors List Table Online CRM Software Customers List Table Market Key Trends Table Key Opportunities Table Market Key Drivers Table Key Challenges Table Key Influence Factors Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

Oracle SAP Salesforce Microsoft Dynamics SugarCRM Zoho Hubspot Act Maximizer Sage Infusionsoft Pipedrive Apptivo Salesboom Base