Table of Contents 1 Interactive voice response (IVR) Software Market Overview 1.1 Product Overview and Scope of Interactive voice response (IVR) Software 1.2 Classification of Interactive voice response (IVR) Software by Types 1.2.1 Global Interactive voice response (IVR) Software Revenue Comparison by Types (2019-2024) 1.2.2 Global Interactive voice response (IVR) Software Revenue Market Share by Types in 2018 1.2.3 Monthly Subscription 1.2.4 Annual Subscription 1.3 Global Interactive voice response (IVR) Software Market by Application 1.3.1 Global Interactive voice response (IVR) Software Market Size and Market Share Comparison by Applications (2014-2024) 1.3.2 SME (Small and Medium Enterprises) 1.3.3 Large Enterprise 1.4 Global Interactive voice response (IVR) Software Market by Regions 1.4.1 Global Interactive voice response (IVR) Software Market Size (Million USD) Comparison by Regions (2014-2024) 1.4.1 North America (USA, Canada and Mexico) Interactive voice response (IVR) Software Status and Prospect (2014-2024) 1.4.2 Europe (Germany, France, UK, Russia and Italy) Interactive voice response (IVR) Software Status and Prospect (2014-2024) 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Interactive voice response (IVR) Software Status and Prospect (2014-2024) 1.4.4 South America (Brazil, Argentina, Colombia) Interactive voice response (IVR) Software Status and Prospect (2014-2024) 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Interactive voice response (IVR) Software Status and Prospect (2014-2024) 1.5 Global Market Size of Interactive voice response (IVR) Software (2014-2024) 2 Company Profiles 2.1 CloudCall 2.1.1 Business Overview 2.1.2 Interactive voice response (IVR) Software Type and Applications 2.1.2.1 Product A 2.1.2.2 Product B 2.1.3 CloudCall Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.2 AMD Telecom 2.2.1 Business Overview 2.2.2 Interactive voice response (IVR) Software Type and Applications 2.2.2.1 Product A 2.2.2.2 Product B 2.2.3 AMD Telecom Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.3 MessageBird 2.3.1 Business Overview 2.3.2 Interactive voice response (IVR) Software Type and Applications 2.3.2.1 Product A 2.3.2.2 Product B 2.3.3 MessageBird Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.4 QualityUnit 2.4.1 Business Overview 2.4.2 Interactive voice response (IVR) Software Type and Applications 2.4.2.1 Product A 2.4.2.2 Product B 2.4.3 QualityUnit Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.5 Zendesk 2.5.1 Business Overview 2.5.2 Interactive voice response (IVR) Software Type and Applications 2.5.2.1 Product A 2.5.2.2 Product B 2.5.3 Zendesk Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.6 Bitrix 2.6.1 Business Overview 2.6.2 Interactive voice response (IVR) Software Type and Applications 2.6.2.1 Product A 2.6.2.2 Product B 2.6.3 Bitrix Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.7 Avaya 2.7.1 Business Overview 2.7.2 Interactive voice response (IVR) Software Type and Applications 2.7.2.1 Product A 2.7.2.2 Product B 2.7.3 Avaya Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.8 CallFire 2.8.1 Business Overview 2.8.2 Interactive voice response (IVR) Software Type and Applications 2.8.2.1 Product A 2.8.2.2 Product B 2.8.3 CallFire Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.9 Genesys 2.9.1 Business Overview 2.9.2 Interactive voice response (IVR) Software Type and Applications 2.9.2.1 Product A 2.9.2.2 Product B 2.9.3 Genesys Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.10 CloudTalk 2.10.1 Business Overview 2.10.2 Interactive voice response (IVR) Software Type and Applications 2.10.2.1 Product A 2.10.2.2 Product B 2.10.3 CloudTalk Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.11 DialogTech 2.11.1 Business Overview 2.11.2 Interactive voice response (IVR) Software Type and Applications 2.11.2.1 Product A 2.11.2.2 Product B 2.11.3 DialogTech Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 2.12 Noble Systems 2.12.1 Business Overview 2.12.2 Interactive voice response (IVR) Software Type and Applications 2.12.2.1 Product A 2.12.2.2 Product B 2.12.3 Noble Systems Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) 3 Global Interactive voice response (IVR) Software Market Competition, by Players 3.1 Global Interactive voice response (IVR) Software Revenue and Share by Players (2014-2019) 3.2 Market Concentration Rate 3.2.1 Top 5 Interactive voice response (IVR) Software Players Market Share 3.2.2 Top 10 Interactive voice response (IVR) Software Players Market Share 3.3 Market Competition Trend 4 Global Interactive voice response (IVR) Software Market Size by Regions 4.1 Global Interactive voice response (IVR) Software Revenue and Market Share by Regions 4.2 North America Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 4.3 Europe Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 4.4 Asia-Pacific Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 4.5 South America Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 4.6 Middle East and Africa Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 5 North America Interactive voice response (IVR) Software Revenue by Countries 5.1 North America Interactive voice response (IVR) Software Revenue by Countries (2014-2019) 5.2 USA Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 5.3 Canada Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 5.4 Mexico Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 6 Europe Interactive voice response (IVR) Software Revenue by Countries 6.1 Europe Interactive voice response (IVR) Software Revenue by Countries (2014-2019) 6.2 Germany Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 6.3 UK Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 6.4 France Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 6.5 Russia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 6.6 Italy Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 7 Asia-Pacific Interactive voice response (IVR) Software Revenue by Countries 7.1 Asia-Pacific Interactive voice response (IVR) Software Revenue by Countries (2014-2019) 7.2 China Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 7.3 Japan Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 7.4 Korea Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 7.5 India Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 7.6 Southeast Asia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 8 South America Interactive voice response (IVR) Software Revenue by Countries 8.1 South America Interactive voice response (IVR) Software Revenue by Countries (2014-2019) 8.2 Brazil Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 8.3 Argentina Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 8.4 Colombia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 9 Middle East and Africa Revenue Interactive voice response (IVR) Software by Countries 9.1 Middle East and Africa Interactive voice response (IVR) Software Revenue by Countries (2014-2019) 9.2 Saudi Arabia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 9.3 UAE Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 9.4 Egypt Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 9.5 Nigeria Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 9.6 South Africa Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) 10 Global Interactive voice response (IVR) Software Market Segment by Type 10.1 Global Interactive voice response (IVR) Software Revenue and Market Share by Type (2014-2019) 10.2 Global Interactive voice response (IVR) Software Market Forecast by Type (2019-2024) 10.3 Monthly Subscription Revenue Growth Rate (2014-2024) 10.4 Annual Subscription Revenue Growth Rate (2014-2024) 11 Global Interactive voice response (IVR) Software Market Segment by Application 11.1 Global Interactive voice response (IVR) Software Revenue Market Share by Application (2014-2019) 11.2 Interactive voice response (IVR) Software Market Forecast by Application (2019-2024) 11.3 SME (Small and Medium Enterprises) Revenue Growth (2014-2019) 11.4 Large Enterprise Revenue Growth (2014-2019) 12 Global Interactive voice response (IVR) Software Market Size Forecast (2019-2024) 12.1 Global Interactive voice response (IVR) Software Market Size Forecast (2019-2024) 12.2 Global Interactive voice response (IVR) Software Market Forecast by Regions (2019-2024) 12.3 North America Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) 12.4 Europe Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) 12.5 Asia-Pacific Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) 12.6 South America Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) 12.7 Middle East and Africa Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) 13 Research Findings and Conclusion 14 Appendix 14.1 Methodology 14.2 Data Source

List of Tables and Figures Figure Interactive voice response (IVR) Software Picture Table Product Specifications of Interactive voice response (IVR) Software Table Global Interactive voice response (IVR) Software and Revenue (Million USD) Market Split by Product Type Figure Global Interactive voice response (IVR) Software Revenue Market Share by Types in 2018 Figure Monthly Subscription Picture Figure Annual Subscription Picture Table Global Interactive voice response (IVR) Software Revenue (Million USD) by Application (2014-2024) Figure Interactive voice response (IVR) Software Revenue Market Share by Applications in 2018 Figure SME (Small and Medium Enterprises) Picture Figure Large Enterprise Picture Table Global Market Interactive voice response (IVR) Software Revenue (Million USD) Comparison by Regions 2014-2024 Figure North America Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Figure Europe Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Figure Asia-Pacific Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Figure South America Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Figure Middle East and Africa Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Figure Global Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (2014-2024) Table CloudCall Basic Information, Manufacturing Base and Competitors Table CloudCall Interactive voice response (IVR) Software Type and Applications Table CloudCall Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table AMD Telecom Basic Information, Manufacturing Base and Competitors Table AMD Telecom Interactive voice response (IVR) Software Type and Applications Table AMD Telecom Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table MessageBird Basic Information, Manufacturing Base and Competitors Table MessageBird Interactive voice response (IVR) Software Type and Applications Table MessageBird Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table QualityUnit Basic Information, Manufacturing Base and Competitors Table QualityUnit Interactive voice response (IVR) Software Type and Applications Table QualityUnit Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Zendesk Basic Information, Manufacturing Base and Competitors Table Zendesk Interactive voice response (IVR) Software Type and Applications Table Zendesk Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Bitrix Basic Information, Manufacturing Base and Competitors Table Bitrix Interactive voice response (IVR) Software Type and Applications Table Bitrix Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Avaya Basic Information, Manufacturing Base and Competitors Table Avaya Interactive voice response (IVR) Software Type and Applications Table Avaya Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table CallFire Basic Information, Manufacturing Base and Competitors Table CallFire Interactive voice response (IVR) Software Type and Applications Table CallFire Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Genesys Basic Information, Manufacturing Base and Competitors Table Genesys Interactive voice response (IVR) Software Type and Applications Table Genesys Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table CloudTalk Basic Information, Manufacturing Base and Competitors Table CloudTalk Interactive voice response (IVR) Software Type and Applications Table CloudTalk Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table DialogTech Basic Information, Manufacturing Base and Competitors Table DialogTech Interactive voice response (IVR) Software Type and Applications Table DialogTech Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Noble Systems Basic Information, Manufacturing Base and Competitors Table Noble Systems Interactive voice response (IVR) Software Type and Applications Table Noble Systems Interactive voice response (IVR) Software Revenue, Gross Margin and Market Share (2017-2018) Table Global Interactive voice response (IVR) Software Revenue (Million USD) by Players (2014-2019) Table Global Interactive voice response (IVR) Software Revenue Share by Players (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Share by Players in 2017 Figure Global Interactive voice response (IVR) Software Revenue Share by Players in 2018 Figure Global Top 5 Players Interactive voice response (IVR) Software Revenue Market Share in 2018 Figure Global Top 10 Players Interactive voice response (IVR) Software Revenue Market Share in 2018 Figure Global Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate (%) (2014-2019) Table Global Interactive voice response (IVR) Software Revenue (Million USD) by Regions (2014-2019) Table Global Interactive voice response (IVR) Software Revenue Market Share by Regions (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Market Share by Regions (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Market Share by Regions in 2018 Figure North America Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Europe Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Asia-Pacific Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure South America Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Middle East and Africa Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table North America Interactive voice response (IVR) Software Revenue by Countries (2014-2019) Table North America Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure North America Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure North America Interactive voice response (IVR) Software Revenue Market Share by Countries in 2018 Figure USA Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Canada Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Mexico Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table Europe Interactive voice response (IVR) Software Revenue (Million USD) by Countries (2014-2019) Figure Europe Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure Europe Interactive voice response (IVR) Software Revenue Market Share by Countries in 2018 Figure Germany Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure UK Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure France Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Russia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Italy Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table Asia-Pacific Interactive voice response (IVR) Software Revenue (Million USD) by Countries (2014-2019) Figure Asia-Pacific Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure Asia-Pacific Interactive voice response (IVR) Software Revenue Market Share by Countries in 2018 Figure China Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Japan Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Korea Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure India Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Southeast Asia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table South America Interactive voice response (IVR) Software Revenue by Countries (2014-2019) Table South America Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure South America Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure South America Interactive voice response (IVR) Software Revenue Market Share by Countries in 2018 Figure Brazil Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Argentina Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Colombia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table Middle East and Africa Interactive voice response (IVR) Software Revenue (Million USD) by Countries (2014-2019) Table Middle East and Africa Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure Middle East and Africa Interactive voice response (IVR) Software Revenue Market Share by Countries (2014-2019) Figure Middle East and Africa Interactive voice response (IVR) Software Revenue Market Share by Countries in 2018 Figure Saudi Arabia Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure UAE Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Egypt Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure Nigeria Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Figure South Africa Interactive voice response (IVR) Software Revenue and Growth Rate (2014-2019) Table Global Interactive voice response (IVR) Software Revenue (Million USD) by Type (2014-2019) Table Global Interactive voice response (IVR) Software Revenue Share by Type (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Share by Type (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Share by Type in 2018 Table Global Interactive voice response (IVR) Software Revenue Forecast by Type (2019-2024) Figure Global Interactive voice response (IVR) Software Market Share Forecast by Type (2019-2024) Figure Global Monthly Subscription Revenue Growth Rate (2014-2019) Figure Global Annual Subscription Revenue Growth Rate (2014-2019) Table Global Interactive voice response (IVR) Software Revenue by Application (2014-2019) Table Global Interactive voice response (IVR) Software Revenue Share by Application (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Share by Application (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue Share by Application in 2018 Table Global Interactive voice response (IVR) Software Revenue Forecast by Application (2019-2024) Figure Global Interactive voice response (IVR) Software Market Share Forecast by Application (2019-2024) Figure Global SME (Small and Medium Enterprises) Revenue Growth Rate (2014-2019) Figure Global Large Enterprise Revenue Growth Rate (2014-2019) Figure Global Interactive voice response (IVR) Software Revenue (Million USD) and Growth Rate Forecast (2019-2024) Table Global Interactive voice response (IVR) Software Revenue (Million USD) Forecast by Regions (2019-2024) Figure Global Interactive voice response (IVR) Software Revenue Market Share Forecast by Regions (2019-2024) Figure North America Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) Figure Europe Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) Figure Asia-Pacific Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) Figure South America Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024) Figure Middle East and Africa Interactive voice response (IVR) Software Revenue Market Forecast (2019-2024)

CloudCall AMD Telecom MessageBird QualityUnit Zendesk Bitrix Avaya CallFire Genesys CloudTalk DialogTech Noble Systems