Table of Contents 1 Call Center Market Overview 1.1 Product Overview and Scope of Call Center 1.2 Call Center Segment by Type 1.2.1 Global Call Center Production and CAGR (%) Comparison by Type (2014-2026) 1.2.2 The Market Profile of Out-sourced Call Centers 1.2.3 The Market Profile of In-house Call Centers 1.3 Global Call Center Segment by Application 1.3.1 Call Center Consumption (Sales) Comparison by Application (2014-2026) 1.3.2 The Market Profile of Mass Market Center 1.3.3 The Market Profile of B2B Center 1.3.4 The Market Profile of Universal Center 1.4 Global Call Center Market by Region (2014-2026) 1.4.1 Global Call Center Market Size (Value) and CAGR (%) Comparison by Region (2014-2026) 1.4.2 United States Call Center Market Status and Prospect (2014-2026) 1.4.3 Europe Call Center Market Status and Prospect (2014-2026) 1.4.3.1 Germany Call Center Market Status and Prospect (2014-2026) 1.4.3.2 UK Call Center Market Status and Prospect (2014-2026) 1.4.3.3 France Call Center Market Status and Prospect (2014-2026) 1.4.3.4 Italy Call Center Market Status and Prospect (2014-2026) 1.4.3.5 Spain Call Center Market Status and Prospect (2014-2026) 1.4.3.6 Russia Call Center Market Status and Prospect (2014-2026) 1.4.3.7 Poland Call Center Market Status and Prospect (2014-2026) 1.4.4 China Call Center Market Status and Prospect (2014-2026) 1.4.5 Japan Call Center Market Status and Prospect (2014-2026) 1.4.6 India Call Center Market Status and Prospect (2014-2026) 1.4.7 Southeast Asia Call Center Market Status and Prospect (2014-2026) 1.4.7.1 Malaysia Call Center Market Status and Prospect (2014-2026) 1.4.7.2 Singapore Call Center Market Status and Prospect (2014-2026) 1.4.7.3 Philippines Call Center Market Status and Prospect (2014-2026) 1.4.7.4 Indonesia Call Center Market Status and Prospect (2014-2026) 1.4.7.5 Thailand Call Center Market Status and Prospect (2014-2026) 1.4.7.6 Vietnam Call Center Market Status and Prospect (2014-2026) 1.4.8 Central and South America Call Center Market Status and Prospect (2014-2026) 1.4.8.1 Brazil Call Center Market Status and Prospect (2014-2026) 1.4.8.2 Mexico Call Center Market Status and Prospect (2014-2026) 1.4.8.3 Colombia Call Center Market Status and Prospect (2014-2026) 1.4.9 Middle East and Africa Call Center Market Status and Prospect (2014-2026) 1.4.9.1 Saudi Arabia Call Center Market Status and Prospect (2014-2026) 1.4.9.2 United Arab Emirates Call Center Market Status and Prospect (2014-2026) 1.4.9.3 Turkey Call Center Market Status and Prospect (2014-2026) 1.4.9.4 Egypt Call Center Market Status and Prospect (2014-2026) 1.4.9.5 South Africa Call Center Market Status and Prospect (2014-2026) 1.4.9.6 Nigeria Call Center Market Status and Prospect (2014-2026) 1.5 Global Market Size (Value) of Call Center (2014-2026) 1.5.1 Global Call Center Revenue Status and Outlook (2014-2026) 1.5.2 Global Call Center Production Status and Outlook (2014-2026) 2 Global Call Center Market Landscape by Player 2.1 Global Call Center Production and Share by Player (2014-2019) 2.2 Global Call Center Revenue and Market Share by Player (2014-2019) 2.3 Global Call Center Average Price by Player (2014-2019) 2.4 Call Center Manufacturing Base Distribution, Sales Area and Product Type by Player 2.5 Call Center Market Competitive Situation and Trends 2.5.1 Call Center Market Concentration Rate 2.5.2 Call Center Market Share of Top 3 and Top 6 Players 2.5.3 Mergers & Acquisitions, Expansion 3 Players Profiles 3.1 ATOS 3.1.1 ATOS Basic Information, Manufacturing Base, Sales Area and Competitors 3.1.2 Call Center Product Profiles, Application and Specification 3.1.3 ATOS Call Center Market Performance (2014-2019) 3.1.4 ATOS Business Overview 3.2 HCL BPO Services NI 3.2.1 HCL BPO Services NI Basic Information, Manufacturing Base, Sales Area and Competitors 3.2.2 Call Center Product Profiles, Application and Specification 3.2.3 HCL BPO Services NI Call Center Market Performance (2014-2019) 3.2.4 HCL BPO Services NI Business Overview 3.3 Plusoft Informatica 3.3.1 Plusoft Informatica Basic Information, Manufacturing Base, Sales Area and Competitors 3.3.2 Call Center Product Profiles, Application and Specification 3.3.3 Plusoft Informatica Call Center Market Performance (2014-2019) 3.3.4 Plusoft Informatica Business Overview 3.4 Sykes Enterprises 3.4.1 Sykes Enterprises Basic Information, Manufacturing Base, Sales Area and Competitors 3.4.2 Call Center Product Profiles, Application and Specification 3.4.3 Sykes Enterprises Call Center Market Performance (2014-2019) 3.4.4 Sykes Enterprises Business Overview 3.5 IBM Global Process Services 3.5.1 IBM Global Process Services Basic Information, Manufacturing Base, Sales Area and Competitors 3.5.2 Call Center Product Profiles, Application and Specification 3.5.3 IBM Global Process Services Call Center Market Performance (2014-2019) 3.5.4 IBM Global Process Services Business Overview 3.6 Convergys Corp 3.6.1 Convergys Corp Basic Information, Manufacturing Base, Sales Area and Competitors 3.6.2 Call Center Product Profiles, Application and Specification 3.6.3 Convergys Corp Call Center Market Performance (2014-2019) 3.6.4 Convergys Corp Business Overview 3.7 Enter Call Center 3.7.1 Enter Call Center Basic Information, Manufacturing Base, Sales Area and Competitors 3.7.2 Call Center Product Profiles, Application and Specification 3.7.3 Enter Call Center Call Center Market Performance (2014-2019) 3.7.4 Enter Call Center Business Overview 3.8 Genpact 3.8.1 Genpact Basic Information, Manufacturing Base, Sales Area and Competitors 3.8.2 Call Center Product Profiles, Application and Specification 3.8.3 Genpact Call Center Market Performance (2014-2019) 3.8.4 Genpact Business Overview 3.9 Teleperformance 3.9.1 Teleperformance Basic Information, Manufacturing Base, Sales Area and Competitors 3.9.2 Call Center Product Profiles, Application and Specification 3.9.3 Teleperformance Call Center Market Performance (2014-2019) 3.9.4 Teleperformance Business Overview 3.10 [24]7 Inc 3.10.1 [24]7 Inc Basic Information, Manufacturing Base, Sales Area and Competitors 3.10.2 Call Center Product Profiles, Application and Specification 3.10.3 [24]7 Inc Call Center Market Performance (2014-2019) 3.10.4 [24]7 Inc Business Overview 3.11 Capita Customer Management 3.11.1 Capita Customer Management Basic Information, Manufacturing Base, Sales Area and Competitors 3.11.2 Call Center Product Profiles, Application and Specification 3.11.3 Capita Customer Management Call Center Market Performance (2014-2019) 3.11.4 Capita Customer Management Business Overview 3.12 Alliance Data System 3.12.1 Alliance Data System Basic Information, Manufacturing Base, Sales Area and Competitors 3.12.2 Call Center Product Profiles, Application and Specification 3.12.3 Alliance Data System Call Center Market Performance (2014-2019) 3.12.4 Alliance Data System Business Overview 3.13 EXL Service Holdings 3.13.1 EXL Service Holdings Basic Information, Manufacturing Base, Sales Area and Competitors 3.13.2 Call Center Product Profiles, Application and Specification 3.13.3 EXL Service Holdings Call Center Market Performance (2014-2019) 3.13.4 EXL Service Holdings Business Overview 3.14 Sitel 3.14.1 Sitel Basic Information, Manufacturing Base, Sales Area and Competitors 3.14.2 Call Center Product Profiles, Application and Specification 3.14.3 Sitel Call Center Market Performance (2014-2019) 3.14.4 Sitel Business Overview 3.15 Tata Consultancy Services 3.15.1 Tata Consultancy Services Basic Information, Manufacturing Base, Sales Area and Competitors 3.15.2 Call Center Product Profiles, Application and Specification 3.15.3 Tata Consultancy Services Call Center Market Performance (2014-2019) 3.15.4 Tata Consultancy Services Business Overview 3.16 West Corporation 3.16.1 West Corporation Basic Information, Manufacturing Base, Sales Area and Competitors 3.16.2 Call Center Product Profiles, Application and Specification 3.16.3 West Corporation Call Center Market Performance (2014-2019) 3.16.4 West Corporation Business Overview 3.17 BT Communications (Ireland) 3.17.1 BT Communications (Ireland) Basic Information, Manufacturing Base, Sales Area and Competitors 3.17.2 Call Center Product Profiles, Application and Specification 3.17.3 BT Communications (Ireland) Call Center Market Performance (2014-2019) 3.17.4 BT Communications (Ireland) Business Overview 3.18 IBEX Global 3.18.1 IBEX Global Basic Information, Manufacturing Base, Sales Area and Competitors 3.18.2 Call Center Product Profiles, Application and Specification 3.18.3 IBEX Global Call Center Market Performance (2014-2019) 3.18.4 IBEX Global Business Overview 4 Global Call Center Production, Revenue (Value), Price Trend by Type 4.1 Global Call Center Production and Market Share by Type (2014-2019) 4.2 Global Call Center Revenue and Market Share by Type (2014-2019) 4.3 Global Call Center Price by Type (2014-2019) 4.4 Global Call Center Production Growth Rate by Type (2014-2019) 4.4.1 Global Call Center Production Growth Rate of Out-sourced Call Centers (2014-2019) 4.4.2 Global Call Center Production Growth Rate of In-house Call Centers (2014-2019) 5 Global Call Center Market Analysis by Application 5.1 Global Call Center Consumption and Market Share by Application (2014-2019) 5.2 Global Call Center Consumption Growth Rate by Application (2014-2019) 5.2.1 Global Call Center Consumption Growth Rate of Mass Market Center (2014-2019) 5.2.2 Global Call Center Consumption Growth Rate of B2B Center (2014-2019) 5.2.3 Global Call Center Consumption Growth Rate of Universal Center (2014-2019) 6 Global Call Center Production, Consumption, Export, Import by Region (2014-2019) 6.1 Global Call Center Consumption by Region (2014-2019) 6.2 United States Call Center Production, Consumption, Export, Import (2014-2019) 6.3 Europe Call Center Production, Consumption, Export, Import (2014-2019) 6.4 China Call Center Production, Consumption, Export, Import (2014-2019) 6.5 Japan Call Center Production, Consumption, Export, Import (2014-2019) 6.6 India Call Center Production, Consumption, Export, Import (2014-2019) 6.7 Southeast Asia Call Center Production, Consumption, Export, Import (2014-2019) 6.8 Central and South America Call Center Production, Consumption, Export, Import (2014-2019) 6.9 Middle East and Africa Call Center Production, Consumption, Export, Import (2014-2019) 7 Global Call Center Production, Revenue (Value) by Region (2014-2019) 7.1 Global Call Center Production and Market Share by Region (2014-2019) 7.2 Global Call Center Revenue (Value) and Market Share by Region (2014-2019) 7.3 Global Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.4 United States Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.5 Europe Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.6 China Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.7 Japan Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.8 India Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.9 Southeast Asia Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.10 Central and South America Call Center Production, Revenue, Price and Gross Margin (2014-2019) 7.11 Middle East and Africa Call Center Production, Revenue, Price and Gross Margin (2014-2019) 8 Call Center Manufacturing Analysis 8.1 Call Center Key Raw Materials Analysis 8.1.1 Key Raw Materials Introduction 8.1.2 Price Trend of Key Raw Materials 8.1.3 Key Suppliers of Raw Materials 8.1.4 Market Concentration Rate of Raw Materials 8.2 Manufacturing Cost Analysis 8.2.1 Labor Cost Analysis 8.2.2 Manufacturing Cost Structure Analysis 8.3 Manufacturing Process Analysis of Call Center 9 Industrial Chain, Sourcing Strategy and Downstream Buyers 9.1 Call Center Industrial Chain Analysis 9.2 Raw Materials Sources of Call Center Major Players in 2018 9.3 Downstream Buyers 10 Market Dynamics 10.1 Drivers 10.2 Restraints 10.3 Opportunities 10.3.1 Advances in Innovation and Technology for Call Center 10.3.2 Increased Demand in Emerging Markets 10.4 Challenges 10.4.1 The Performance of Alternative Product Type is Getting Better and Better 10.4.2 Price Variance Caused by Fluctuations in Raw Material Prices 10.5 Porter’s Five Forces Analysis 10.5.1 Threat of New Entrants 10.5.2 Threat of Substitutes 10.5.3 Bargaining Power of Suppliers 10.5.4 Bargaining Power of Buyers 10.5.5 Intensity of Competitive Rivalry 11 Global Call Center Market Forecast (2019-2026) 11.1 Global Call Center Production, Revenue Forecast (2019-2026) 11.1.1 Global Call Center Production and Growth Rate Forecast (2019-2026) 11.1.2 Global Call Center Revenue and Growth Rate Forecast (2019-2026) 11.1.3 Global Call Center Price and Trend Forecast (2019-2026) 11.2 Global Call Center Production, Consumption, Export and Import Forecast by Region (2019-2026) 11.2.1 United States Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.2 Europe Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.3 China Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.4 Japan Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.5 India Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.6 Southeast Asia Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.7 Central and South America Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.2.8 Middle East and Africa Call Center Production, Consumption, Export and Import Forecast (2019-2026) 11.3 Global Call Center Production, Revenue and Price Forecast by Type (2019-2026) 11.4 Global Call Center Consumption Forecast by Application (2019-2026) 12 Research Findings and Conclusion 13 Appendix 13.1 Methodology 13.2 Research Data Source

List of Tables and Figures Figure Call Center Product Picture Table Global Call Center Production and CAGR (%) Comparison by Type Table Profile of Out-sourced Call Centers Table Profile of In-house Call Centers Table Call Center Consumption (Sales) Comparison by Application (2014-2026) Table Profile of Mass Market Center Table Profile of B2B Center Table Profile of Universal Center Figure Global Call Center Market Size (Value) and CAGR (%) (2014-2026) Figure United States Call Center Revenue and Growth Rate (2014-2026) Figure Europe Call Center Revenue and Growth Rate (2014-2026) Figure Germany Call Center Revenue and Growth Rate (2014-2026) Figure UK Call Center Revenue and Growth Rate (2014-2026) Figure France Call Center Revenue and Growth Rate (2014-2026) Figure Italy Call Center Revenue and Growth Rate (2014-2026) Figure Spain Call Center Revenue and Growth Rate (2014-2026) Figure Russia Call Center Revenue and Growth Rate (2014-2026) Figure Poland Call Center Revenue and Growth Rate (2014-2026) Figure China Call Center Revenue and Growth Rate (2014-2026) Figure Japan Call Center Revenue and Growth Rate (2014-2026) Figure India Call Center Revenue and Growth Rate (2014-2026) Figure Southeast Asia Call Center Revenue and Growth Rate (2014-2026) Figure Malaysia Call Center Revenue and Growth Rate (2014-2026) Figure Singapore Call Center Revenue and Growth Rate (2014-2026) Figure Philippines Call Center Revenue and Growth Rate (2014-2026) Figure Indonesia Call Center Revenue and Growth Rate (2014-2026) Figure Thailand Call Center Revenue and Growth Rate (2014-2026) Figure Vietnam Call Center Revenue and Growth Rate (2014-2026) Figure Central and South America Call Center Revenue and Growth Rate (2014-2026) Figure Brazil Call Center Revenue and Growth Rate (2014-2026) Figure Mexico Call Center Revenue and Growth Rate (2014-2026) Figure Colombia Call Center Revenue and Growth Rate (2014-2026) Figure Middle East and Africa Call Center Revenue and Growth Rate (2014-2026) Figure Saudi Arabia Call Center Revenue and Growth Rate (2014-2026) Figure United Arab Emirates Call Center Revenue and Growth Rate (2014-2026) Figure Turkey Call Center Revenue and Growth Rate (2014-2026) Figure Egypt Call Center Revenue and Growth Rate (2014-2026) Figure South Africa Call Center Revenue and Growth Rate (2014-2026) Figure Nigeria Call Center Revenue and Growth Rate (2014-2026) Figure Global Call Center Production Status and Outlook (2014-2026) Table Global Call Center Production by Player (2014-2019) Table Global Call Center Production Share by Player (2014-2019) Figure Global Call Center Production Share by Player in 2018 Table Call Center Revenue by Player (2014-2019) Table Call Center Revenue Market Share by Player (2014-2019) Table Call Center Price by Player (2014-2019) Table Call Center Manufacturing Base Distribution and Sales Area by Player Table Call Center Product Type by Player Table Mergers & Acquisitions, Expansion Plans Table ATOS Profile Table ATOS Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table HCL BPO Services NI Profile Table HCL BPO Services NI Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Plusoft Informatica Profile Table Plusoft Informatica Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Sykes Enterprises Profile Table Sykes Enterprises Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table IBM Global Process Services Profile Table IBM Global Process Services Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Convergys Corp Profile Table Convergys Corp Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Enter Call Center Profile Table Enter Call Center Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Genpact Profile Table Genpact Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Teleperformance Profile Table Teleperformance Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table [24]7 Inc Profile Table [24]7 Inc Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Capita Customer Management Profile Table Capita Customer Management Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Alliance Data System Profile Table Alliance Data System Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table EXL Service Holdings Profile Table EXL Service Holdings Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Sitel Profile Table Sitel Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Tata Consultancy Services Profile Table Tata Consultancy Services Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table West Corporation Profile Table West Corporation Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table BT Communications (Ireland) Profile Table BT Communications (Ireland) Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table IBEX Global Profile Table IBEX Global Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Global Call Center Production by Type (2014-2019) Table Global Call Center Production Market Share by Type (2014-2019) Figure Global Call Center Production Market Share by Type in 2018 Table Global Call Center Revenue by Type (2014-2019) Table Global Call Center Revenue Market Share by Type (2014-2019) Figure Global Call Center Revenue Market Share by Type in 2018 Table Call Center Price by Type (2014-2019) Figure Global Call Center Production Growth Rate of Out-sourced Call Centers (2014-2019) Figure Global Call Center Production Growth Rate of In-house Call Centers (2014-2019) Table Global Call Center Consumption by Application (2014-2019) Table Global Call Center Consumption Market Share by Application (2014-2019) Table Global Call Center Consumption of Mass Market Center (2014-2019) Table Global Call Center Consumption of B2B Center (2014-2019) Table Global Call Center Consumption of Universal Center (2014-2019) Table Global Call Center Consumption by Region (2014-2019) Table Global Call Center Consumption Market Share by Region (2014-2019) Table United States Call Center Production, Consumption, Export, Import (2014-2019) Table Europe Call Center Production, Consumption, Export, Import (2014-2019) Table China Call Center Production, Consumption, Export, Import (2014-2019) Table Japan Call Center Production, Consumption, Export, Import (2014-2019) Table India Call Center Production, Consumption, Export, Import (2014-2019) Table Southeast Asia Call Center Production, Consumption, Export, Import (2014-2019) Table Central and South America Call Center Production, Consumption, Export, Import (2014-2019) Table Middle East and Africa Call Center Production, Consumption, Export, Import (2014-2019) Table Global Call Center Production by Region (2014-2019) Table Global Call Center Production Market Share by Region (2014-2019) Figure Global Call Center Production Market Share by Region (2014-2019) Figure Global Call Center Production Market Share by Region in 2018 Table Global Call Center Revenue by Region (2014-2019) Table Global Call Center Revenue Market Share by Region (2014-2019) Figure Global Call Center Revenue Market Share by Region (2014-2019) Figure Global Call Center Revenue Market Share by Region in 2018 Table Global Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table United States Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Europe Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table China Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Japan Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table India Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Southeast Asia Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Central and South America Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Middle East and Africa Call Center Production, Revenue, Price and Gross Margin (2014-2019) Table Key Raw Materials Introduction of Call Center Figure Price Trend of Key Raw Materials Table Key Suppliers of Raw Materials Figure Market Concentration Rate of Raw Materials Figure Manufacturing Cost Structure Analysis Figure Manufacturing Process Analysis of Call Center Figure Call Center Industrial Chain Analysis Table Raw Materials Sources of Call Center Major Players in 2018 Table Downstream Buyers Figure Global Call Center Production and Growth Rate Forecast (2019-2026) Figure Global Call Center Revenue and Growth Rate Forecast (2019-2026) Figure Global Call Center Price and Trend Forecast (2019-2026) Table United States Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Europe Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table China Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Japan Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table India Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Southeast Asia Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Southeast Asia Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Middle East and Africa Call Center Production, Consumption, Export and Import Forecast (2019-2026) Table Global Call Center Market Production Forecast, by Type Table Global Call Center Production Volume Market Share Forecast, by Type Table Global Call Center Market Revenue Forecast, by Type Table Global Call Center Revenue Market Share Forecast, by Type Table Global Call Center Price Forecast, by Type Table Global Call Center Market Production Forecast, by Application Table Global Call Center Production Volume Market Share Forecast, by Application Table Global Call Center Market Revenue Forecast, by Application Table Global Call Center Revenue Market Share Forecast, by Application Table Global Call Center Price Forecast, by Application