Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Contact Center Analytics Software Market Size Growth Rate by Type (2013-2025) 1.4.2 Speech Analytics 1.4.3 Cross-channel Analytics 1.4.4 Predictive Analytics 1.4.5 Performance Analytics 1.4.6 Text Analytics 1.5 Market by Application 1.5.1 Global Contact Center Analytics Software Market Share by Application (2013-2025) 1.5.2 Log Management 1.5.3 Risk and Compliance Management 1.5.4 Real-Time Monitoring and Reporting 1.5.5 Workforce Management 1.5.6 Customer Experience Management 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Contact Center Analytics Software Market Size 2.2 Contact Center Analytics Software Growth Trends by Regions 2.2.1 Contact Center Analytics Software Market Size by Regions (2013-2025) 2.2.2 Contact Center Analytics Software Market Share by Regions (2013-2018) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Contact Center Analytics Software Market Size by Manufacturers 3.1.1 Global Contact Center Analytics Software Revenue by Manufacturers (2013-2018) 3.1.2 Global Contact Center Analytics Software Revenue Market Share by Manufacturers (2013-2018) 3.1.3 Global Contact Center Analytics Software Market Concentration Ratio (CR5 and HHI) 3.2 Contact Center Analytics Software Key Players Head office and Area Served 3.3 Key Players Contact Center Analytics Software Product/Solution/Service 3.4 Date of Enter into Contact Center Analytics Software Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Contact Center Analytics Software Market Size by Type (2013-2018) 4.2 Global Contact Center Analytics Software Market Size by Application (2013-2018) 5 United States 5.1 United States Contact Center Analytics Software Market Size (2013-2018) 5.2 Contact Center Analytics Software Key Players in United States 5.3 United States Contact Center Analytics Software Market Size by Type 5.4 United States Contact Center Analytics Software Market Size by Application 6 Europe 6.1 Europe Contact Center Analytics Software Market Size (2013-2018) 6.2 Contact Center Analytics Software Key Players in Europe 6.3 Europe Contact Center Analytics Software Market Size by Type 6.4 Europe Contact Center Analytics Software Market Size by Application 7 China 7.1 China Contact Center Analytics Software Market Size (2013-2018) 7.2 Contact Center Analytics Software Key Players in China 7.3 China Contact Center Analytics Software Market Size by Type 7.4 China Contact Center Analytics Software Market Size by Application 8 Japan 8.1 Japan Contact Center Analytics Software Market Size (2013-2018) 8.2 Contact Center Analytics Software Key Players in Japan 8.3 Japan Contact Center Analytics Software Market Size by Type 8.4 Japan Contact Center Analytics Software Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Contact Center Analytics Software Market Size (2013-2018) 9.2 Contact Center Analytics Software Key Players in Southeast Asia 9.3 Southeast Asia Contact Center Analytics Software Market Size by Type 9.4 Southeast Asia Contact Center Analytics Software Market Size by Application 10 India 10.1 India Contact Center Analytics Software Market Size (2013-2018) 10.2 Contact Center Analytics Software Key Players in India 10.3 India Contact Center Analytics Software Market Size by Type 10.4 India Contact Center Analytics Software Market Size by Application 11 Central & South America 11.1 Central & South America Contact Center Analytics Software Market Size (2013-2018) 11.2 Contact Center Analytics Software Key Players in Central & South America 11.3 Central & South America Contact Center Analytics Software Market Size by Type 11.4 Central & South America Contact Center Analytics Software Market Size by Application 12 International Players Profiles 12.1 Cisco Systems, Inc. (US) 12.1.1 Cisco Systems, Inc. (US) Company Details 12.1.2 Company Description and Business Overview 12.1.3 Contact Center Analytics Software Introduction 12.1.4 Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.1.5 Cisco Systems, Inc. (US) Recent Development 12.2 Genpact Limited (Bermuda) 12.2.1 Genpact Limited (Bermuda) Company Details 12.2.2 Company Description and Business Overview 12.2.3 Contact Center Analytics Software Introduction 12.2.4 Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2013-2018) 12.2.5 Genpact Limited (Bermuda) Recent Development 12.3 Verint Systems Inc. (US) 12.3.1 Verint Systems Inc. (US) Company Details 12.3.2 Company Description and Business Overview 12.3.3 Contact Center Analytics Software Introduction 12.3.4 Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.3.5 Verint Systems Inc. (US) Recent Development 12.4 8X8 Inc. (US) 12.4.1 8X8 Inc. (US) Company Details 12.4.2 Company Description and Business Overview 12.4.3 Contact Center Analytics Software Introduction 12.4.4 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.4.5 8X8 Inc. (US) Recent Development 12.5 Genesys (US) 12.5.1 Genesys (US) Company Details 12.5.2 Company Description and Business Overview 12.5.3 Contact Center Analytics Software Introduction 12.5.4 Genesys (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.5.5 Genesys (US) Recent Development 12.6 Oracle Corporation (US) 12.6.1 Oracle Corporation (US) Company Details 12.6.2 Company Description and Business Overview 12.6.3 Contact Center Analytics Software Introduction 12.6.4 Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.6.5 Oracle Corporation (US) Recent Development 12.7 Mitel Networks Corporation (Canada) 12.7.1 Mitel Networks Corporation (Canada) Company Details 12.7.2 Company Description and Business Overview 12.7.3 Contact Center Analytics Software Introduction 12.7.4 Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2013-2018) 12.7.5 Mitel Networks Corporation (Canada) Recent Development 12.8 SAP SE (Germany) 12.8.1 SAP SE (Germany) Company Details 12.8.2 Company Description and Business Overview 12.8.3 Contact Center Analytics Software Introduction 12.8.4 SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2013-2018) 12.8.5 SAP SE (Germany) Recent Development 12.9 NICE Ltd. (Israel) 12.9.1 NICE Ltd. (Israel) Company Details 12.9.2 Company Description and Business Overview 12.9.3 Contact Center Analytics Software Introduction 12.9.4 NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2013-2018) 12.9.5 NICE Ltd. (Israel) Recent Development 12.10 Enghouse Interactive (US) 12.10.1 Enghouse Interactive (US) Company Details 12.10.2 Company Description and Business Overview 12.10.3 Contact Center Analytics Software Introduction 12.10.4 Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2013-2018) 12.10.5 Enghouse Interactive (US) Recent Development 12.11 Five9, Inc. (US) 12.12 CallMiner (US) 12.13 Servion Global Solutions (India) 13 Market Forecast 2018-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2018-2025) 13.10 Market Size Forecast by Application (2018-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Contact Center Analytics Software Key Market Segments Table Key Players Contact Center Analytics Software Covered Table Global Contact Center Analytics Software Market Size Growth Rate by Type 2013-2025 (Million US$) Figure Global Contact Center Analytics Software Market Size Market Share by Type 2013-2025 Figure Speech Analytics Figures Table Key Players of Speech Analytics Figure Cross-channel Analytics Figures Table Key Players of Cross-channel Analytics Figure Predictive Analytics Figures Table Key Players of Predictive Analytics Figure Performance Analytics Figures Table Key Players of Performance Analytics Figure Text Analytics Figures Table Key Players of Text Analytics Table Global Contact Center Analytics Software Market Size Growth by Application 2013-2025 (Million US$) Figure Log Management Case Studies Figure Risk and Compliance Management Case Studies Figure Real-Time Monitoring and Reporting Case Studies Figure Workforce Management Case Studies Figure Customer Experience Management Case Studies Figure Contact Center Analytics Software Report Years Considered Table Global Contact Center Analytics Software Market Size 2013-2025 (Million US$) Figure Global Contact Center Analytics Software Market Size and Growth Rate 2013-2025 (Million US$) Table Global Contact Center Analytics Software Market Size by Regions 2013-2025 (Million US$) Table Global Contact Center Analytics Software Market Size by Regions 2013-2018 (Million US$) Table Global Contact Center Analytics Software Market Share by Regions 2013-2018 Figure Global Contact Center Analytics Software Market Share by Regions 2013-2018 Figure Global Contact Center Analytics Software Market Share by Regions 2018 Table Market Top Trends Table Global Contact Center Analytics Software Revenue by Manufacturers (2013-2018) (Million US$) Table Global Contact Center Analytics Software Market Share by Manufacturers (2013-2018) Figure Global Contact Center Analytics Software Market Share by Manufacturers in 2018 Table Global Contact Center Analytics Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Contact Center Analytics Software Product/Solution/Service Table Date of Enter into Contact Center Analytics Software Market Table Mergers & Acquisitions, Expansion Plans Table Global Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table Global Contact Center Analytics Software Market Size Share by Type (2013-2018) Figure Global Contact Center Analytics Software Market Size Market Share by Type (2013-2018) Table Global Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table Global Contact Center Analytics Software Market Size Share by Application (2013-2018) Figure Global Contact Center Analytics Software Market Size Market Share by Application (2013-2018) Figure Global Contact Center Analytics Software Revenue Market Share by Application in 2017 Figure United States Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table United States Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table United States Key Players Contact Center Analytics Software Market Share (2017-2018) Table United States Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table United States Contact Center Analytics Software Market Share by Type (2013-2018) Table United States Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table United States Contact Center Analytics Software Market Share by Application (2013-2018) Figure Europe Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table Europe Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table Europe Key Players Contact Center Analytics Software Market Share (2017-2018) Table Europe Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table Europe Contact Center Analytics Software Market Share by Type (2013-2018) Table Europe Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table Europe Contact Center Analytics Software Market Share by Application (2013-2018) Figure China Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table China Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table China Key Players Contact Center Analytics Software Market Share (2017-2018) Table China Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table China Contact Center Analytics Software Market Share by Type (2013-2018) Table China Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table China Contact Center Analytics Software Market Share by Application (2013-2018) Figure Japan Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table Japan Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table Japan Key Players Contact Center Analytics Software Market Share (2017-2018) Table Japan Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table Japan Contact Center Analytics Software Market Share by Type (2013-2018) Table Japan Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table Japan Contact Center Analytics Software Market Share by Application (2013-2018) Figure Southeast Asia Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table Southeast Asia Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table Southeast Asia Key Players Contact Center Analytics Software Market Share (2017-2018) Table Southeast Asia Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table Southeast Asia Contact Center Analytics Software Market Share by Type (2013-2018) Table Southeast Asia Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table Southeast Asia Contact Center Analytics Software Market Share by Application (2013-2018) Figure India Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table India Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table India Key Players Contact Center Analytics Software Market Share (2017-2018) Table India Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table India Contact Center Analytics Software Market Share by Type (2013-2018) Table India Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table India Contact Center Analytics Software Market Share by Application (2013-2018) Figure Central & South America Contact Center Analytics Software Market Size 2013-2018 (Million US$) Table Central & South America Key Players Contact Center Analytics Software Revenue (2017-2018) (Million US$) Table Central & South America Key Players Contact Center Analytics Software Market Share (2017-2018) Table Central & South America Contact Center Analytics Software Market Size by Type (2013-2018) (Million US$) Table Central & South America Contact Center Analytics Software Market Share by Type (2013-2018) Table Central & South America Contact Center Analytics Software Market Size by Application (2013-2018) (Million US$) Table Central & South America Contact Center Analytics Software Market Share by Application (2013-2018) Table Cisco Systems, Inc. (US) Company Details Table Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018) (Million US$) Figure Cisco Systems, Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Cisco Systems, Inc. (US) Recent Development Table Genpact Limited (Bermuda) Company Details Table Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Genpact Limited (Bermuda) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Genpact Limited (Bermuda) Recent Development Table Verint Systems Inc. (US) Company Details Table Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Verint Systems Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Verint Systems Inc. (US) Recent Development Table 8X8 Inc. (US) Company Details Table 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure 8X8 Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table 8X8 Inc. (US) Recent Development Table Genesys (US) Company Details Table Genesys (US) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Genesys (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Genesys (US) Recent Development Table Oracle Corporation (US) Company Details Table Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Oracle Corporation (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Oracle Corporation (US) Recent Development Table Mitel Networks Corporation (Canada) Company Details Table Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Mitel Networks Corporation (Canada) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Mitel Networks Corporation (Canada) Recent Development Table SAP SE (Germany) Company Details Table SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure SAP SE (Germany) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table SAP SE (Germany) Recent Development Table NICE Ltd. (Israel) Company Details Table NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure NICE Ltd. (Israel) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table NICE Ltd. (Israel) Recent Development Table Enghouse Interactive (US) Company Details Table Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2013-2018)(Million US$) Figure Enghouse Interactive (US) Revenue Growth Rate in Contact Center Analytics Software Business (2013-2018) Table Enghouse Interactive (US) Recent Development Table Five9, Inc. (US) Company Details Table CallMiner (US) Company Details Table Servion Global Solutions (India) Company Details Table Global Contact Center Analytics Software Market Size by Regions (Million US$) 2018-2025 Figure Global Contact Center Analytics Software Market Size Share by Regions (2018-2025) Figure Global Contact Center Analytics Software Market Size Share by Regions in 2025 Figure United States Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure Europe Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure China Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure Japan Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure Southeast Asia Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure India Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Figure Central & South America Contact Center Analytics Software Market Size Forecast (2018-2025)(Million USD) Table Global Contact Center Analytics Software Market Size by Product (2018-2025) (Million US$) Figure Global Contact Center Analytics Software Market Size by Product (2018-2025) Figure Global Contact Center Analytics Software Market Size by Product in 2025 Table Global Contact Center Analytics Software Market Size by Application (2018-2025) (Million US$) Figure Global Contact Center Analytics Software Market Size by Application (2018-2025) Figure Global Contact Center Analytics Software Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources