Table of Contents 1 CRM Analytics Market Overview 1.1 Product Overview and Scope of CRM Analytics 1.2 Classification of CRM Analytics by Types 1.2.1 Global CRM Analytics Revenue Comparison by Types (2017-2023) 1.2.2 Global CRM Analytics Revenue Market Share by Types in 2017 1.2.3 Sales Analytics 1.2.4 Customer Analytics 1.2.5 Contact Center Analytics 1.2.6 Marketing Analytics 1.2.7 Web & Social Media Analytics 1.3 Global CRM Analytics Market by Application 1.3.1 Global CRM Analytics Market Size and Market Share Comparison by Applications (2013-2023) 1.3.2 Large Enterprises 1.3.3 Small and Medium Businesses 1.4 Global CRM Analytics Market by Regions 1.4.1 Global CRM Analytics Market Size (Million USD) Comparison by Regions (2013-2023) 1.4.1 North America (USA, Canada and Mexico) CRM Analytics Status and Prospect (2013-2023) 1.4.2 Europe (Germany, France, UK, Russia and Italy) CRM Analytics Status and Prospect (2013-2023) 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) CRM Analytics Status and Prospect (2013-2023) 1.4.4 South America (Brazil, Argentina, Colombia) CRM Analytics Status and Prospect (2013-2023) 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) CRM Analytics Status and Prospect (2013-2023) 1.5 Global Market Size of CRM Analytics (2013-2023) 2 Manufacturers Profiles 2.1 Oracle Corporation 2.1.1 Business Overview 2.1.2 CRM Analytics Type and Applications 2.1.2.1 Product A 2.1.2.2 Product B 2.1.3 Oracle Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.2 SAP SE 2.2.1 Business Overview 2.2.2 CRM Analytics Type and Applications 2.2.2.1 Product A 2.2.2.2 Product B 2.2.3 SAP SE CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.3 International Business Machines Corporation 2.3.1 Business Overview 2.3.2 CRM Analytics Type and Applications 2.3.2.1 Product A 2.3.2.2 Product B 2.3.3 International Business Machines Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.4 Microsoft Corporation 2.4.1 Business Overview 2.4.2 CRM Analytics Type and Applications 2.4.2.1 Product A 2.4.2.2 Product B 2.4.3 Microsoft Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.5 SAS Institute, Inc. 2.5.1 Business Overview 2.5.2 CRM Analytics Type and Applications 2.5.2.1 Product A 2.5.2.2 Product B 2.5.3 SAS Institute, Inc. CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.6 Accenture PLC 2.6.1 Business Overview 2.6.2 CRM Analytics Type and Applications 2.6.2.1 Product A 2.6.2.2 Product B 2.6.3 Accenture PLC CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.7 Infor 2.7.1 Business Overview 2.7.2 CRM Analytics Type and Applications 2.7.2.1 Product A 2.7.2.2 Product B 2.7.3 Infor CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.8 Teradata 2.8.1 Business Overview 2.8.2 CRM Analytics Type and Applications 2.8.2.1 Product A 2.8.2.2 Product B 2.8.3 Teradata CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.9 Angoss Software Corporation 2.9.1 Business Overview 2.9.2 CRM Analytics Type and Applications 2.9.2.1 Product A 2.9.2.2 Product B 2.9.3 Angoss Software Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 2.10 Salesforce 2.10.1 Business Overview 2.10.2 CRM Analytics Type and Applications 2.10.2.1 Product A 2.10.2.2 Product B 2.10.3 Salesforce CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) 3 Global CRM Analytics Market Competition, by Players 3.1 Global CRM Analytics Revenue and Share by Players (2013-2018) 3.2 Market Concentration Rate 3.2.1 Top 5 CRM Analytics Players Market Share 3.2.2 Top 10 CRM Analytics Players Market Share 3.3 Market Competition Trend 4 Global CRM Analytics Market Size by Regions 4.1 Global CRM Analytics Revenue and Market Share by Regions 4.2 North America CRM Analytics Revenue and Growth Rate (2013-2018) 4.3 Europe CRM Analytics Revenue and Growth Rate (2013-2018) 4.4 Asia-Pacific CRM Analytics Revenue and Growth Rate (2013-2018) 4.5 South America CRM Analytics Revenue and Growth Rate (2013-2018) 4.6 Middle East and Africa CRM Analytics Revenue and Growth Rate (2013-2018) 5 North America CRM Analytics Revenue by Countries 5.1 North America CRM Analytics Revenue by Countries (2013-2018) 5.2 USA CRM Analytics Revenue and Growth Rate (2013-2018) 5.3 Canada CRM Analytics Revenue and Growth Rate (2013-2018) 5.4 Mexico CRM Analytics Revenue and Growth Rate (2013-2018) 6 Europe CRM Analytics Revenue by Countries 6.1 Europe CRM Analytics Revenue by Countries (2013-2018) 6.2 Germany CRM Analytics Revenue and Growth Rate (2013-2018) 6.3 UK CRM Analytics Revenue and Growth Rate (2013-2018) 6.4 France CRM Analytics Revenue and Growth Rate (2013-2018) 6.5 Russia CRM Analytics Revenue and Growth Rate (2013-2018) 6.6 Italy CRM Analytics Revenue and Growth Rate (2013-2018) 7 Asia-Pacific CRM Analytics Revenue by Countries 7.1 Asia-Pacific CRM Analytics Revenue by Countries (2013-2018) 7.2 China CRM Analytics Revenue and Growth Rate (2013-2018) 7.3 Japan CRM Analytics Revenue and Growth Rate (2013-2018) 7.4 Korea CRM Analytics Revenue and Growth Rate (2013-2018) 7.5 India CRM Analytics Revenue and Growth Rate (2013-2018) 7.6 Southeast Asia CRM Analytics Revenue and Growth Rate (2013-2018) 8 South America CRM Analytics Revenue by Countries 8.1 South America CRM Analytics Revenue by Countries (2013-2018) 8.2 Brazil CRM Analytics Revenue and Growth Rate (2013-2018) 8.3 Argentina CRM Analytics Revenue and Growth Rate (2013-2018) 8.4 Colombia CRM Analytics Revenue and Growth Rate (2013-2018) 9 Middle East and Africa Revenue CRM Analytics by Countries 9.1 Middle East and Africa CRM Analytics Revenue by Countries (2013-2018) 9.2 Saudi Arabia CRM Analytics Revenue and Growth Rate (2013-2018) 9.3 UAE CRM Analytics Revenue and Growth Rate (2013-2018) 9.4 Egypt CRM Analytics Revenue and Growth Rate (2013-2018) 9.5 Nigeria CRM Analytics Revenue and Growth Rate (2013-2018) 9.6 South Africa CRM Analytics Revenue and Growth Rate (2013-2018) 10 Global CRM Analytics Market Segment by Type 10.1 Global CRM Analytics Revenue and Market Share by Type (2013-2018) 10.2 Global CRM Analytics Market Forecast by Type (2018-2023) 10.3 Sales Analytics Revenue Growth Rate (2013-2023) 10.4 Customer Analytics Revenue Growth Rate (2013-2023) 10.5 Contact Center Analytics Revenue Growth Rate (2013-2023) 10.6 Marketing Analytics Revenue Growth Rate (2013-2023) 10.7 Web & Social Media Analytics Revenue Growth Rate (2013-2023) 11 Global CRM Analytics Market Segment by Application 11.1 Global CRM Analytics Revenue Market Share by Application (2013-2018) 11.2 CRM Analytics Market Forecast by Application (2018-2023) 11.3 Large Enterprises Revenue Growth (2013-2018) 11.4 Small and Medium Businesses Revenue Growth (2013-2018) 12 Global CRM Analytics Market Size Forecast (2018-2023) 12.1 Global CRM Analytics Market Size Forecast (2018-2023) 12.2 Global CRM Analytics Market Forecast by Regions (2018-2023) 12.3 North America CRM Analytics Revenue Market Forecast (2018-2023) 12.4 Europe CRM Analytics Revenue Market Forecast (2018-2023) 12.5 Asia-Pacific CRM Analytics Revenue Market Forecast (2018-2023) 12.6 South America CRM Analytics Revenue Market Forecast (2018-2023) 12.7 Middle East and Africa CRM Analytics Revenue Market Forecast (2018-2023) 13 Research Findings and Conclusion 14 Appendix 14.1 Methodology 14.2 Data Source

List of Tables and Figures Figure CRM Analytics Picture Table Product Specifications of CRM Analytics Table Global CRM Analytics and Revenue (Million USD) Market Split by Product Type Figure Global CRM Analytics Revenue Market Share by Types in 2017 Figure Sales Analytics Picture Figure Customer Analytics Picture Figure Contact Center Analytics Picture Figure Marketing Analytics Picture Figure Web & Social Media Analytics Picture Table Global CRM Analytics Revenue (Million USD) by Application (2013-2023) Figure CRM Analytics Revenue Market Share by Applications in 2017 Figure Large Enterprises Picture Figure Small and Medium Businesses Picture Table Global Market CRM Analytics Revenue (Million USD) Comparison by Regions 2013-2023 Figure North America CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Figure Europe CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Figure Asia-Pacific CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Figure South America CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Figure Middle East and Africa CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Figure Global CRM Analytics Revenue (Million USD) and Growth Rate (2013-2023) Table Oracle Corporation Basic Information, Manufacturing Base and Competitors Table Oracle Corporation CRM Analytics Type and Applications Table Oracle Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table SAP SE Basic Information, Manufacturing Base and Competitors Table SAP SE CRM Analytics Type and Applications Table SAP SE CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table International Business Machines Corporation Basic Information, Manufacturing Base and Competitors Table International Business Machines Corporation CRM Analytics Type and Applications Table International Business Machines Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Microsoft Corporation Basic Information, Manufacturing Base and Competitors Table Microsoft Corporation CRM Analytics Type and Applications Table Microsoft Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table SAS Institute, Inc. Basic Information, Manufacturing Base and Competitors Table SAS Institute, Inc. CRM Analytics Type and Applications Table SAS Institute, Inc. CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Accenture PLC Basic Information, Manufacturing Base and Competitors Table Accenture PLC CRM Analytics Type and Applications Table Accenture PLC CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Infor Basic Information, Manufacturing Base and Competitors Table Infor CRM Analytics Type and Applications Table Infor CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Teradata Basic Information, Manufacturing Base and Competitors Table Teradata CRM Analytics Type and Applications Table Teradata CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Angoss Software Corporation Basic Information, Manufacturing Base and Competitors Table Angoss Software Corporation CRM Analytics Type and Applications Table Angoss Software Corporation CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Salesforce Basic Information, Manufacturing Base and Competitors Table Salesforce CRM Analytics Type and Applications Table Salesforce CRM Analytics Revenue, Gross Margin and Market Share (2016-2017) Table Global CRM Analytics Revenue (Million USD) by Players (2013-2018) Table Global CRM Analytics Revenue Share by Players (2013-2018) Figure Global CRM Analytics Revenue Share by Players in 2016 Figure Global CRM Analytics Revenue Share by Players in 2017 Figure Global Top 5 Players CRM Analytics Revenue Market Share in 2017 Figure Global Top 10 Players CRM Analytics Revenue Market Share in 2017 Figure Global CRM Analytics Revenue (Million USD) and Growth Rate (%) (2013-2018) Table Global CRM Analytics Revenue (Million USD) by Regions (2013-2018) Table Global CRM Analytics Revenue Market Share by Regions (2013-2018) Figure Global CRM Analytics Revenue Market Share by Regions (2013-2018) Figure Global CRM Analytics Revenue Market Share by Regions in 2017 Figure North America CRM Analytics Revenue and Growth Rate (2013-2018) Figure Europe CRM Analytics Revenue and Growth Rate (2013-2018) Figure Asia-Pacific CRM Analytics Revenue and Growth Rate (2013-2018) Figure South America CRM Analytics Revenue and Growth Rate (2013-2018) Figure Middle East and Africa CRM Analytics Revenue and Growth Rate (2013-2018) Table North America CRM Analytics Revenue by Countries (2013-2018) Table North America CRM Analytics Revenue Market Share by Countries (2013-2018) Figure North America CRM Analytics Revenue Market Share by Countries (2013-2018) Figure North America CRM Analytics Revenue Market Share by Countries in 2017 Figure USA CRM Analytics Revenue and Growth Rate (2013-2018) Figure Canada CRM Analytics Revenue and Growth Rate (2013-2018) Figure Mexico CRM Analytics Revenue and Growth Rate (2013-2018) Table Europe CRM Analytics Revenue (Million USD) by Countries (2013-2018) Figure Europe CRM Analytics Revenue Market Share by Countries (2013-2018) Figure Europe CRM Analytics Revenue Market Share by Countries in 2017 Figure Germany CRM Analytics Revenue and Growth Rate (2013-2018) Figure UK CRM Analytics Revenue and Growth Rate (2013-2018) Figure France CRM Analytics Revenue and Growth Rate (2013-2018) Figure Russia CRM Analytics Revenue and Growth Rate (2013-2018) Figure Italy CRM Analytics Revenue and Growth Rate (2013-2018) Table Asia-Pacific CRM Analytics Revenue (Million USD) by Countries (2013-2018) Figure Asia-Pacific CRM Analytics Revenue Market Share by Countries (2013-2018) Figure Asia-Pacific CRM Analytics Revenue Market Share by Countries in 2017 Figure China CRM Analytics Revenue and Growth Rate (2013-2018) Figure Japan CRM Analytics Revenue and Growth Rate (2013-2018) Figure Korea CRM Analytics Revenue and Growth Rate (2013-2018) Figure India CRM Analytics Revenue and Growth Rate (2013-2018) Figure Southeast Asia CRM Analytics Revenue and Growth Rate (2013-2018) Table South America CRM Analytics Revenue by Countries (2013-2018) Table South America CRM Analytics Revenue Market Share by Countries (2013-2018) Figure South America CRM Analytics Revenue Market Share by Countries (2013-2018) Figure South America CRM Analytics Revenue Market Share by Countries in 2017 Figure Brazil CRM Analytics Revenue and Growth Rate (2013-2018) Figure Argentina CRM Analytics Revenue and Growth Rate (2013-2018) Figure Colombia CRM Analytics Revenue and Growth Rate (2013-2018) Table Middle East and Africa CRM Analytics Revenue (Million USD) by Countries (2013-2018) Table Middle East and Africa CRM Analytics Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa CRM Analytics Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa CRM Analytics Revenue Market Share by Countries in 2017 Figure Saudi Arabia CRM Analytics Revenue and Growth Rate (2013-2018) Figure UAE CRM Analytics Revenue and Growth Rate (2013-2018) Figure Egypt CRM Analytics Revenue and Growth Rate (2013-2018) Figure Nigeria CRM Analytics Revenue and Growth Rate (2013-2018) Figure South Africa CRM Analytics Revenue and Growth Rate (2013-2018) Table Global CRM Analytics Revenue (Million USD) by Type (2013-2018) Table Global CRM Analytics Revenue Share by Type (2013-2018) Figure Global CRM Analytics Revenue Share by Type (2013-2018) Figure Global CRM Analytics Revenue Share by Type in 2017 Table Global CRM Analytics Revenue Forecast by Type (2018-2023) Figure Global CRM Analytics Market Share Forecast by Type (2018-2023) Figure Global Sales Analytics Revenue Growth Rate (2013-2018) Figure Global Customer Analytics Revenue Growth Rate (2013-2018) Figure Global Contact Center Analytics Revenue Growth Rate (2013-2018) Figure Global Marketing Analytics Revenue Growth Rate (2013-2018) Figure Global Web & Social Media Analytics Revenue Growth Rate (2013-2018) Table Global CRM Analytics Revenue by Application (2013-2018) Table Global CRM Analytics Revenue Share by Application (2013-2018) Figure Global CRM Analytics Revenue Share by Application (2013-2018) Figure Global CRM Analytics Revenue Share by Application in 2017 Table Global CRM Analytics Revenue Forecast by Application (2018-2023) Figure Global CRM Analytics Market Share Forecast by Application (2018-2023) Figure Global Large Enterprises Revenue Growth Rate (2013-2018) Figure Global Small and Medium Businesses Revenue Growth Rate (2013-2018) Figure Global CRM Analytics Revenue (Million USD) and Growth Rate Forecast (2018 -2023) Table Global CRM Analytics Revenue (Million USD) Forecast by Regions (2018-2023) Figure Global CRM Analytics Revenue Market Share Forecast by Regions (2018-2023) Figure North America CRM Analytics Revenue Market Forecast (2018-2023) Figure Europe CRM Analytics Revenue Market Forecast (2018-2023) Figure Asia-Pacific CRM Analytics Revenue Market Forecast (2018-2023) Figure South America CRM Analytics Revenue Market Forecast (2018-2023) Figure Middle East and Africa CRM Analytics Revenue Market Forecast (2018-2023)

Oracle Corporation SAP SE International Business Machines Corporation Microsoft Corporation SAS Institute, Inc. Accenture PLC Infor Teradata Angoss Software Corporation Salesforce