Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2013-2025) 1.4.2 Public Cloud 1.4.3 Private Cloud 1.4.4 Hybrid Cloud 1.5 Market by Application 1.5.1 Global Cloud Contact Center Market Share by Application (2013-2025) 1.5.2 BFSI 1.5.3 Consumer Goods and Retail 1.5.4 Government and Public Sector 1.5.5 Healthcare and Life Sciences 1.5.6 Manufacturing 1.5.7 Media and Entertainment 1.5.8 Telecommunication and Information Technology Enabled Services (ITES) 1.5.9 Others 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Cloud Contact Center Market Size 2.2 Cloud Contact Center Growth Trends by Regions 2.2.1 Cloud Contact Center Market Size by Regions (2013-2025) 2.2.2 Cloud Contact Center Market Share by Regions (2013-2018) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Cloud Contact Center Market Size by Manufacturers 3.1.1 Global Cloud Contact Center Revenue by Manufacturers (2013-2018) 3.1.2 Global Cloud Contact Center Revenue Market Share by Manufacturers (2013-2018) 3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI) 3.2 Cloud Contact Center Key Players Head office and Area Served 3.3 Key Players Cloud Contact Center Product/Solution/Service 3.4 Date of Enter into Cloud Contact Center Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Cloud Contact Center Market Size by Type (2013-2018) 4.2 Global Cloud Contact Center Market Size by Application (2013-2018) 5 United States 5.1 United States Cloud Contact Center Market Size (2013-2018) 5.2 Cloud Contact Center Key Players in United States 5.3 United States Cloud Contact Center Market Size by Type 5.4 United States Cloud Contact Center Market Size by Application 6 Europe 6.1 Europe Cloud Contact Center Market Size (2013-2018) 6.2 Cloud Contact Center Key Players in Europe 6.3 Europe Cloud Contact Center Market Size by Type 6.4 Europe Cloud Contact Center Market Size by Application 7 China 7.1 China Cloud Contact Center Market Size (2013-2018) 7.2 Cloud Contact Center Key Players in China 7.3 China Cloud Contact Center Market Size by Type 7.4 China Cloud Contact Center Market Size by Application 8 Japan 8.1 Japan Cloud Contact Center Market Size (2013-2018) 8.2 Cloud Contact Center Key Players in Japan 8.3 Japan Cloud Contact Center Market Size by Type 8.4 Japan Cloud Contact Center Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Cloud Contact Center Market Size (2013-2018) 9.2 Cloud Contact Center Key Players in Southeast Asia 9.3 Southeast Asia Cloud Contact Center Market Size by Type 9.4 Southeast Asia Cloud Contact Center Market Size by Application 10 India 10.1 India Cloud Contact Center Market Size (2013-2018) 10.2 Cloud Contact Center Key Players in India 10.3 India Cloud Contact Center Market Size by Type 10.4 India Cloud Contact Center Market Size by Application 11 Central & South America 11.1 Central & South America Cloud Contact Center Market Size (2013-2018) 11.2 Cloud Contact Center Key Players in Central & South America 11.3 Central & South America Cloud Contact Center Market Size by Type 11.4 Central & South America Cloud Contact Center Market Size by Application 12 International Players Profiles 12.1 8x8, Inc. 12.1.1 8x8, Inc. Company Details 12.1.2 Company Description and Business Overview 12.1.3 Cloud Contact Center Introduction 12.1.4 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018) 12.1.5 8x8, Inc. Recent Development 12.2 Five9 12.2.1 Five9 Company Details 12.2.2 Company Description and Business Overview 12.2.3 Cloud Contact Center Introduction 12.2.4 Five9 Revenue in Cloud Contact Center Business (2013-2018) 12.2.5 Five9 Recent Development 12.3 Cisco 12.3.1 Cisco Company Details 12.3.2 Company Description and Business Overview 12.3.3 Cloud Contact Center Introduction 12.3.4 Cisco Revenue in Cloud Contact Center Business (2013-2018) 12.3.5 Cisco Recent Development 12.4 Genesys 12.4.1 Genesys Company Details 12.4.2 Company Description and Business Overview 12.4.3 Cloud Contact Center Introduction 12.4.4 Genesys Revenue in Cloud Contact Center Business (2013-2018) 12.4.5 Genesys Recent Development 12.5 Oracle 12.5.1 Oracle Company Details 12.5.2 Company Description and Business Overview 12.5.3 Cloud Contact Center Introduction 12.5.4 Oracle Revenue in Cloud Contact Center Business (2013-2018) 12.5.5 Oracle Recent Development 12.6 Newvoicemedia 12.6.1 Newvoicemedia Company Details 12.6.2 Company Description and Business Overview 12.6.3 Cloud Contact Center Introduction 12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018) 12.6.5 Newvoicemedia Recent Development 12.7 Connect First 12.7.1 Connect First Company Details 12.7.2 Company Description and Business Overview 12.7.3 Cloud Contact Center Introduction 12.7.4 Connect First Revenue in Cloud Contact Center Business (2013-2018) 12.7.5 Connect First Recent Development 12.8 Aspect Software 12.8.1 Aspect Software Company Details 12.8.2 Company Description and Business Overview 12.8.3 Cloud Contact Center Introduction 12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2013-2018) 12.8.5 Aspect Software Recent Development 12.9 Nice Ltd. 12.9.1 Nice Ltd. Company Details 12.9.2 Company Description and Business Overview 12.9.3 Cloud Contact Center Introduction 12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018) 12.9.5 Nice Ltd. Recent Development 12.10 3clogic 12.10.1 3clogic Company Details 12.10.2 Company Description and Business Overview 12.10.3 Cloud Contact Center Introduction 12.10.4 3clogic Revenue in Cloud Contact Center Business (2013-2018) 12.10.5 3clogic Recent Development 12.11 Bt Group 12.12 West Corporation 12.13 Liveops 12.14 Mitel Networks Corporation 12.15 Ozonetel Systems Pvt. Ltd 12.16 Evolve IP, LLC. 13 Market Forecast 2018-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2018-2025) 13.10 Market Size Forecast by Application (2018-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Cloud Contact Center Key Market Segments Table Key Players Cloud Contact Center Covered Table Global Cloud Contact Center Market Size Growth Rate by Type 2013-2025 (Million US$) Figure Global Cloud Contact Center Market Size Market Share by Type 2013-2025 Figure Public Cloud Figures Table Key Players of Public Cloud Figure Private Cloud Figures Table Key Players of Private Cloud Figure Hybrid Cloud Figures Table Key Players of Hybrid Cloud Table Global Cloud Contact Center Market Size Growth by Application 2013-2025 (Million US$) Figure BFSI Case Studies Figure Consumer Goods and Retail Case Studies Figure Government and Public Sector Case Studies Figure Healthcare and Life Sciences Case Studies Figure Manufacturing Case Studies Figure Media and Entertainment Case Studies Figure Telecommunication and Information Technology Enabled Services (ITES) Case Studies Figure Others Case Studies Figure Cloud Contact Center Report Years Considered Table Global Cloud Contact Center Market Size 2013-2025 (Million US$) Figure Global Cloud Contact Center Market Size and Growth Rate 2013-2025 (Million US$) Table Global Cloud Contact Center Market Size by Regions 2013-2025 (Million US$) Table Global Cloud Contact Center Market Size by Regions 2013-2018 (Million US$) Table Global Cloud Contact Center Market Share by Regions 2013-2018 Figure Global Cloud Contact Center Market Share by Regions 2013-2018 Figure Global Cloud Contact Center Market Share by Regions 2018 Table Market Top Trends Table Global Cloud Contact Center Revenue by Manufacturers (2013-2018) (Million US$) Table Global Cloud Contact Center Market Share by Manufacturers (2013-2018) Figure Global Cloud Contact Center Market Share by Manufacturers in 2018 Table Global Cloud Contact Center Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Cloud Contact Center Product/Solution/Service Table Date of Enter into Cloud Contact Center Market Table Mergers & Acquisitions, Expansion Plans Table Global Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table Global Cloud Contact Center Market Size Share by Type (2013-2018) Figure Global Cloud Contact Center Market Size Market Share by Type (2013-2018) Table Global Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table Global Cloud Contact Center Market Size Share by Application (2013-2018) Figure Global Cloud Contact Center Market Size Market Share by Application (2013-2018) Figure Global Cloud Contact Center Revenue Market Share by Application in 2017 Figure United States Cloud Contact Center Market Size 2013-2018 (Million US$) Table United States Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table United States Key Players Cloud Contact Center Market Share (2017-2018) Table United States Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table United States Cloud Contact Center Market Share by Type (2013-2018) Table United States Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table United States Cloud Contact Center Market Share by Application (2013-2018) Figure Europe Cloud Contact Center Market Size 2013-2018 (Million US$) Table Europe Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table Europe Key Players Cloud Contact Center Market Share (2017-2018) Table Europe Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table Europe Cloud Contact Center Market Share by Type (2013-2018) Table Europe Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table Europe Cloud Contact Center Market Share by Application (2013-2018) Figure China Cloud Contact Center Market Size 2013-2018 (Million US$) Table China Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table China Key Players Cloud Contact Center Market Share (2017-2018) Table China Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table China Cloud Contact Center Market Share by Type (2013-2018) Table China Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table China Cloud Contact Center Market Share by Application (2013-2018) Figure Japan Cloud Contact Center Market Size 2013-2018 (Million US$) Table Japan Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table Japan Key Players Cloud Contact Center Market Share (2017-2018) Table Japan Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table Japan Cloud Contact Center Market Share by Type (2013-2018) Table Japan Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table Japan Cloud Contact Center Market Share by Application (2013-2018) Figure Southeast Asia Cloud Contact Center Market Size 2013-2018 (Million US$) Table Southeast Asia Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table Southeast Asia Key Players Cloud Contact Center Market Share (2017-2018) Table Southeast Asia Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table Southeast Asia Cloud Contact Center Market Share by Type (2013-2018) Table Southeast Asia Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table Southeast Asia Cloud Contact Center Market Share by Application (2013-2018) Figure India Cloud Contact Center Market Size 2013-2018 (Million US$) Table India Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table India Key Players Cloud Contact Center Market Share (2017-2018) Table India Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table India Cloud Contact Center Market Share by Type (2013-2018) Table India Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table India Cloud Contact Center Market Share by Application (2013-2018) Figure Central & South America Cloud Contact Center Market Size 2013-2018 (Million US$) Table Central & South America Key Players Cloud Contact Center Revenue (2017-2018) (Million US$) Table Central & South America Key Players Cloud Contact Center Market Share (2017-2018) Table Central & South America Cloud Contact Center Market Size by Type (2013-2018) (Million US$) Table Central & South America Cloud Contact Center Market Share by Type (2013-2018) Table Central & South America Cloud Contact Center Market Size by Application (2013-2018) (Million US$) Table Central & South America Cloud Contact Center Market Share by Application (2013-2018) Table 8x8, Inc. Company Details Table 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018) (Million US$) Figure 8x8, Inc. Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table 8x8, Inc. Recent Development Table Five9 Company Details Table Five9 Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Five9 Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Five9 Recent Development Table Cisco Company Details Table Cisco Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Cisco Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Cisco Recent Development Table Genesys Company Details Table Genesys Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Genesys Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Genesys Recent Development Table Oracle Company Details Table Oracle Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Oracle Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Oracle Recent Development Table Newvoicemedia Company Details Table Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Newvoicemedia Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Newvoicemedia Recent Development Table Connect First Company Details Table Connect First Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Connect First Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Connect First Recent Development Table Aspect Software Company Details Table Aspect Software Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Aspect Software Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Aspect Software Recent Development Table Nice Ltd. Company Details Table Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure Nice Ltd. Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table Nice Ltd. Recent Development Table 3clogic Company Details Table 3clogic Revenue in Cloud Contact Center Business (2013-2018)(Million US$) Figure 3clogic Revenue Growth Rate in Cloud Contact Center Business (2013-2018) Table 3clogic Recent Development Table Bt Group Company Details Table West Corporation Company Details Table Liveops Company Details Table Mitel Networks Corporation Company Details Table Ozonetel Systems Pvt. Ltd Company Details Table Evolve IP, LLC. Company Details Table Global Cloud Contact Center Market Size by Regions (Million US$) 2018-2025 Figure Global Cloud Contact Center Market Size Share by Regions (2018-2025) Figure Global Cloud Contact Center Market Size Share by Regions in 2025 Figure United States Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure Europe Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure China Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure Japan Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure Southeast Asia Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure India Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Figure Central & South America Cloud Contact Center Market Size Forecast (2018-2025)(Million USD) Table Global Cloud Contact Center Market Size by Product (2018-2025) (Million US$) Figure Global Cloud Contact Center Market Size by Product (2018-2025) Figure Global Cloud Contact Center Market Size by Product in 2025 Table Global Cloud Contact Center Market Size by Application (2018-2025) (Million US$) Figure Global Cloud Contact Center Market Size by Application (2018-2025) Figure Global Cloud Contact Center Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources