Table of Contents 1 BPO Market Overview 1.1 Product Overview and Scope of BPO 1.2 Classification of BPO by Types 1.2.1 Global BPO Revenue Comparison by Types (2017-2023) 1.2.2 Global BPO Revenue Market Share by Types in 2017 1.2.3 Finance & Accounting 1.2.4 Customer Services 1.2.5 HR Outsourcing 1.2.6 KPO 1.2.7 Procurement Outsourcing 1.3 Global BPO Market by Application 1.3.1 Global BPO Market Size and Market Share Comparison by Applications (2013-2023) 1.3.2 Manufacturing 1.3.3 Telecommunications & Technology 1.3.4 Banking 1.3.5 Insurance & Finance Services 1.3.6 Retail 1.3.7 Others 1.4 Global BPO Market by Regions 1.4.1 Global BPO Market Size (Million USD) Comparison by Regions (2013-2023) 1.4.1 North America (USA, Canada and Mexico) BPO Status and Prospect (2013-2023) 1.4.2 Europe (Germany, France, UK, Russia and Italy) BPO Status and Prospect (2013-2023) 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) BPO Status and Prospect (2013-2023) 1.4.4 South America (Brazil, Argentina, Colombia) BPO Status and Prospect (2013-2023) 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) BPO Status and Prospect (2013-2023) 1.5 Global Market Size of BPO (2013-2023) 2 Manufacturers Profiles 2.1 Accenture 2.1.1 Business Overview 2.1.2 BPO Type and Applications 2.1.2.1 Product A 2.1.2.2 Product B 2.1.3 Accenture BPO Revenue, Gross Margin and Market Share (2016-2017) 2.2 Capgemini 2.2.1 Business Overview 2.2.2 BPO Type and Applications 2.2.2.1 Product A 2.2.2.2 Product B 2.2.3 Capgemini BPO Revenue, Gross Margin and Market Share (2016-2017) 2.3 Genpact 2.3.1 Business Overview 2.3.2 BPO Type and Applications 2.3.2.1 Product A 2.3.2.2 Product B 2.3.3 Genpact BPO Revenue, Gross Margin and Market Share (2016-2017) 2.4 IBM 2.4.1 Business Overview 2.4.2 BPO Type and Applications 2.4.2.1 Product A 2.4.2.2 Product B 2.4.3 IBM BPO Revenue, Gross Margin and Market Share (2016-2017) 2.5 Tata Consultancy Services 2.5.1 Business Overview 2.5.2 BPO Type and Applications 2.5.2.1 Product A 2.5.2.2 Product B 2.5.3 Tata Consultancy Services BPO Revenue, Gross Margin and Market Share (2016-2017) 2.6 3i Infotech 2.6.1 Business Overview 2.6.2 BPO Type and Applications 2.6.2.1 Product A 2.6.2.2 Product B 2.6.3 3i Infotech BPO Revenue, Gross Margin and Market Share (2016-2017) 3 Global BPO Market Competition, by Players 3.1 Global BPO Revenue and Share by Players (2013-2018) 3.2 Market Concentration Rate 3.2.1 Top 5 BPO Players Market Share 3.2.2 Top 10 BPO Players Market Share 3.3 Market Competition Trend 4 Global BPO Market Size by Regions 4.1 Global BPO Revenue and Market Share by Regions 4.2 North America BPO Revenue and Growth Rate (2013-2018) 4.3 Europe BPO Revenue and Growth Rate (2013-2018) 4.4 Asia-Pacific BPO Revenue and Growth Rate (2013-2018) 4.5 South America BPO Revenue and Growth Rate (2013-2018) 4.6 Middle East and Africa BPO Revenue and Growth Rate (2013-2018) 5 North America BPO Revenue by Countries 5.1 North America BPO Revenue by Countries (2013-2018) 5.2 USA BPO Revenue and Growth Rate (2013-2018) 5.3 Canada BPO Revenue and Growth Rate (2013-2018) 5.4 Mexico BPO Revenue and Growth Rate (2013-2018) 6 Europe BPO Revenue by Countries 6.1 Europe BPO Revenue by Countries (2013-2018) 6.2 Germany BPO Revenue and Growth Rate (2013-2018) 6.3 UK BPO Revenue and Growth Rate (2013-2018) 6.4 France BPO Revenue and Growth Rate (2013-2018) 6.5 Russia BPO Revenue and Growth Rate (2013-2018) 6.6 Italy BPO Revenue and Growth Rate (2013-2018) 7 Asia-Pacific BPO Revenue by Countries 7.1 Asia-Pacific BPO Revenue by Countries (2013-2018) 7.2 China BPO Revenue and Growth Rate (2013-2018) 7.3 Japan BPO Revenue and Growth Rate (2013-2018) 7.4 Korea BPO Revenue and Growth Rate (2013-2018) 7.5 India BPO Revenue and Growth Rate (2013-2018) 7.6 Southeast Asia BPO Revenue and Growth Rate (2013-2018) 8 South America BPO Revenue by Countries 8.1 South America BPO Revenue by Countries (2013-2018) 8.2 Brazil BPO Revenue and Growth Rate (2013-2018) 8.3 Argentina BPO Revenue and Growth Rate (2013-2018) 8.4 Colombia BPO Revenue and Growth Rate (2013-2018) 9 Middle East and Africa Revenue BPO by Countries 9.1 Middle East and Africa BPO Revenue by Countries (2013-2018) 9.2 Saudi Arabia BPO Revenue and Growth Rate (2013-2018) 9.3 UAE BPO Revenue and Growth Rate (2013-2018) 9.4 Egypt BPO Revenue and Growth Rate (2013-2018) 9.5 Nigeria BPO Revenue and Growth Rate (2013-2018) 9.6 South Africa BPO Revenue and Growth Rate (2013-2018) 10 Global BPO Market Segment by Type 10.1 Global BPO Revenue and Market Share by Type (2013-2018) 10.2 Global BPO Market Forecast by Type (2018-2023) 10.3 Finance & Accounting Revenue Growth Rate (2013-2023) 10.4 Customer Services Revenue Growth Rate (2013-2023) 10.5 HR Outsourcing Revenue Growth Rate (2013-2023) 10.6 KPO Revenue Growth Rate (2013-2023) 10.7 Procurement Outsourcing Revenue Growth Rate (2013-2023) 11 Global BPO Market Segment by Application 11.1 Global BPO Revenue Market Share by Application (2013-2018) 11.2 BPO Market Forecast by Application (2018-2023) 11.3 Manufacturing Revenue Growth (2013-2018) 11.4 Telecommunications & Technology Revenue Growth (2013-2018) 11.5 Banking Revenue Growth (2013-2018) 11.6 Insurance & Finance Services Revenue Growth (2013-2018) 11.7 Retail Revenue Growth (2013-2018) 11.8 Others Revenue Growth (2013-2018) 12 Global BPO Market Size Forecast (2018-2023) 12.1 Global BPO Market Size Forecast (2018-2023) 12.2 Global BPO Market Forecast by Regions (2018-2023) 12.3 North America BPO Revenue Market Forecast (2018-2023) 12.4 Europe BPO Revenue Market Forecast (2018-2023) 12.5 Asia-Pacific BPO Revenue Market Forecast (2018-2023) 12.6 South America BPO Revenue Market Forecast (2018-2023) 12.7 Middle East and Africa BPO Revenue Market Forecast (2018-2023) 13 Research Findings and Conclusion 14 Appendix 14.1 Methodology 14.2 Data Source

List of Tables and Figures Figure BPO Picture Table Product Specifications of BPO Table Global BPO and Revenue (Million USD) Market Split by Product Type Figure Global BPO Revenue Market Share by Types in 2017 Figure Finance & Accounting Picture Figure Customer Services Picture Figure HR Outsourcing Picture Figure KPO Picture Figure Procurement Outsourcing Picture Table Global BPO Revenue (Million USD) by Application (2013-2023) Figure BPO Revenue Market Share by Applications in 2017 Figure Manufacturing Picture Figure Telecommunications & Technology Picture Figure Banking Picture Figure Insurance & Finance Services Picture Figure Retail Picture Figure Others Picture Table Global Market BPO Revenue (Million USD) Comparison by Regions 2013-2023 Figure North America BPO Revenue (Million USD) and Growth Rate (2013-2023) Figure Europe BPO Revenue (Million USD) and Growth Rate (2013-2023) Figure Asia-Pacific BPO Revenue (Million USD) and Growth Rate (2013-2023) Figure South America BPO Revenue (Million USD) and Growth Rate (2013-2023) Figure Middle East and Africa BPO Revenue (Million USD) and Growth Rate (2013-2023) Figure Global BPO Revenue (Million USD) and Growth Rate (2013-2023) Table Accenture Basic Information, Manufacturing Base and Competitors Table Accenture BPO Type and Applications Table Accenture BPO Revenue, Gross Margin and Market Share (2016-2017) Table Capgemini Basic Information, Manufacturing Base and Competitors Table Capgemini BPO Type and Applications Table Capgemini BPO Revenue, Gross Margin and Market Share (2016-2017) Table Genpact Basic Information, Manufacturing Base and Competitors Table Genpact BPO Type and Applications Table Genpact BPO Revenue, Gross Margin and Market Share (2016-2017) Table IBM Basic Information, Manufacturing Base and Competitors Table IBM BPO Type and Applications Table IBM BPO Revenue, Gross Margin and Market Share (2016-2017) Table Tata Consultancy Services Basic Information, Manufacturing Base and Competitors Table Tata Consultancy Services BPO Type and Applications Table Tata Consultancy Services BPO Revenue, Gross Margin and Market Share (2016-2017) Table 3i Infotech Basic Information, Manufacturing Base and Competitors Table 3i Infotech BPO Type and Applications Table 3i Infotech BPO Revenue, Gross Margin and Market Share (2016-2017) Table Global BPO Revenue (Million USD) by Players (2013-2018) Table Global BPO Revenue Share by Players (2013-2018) Figure Global BPO Revenue Share by Players in 2016 Figure Global BPO Revenue Share by Players in 2017 Figure Global Top 5 Players BPO Revenue Market Share in 2017 Figure Global Top 10 Players BPO Revenue Market Share in 2017 Figure Global BPO Revenue (Million USD) and Growth Rate (%) (2013-2018) Table Global BPO Revenue (Million USD) by Regions (2013-2018) Table Global BPO Revenue Market Share by Regions (2013-2018) Figure Global BPO Revenue Market Share by Regions (2013-2018) Figure Global BPO Revenue Market Share by Regions in 2017 Figure North America BPO Revenue and Growth Rate (2013-2018) Figure Europe BPO Revenue and Growth Rate (2013-2018) Figure Asia-Pacific BPO Revenue and Growth Rate (2013-2018) Figure South America BPO Revenue and Growth Rate (2013-2018) Figure Middle East and Africa BPO Revenue and Growth Rate (2013-2018) Table North America BPO Revenue by Countries (2013-2018) Table North America BPO Revenue Market Share by Countries (2013-2018) Figure North America BPO Revenue Market Share by Countries (2013-2018) Figure North America BPO Revenue Market Share by Countries in 2017 Figure USA BPO Revenue and Growth Rate (2013-2018) Figure Canada BPO Revenue and Growth Rate (2013-2018) Figure Mexico BPO Revenue and Growth Rate (2013-2018) Table Europe BPO Revenue (Million USD) by Countries (2013-2018) Figure Europe BPO Revenue Market Share by Countries (2013-2018) Figure Europe BPO Revenue Market Share by Countries in 2017 Figure Germany BPO Revenue and Growth Rate (2013-2018) Figure UK BPO Revenue and Growth Rate (2013-2018) Figure France BPO Revenue and Growth Rate (2013-2018) Figure Russia BPO Revenue and Growth Rate (2013-2018) Figure Italy BPO Revenue and Growth Rate (2013-2018) Table Asia-Pacific BPO Revenue (Million USD) by Countries (2013-2018) Figure Asia-Pacific BPO Revenue Market Share by Countries (2013-2018) Figure Asia-Pacific BPO Revenue Market Share by Countries in 2017 Figure China BPO Revenue and Growth Rate (2013-2018) Figure Japan BPO Revenue and Growth Rate (2013-2018) Figure Korea BPO Revenue and Growth Rate (2013-2018) Figure India BPO Revenue and Growth Rate (2013-2018) Figure Southeast Asia BPO Revenue and Growth Rate (2013-2018) Table South America BPO Revenue by Countries (2013-2018) Table South America BPO Revenue Market Share by Countries (2013-2018) Figure South America BPO Revenue Market Share by Countries (2013-2018) Figure South America BPO Revenue Market Share by Countries in 2017 Figure Brazil BPO Revenue and Growth Rate (2013-2018) Figure Argentina BPO Revenue and Growth Rate (2013-2018) Figure Colombia BPO Revenue and Growth Rate (2013-2018) Table Middle East and Africa BPO Revenue (Million USD) by Countries (2013-2018) Table Middle East and Africa BPO Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa BPO Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa BPO Revenue Market Share by Countries in 2017 Figure Saudi Arabia BPO Revenue and Growth Rate (2013-2018) Figure UAE BPO Revenue and Growth Rate (2013-2018) Figure Egypt BPO Revenue and Growth Rate (2013-2018) Figure Nigeria BPO Revenue and Growth Rate (2013-2018) Figure South Africa BPO Revenue and Growth Rate (2013-2018) Table Global BPO Revenue (Million USD) by Type (2013-2018) Table Global BPO Revenue Share by Type (2013-2018) Figure Global BPO Revenue Share by Type (2013-2018) Figure Global BPO Revenue Share by Type in 2017 Table Global BPO Revenue Forecast by Type (2018-2023) Figure Global BPO Market Share Forecast by Type (2018-2023) Figure Global Finance & Accounting Revenue Growth Rate (2013-2018) Figure Global Customer Services Revenue Growth Rate (2013-2018) Figure Global HR Outsourcing Revenue Growth Rate (2013-2018) Figure Global KPO Revenue Growth Rate (2013-2018) Figure Global Procurement Outsourcing Revenue Growth Rate (2013-2018) Table Global BPO Revenue by Application (2013-2018) Table Global BPO Revenue Share by Application (2013-2018) Figure Global BPO Revenue Share by Application (2013-2018) Figure Global BPO Revenue Share by Application in 2017 Table Global BPO Revenue Forecast by Application (2018-2023) Figure Global BPO Market Share Forecast by Application (2018-2023) Figure Global Manufacturing Revenue Growth Rate (2013-2018) Figure Global Telecommunications & Technology Revenue Growth Rate (2013-2018) Figure Global Banking Revenue Growth Rate (2013-2018) Figure Global Insurance & Finance Services Revenue Growth Rate (2013-2018) Figure Global Retail Revenue Growth Rate (2013-2018) Figure Global Others Revenue Growth Rate (2013-2018) Figure Global BPO Revenue (Million USD) and Growth Rate Forecast (2018 -2023) Table Global BPO Revenue (Million USD) Forecast by Regions (2018-2023) Figure Global BPO Revenue Market Share Forecast by Regions (2018-2023) Figure North America BPO Revenue Market Forecast (2018-2023) Figure Europe BPO Revenue Market Forecast (2018-2023) Figure Asia-Pacific BPO Revenue Market Forecast (2018-2023) Figure South America BPO Revenue Market Forecast (2018-2023) Figure Middle East and Africa BPO Revenue Market Forecast (2018-2023)

Accenture Capgemini Genpact IBM Tata Consultancy Services 3i Infotech