1. Introduction 1.1 Scope of the Study 1.2 Executive Summary 2. Research Approach and Methodology 2.1 Key Deliverables of the Study 2.2 Study Assumptions 2.3 Analysis Methodology 2.4 Research Phases 3. Market Insights 3.1 Market Overview 3.2 Industry Attractiveness – Porter's Five Forces Analysis 3.2.1 Bargaining Power of Suppliers 3.2.2 Bargaining Power of Consumers 3.2.3 Threat of New Entrants 3.2.4 Threat of Substitute Products and Services 3.2.5 Competitive Rivalry 3.3 Industry Value Chain Analysis 4. Market Dynamics 4.1 Drivers 4.1.1 Increasing Adoption of Smartphones 4.1.2 Shift Towards Omni-channel Experience 4.2 Restraints 4.2.1 Security & Privacy Concerns 4.2.2 High Deployment Cost 5. Market Segmentation 5.1 By Type of Solution 5.1.1 Supply Chain Management 5.1.2 Workforce Management 5.1.3 Customer Management 5.1.4 Reporting & Analytics 5.1.5 Data Security 5.1.6 Omni-channel 5.1.7 Marketing & Merchandising 5.1.8 Others 5.2 By Type of Model 5.2.1 Infrastructure as a Service 5.2.2 Platform as a Service 5.2.3 Software as a Service 5.3 By Type of Deployment 5.3.1 Public Cloud 5.3.2 Private Cloud 5.3.3 Hybrid Cloud 5.4 By Size of Organization 5.4.1 Small & Medium Enterprises (SMEs) 5.4.2 Large Enterprises 5.5 By Region 5.5.1 North America 5.5.1.1 United States 5.5.1.2 Canada 5.5.1.3 Rest of North America 5.5.2 Europe 5.5.2.1 United Kingdom 5.5.2.2 Germany 5.5.2.3 France 5.5.2.4 Rest of Europe 5.5.3 Asia-Pacific 5.5.3.1 China 5.5.3.2 Japan 5.5.3.3 India 5.5.3.4 Rest of Asia-Pacific 5.5.4 Latin America 5.5.4.1 Mexico 5.5.4.2 Brazil 5.5.4.3 Argentina 5.5.4.4 Rest of Latin America 5.5.5 Middle East & Africa 5.5.5.1 Saudi Arabia 5.5.5.2 United Arab Emirates 5.5.5.3 Rest of Middle East & Africa 6. Competitive Intelligence – Company Profiles 6.1 Cisco Systems, Inc. 6.2 DXC Technology 6.3 Epicor Software Corporation 6.4 Fujitsu Limited 6.5 Infor, Inc. 6.6 International Business Machines Corporation 6.7 JDA Software Group, Inc. 6.8 Microsoft Corporation 6.9 Oracle Corporation 6.10 Rapidscale 6.11 Retailcloud 6.12 SAP SE 6.13 Syntel, Inc. *List not Exhaustive 7. Investment Analysis 8. Future of the Market

Cisco Systems, Inc., DXC Technology, Epicor Software Corporation, Fujitsu Limited, Infor, Inc., International Business Machines Corporation, JDA Software Group, Inc., Microsoft Corporation, Oracle Corporation, Rapidscale, Retailcloud, SAP SE, Syntel, Inc.