Chapter 1 Industry Overview 1.1 Definition 1.2 Brief Introduction by Major Component 1.2.1 Software 1.2.2 Services 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 Brief Introduction by Major Deployment Model 1.3.1 On-Premises 1.3.2 On-Demand 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.4 Brief Introduction by Major Regions 1.4.1 United States 1.4.2 Europe 1.4.3 China 1.4.4 Japan 1.4.5 India 1.5 Brief Introduction by Major Organization Size 1.5.1 Large Enterprises 1.5.2 Small and Medium-sized Enterprises 1.5.3 1.5.4 1.5.5 1.5.6 1.5.7 1.5.8 1.5.9 1.6 Brief Introduction by Major Application 1.6.1 Automatic Call Distributor 1.6.2 Log Management 1.6.3 Risk and Compliance Management 1.6.4 Real-time Monitoring and Reporting 1.6.5 Workforce Optimization 1.6.6Customer Experience Management 1.6.7Others applications 1.6.8 1.6.9 1.7 Brief Introduction by Major Industry 1.7.1 Healthcare and Life sciences 1.7.2 Banking, Financial Services, and Insurance 1.7.3 Manufacturing 1.7.4 Retail and Consumer Goods 1.7.5 Telecom and IT 1.7.6Energy and Utilities 1.7.7Government and Defense 1.7.8Travel and hospitality 1.7.9Academia and Research 1.8 Brief Introduction by Major 1.8.1 1.8.2 1.8.3 1.8.4 1.8.5 1.8.6 1.8.7 1.8.8 1.8.9 Chapter 2 Production Market Analysis 2.1 Global Production Market Analysis 2.1.1 2012-2017 Global Capacity, Production, Capacity Utilization Rate, Ex-Factory Price, Revenue, Cost, Gross and Gross Margin Analysis 2.1.2 2012-2017 Major Manufacturers Performance and Market Share 2.2 Regional Production Market Analysis 2.2.1 2012-2017 Regional Market Performance and Market Share 2.2.2 United States Market 2.2.3 Europe Market 2.2.4 China Market 2.2.5 Japan Market 2.2.6 India Market 2.2.7 Market Chapter 3 Sales Market Analysis 3.1 Global Sales Market Analysis 3.1.1 2012-2017 Global Sales Volume, Sales Price and Sales Revenue Analysis 3.1.2 2012-2017 Major Manufacturers Performance and Market Share 3.2 Regional Sales Market Analysis 3.2.1 2012-2017 Regional Market Performance and Market Share 3.2.2 United States Market 3.2.3 Europe Market 3.2.4 China Market 3.2.5 Japan Market 3.2.6 India Market 3.2.7 Market Chapter 4 Consumption Market Analysis 4.1 Global Consumption Market Analysis 4.1.1 2012-2017 Global Consumption Volume Analysis 4.2 Regional Consumption Market Analysis 4.2.1 2012-2017 Regional Market Performance and Market Share 4.2.2 United States Market 4.2.3 Europe Market 4.2.4 China Market 4.2.5 Japan Market 4.2.6 India Market 4.2.7 Market Chapter 5 Production, Sales and Consumption Market Comparison Analysis 5.1 Global Production, Sales and Consumption Market Comparison Analysis 5.2 Regional Production, Sales Volume and Consumption Volume Market Comparison Analysis 5.2.1 United States 5.2.2 Europe 5.2.3 China 5.2.4 Japan 5.2.5 India 5.2.6 Chapter 6 Major Manufacturers Production and Sales Market Comparison Analysis 6.1 Global Major Manufacturers Production and Sales Market Comparison Analysis 6.1.1 2012-2017 Global Major Manufacturers Production and Sales Market Comparison 6.2 Regional Major Manufacturers Production and Sales Market Comparison Analysis 6.2.1 United States 6.2.2 Europe 6.2.3 China 6.2.4 Japan 6.2.5 India 6.2.6 Chapter 7 Major Component Analysis 7.1 2012-2017 Major Component Market Share 7.2 Software 7.3 Services 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Chapter 8 Major Deployment ModelAnalysis 8.1 2012-2017 Major Deployment Model Market Share 8.2 On-Premises 8.2.1 2012-2017 Sales Analysis 8.3 On-Demand 8.3.1 2012-2017 Sales Analysis 8.4 8.4.1 2012-2017 Sales Analysis 8.5 8.5.1 2012-2017 Sales Analysis 8.6 8.6.1 2012-2017 Sales Analysis 8.7 8.7.1 2012-2017 Sales Analysis 8.8 8.8.1 2012-2017 Sales Analysis 8.9 8.9.1 2012-2017 Sales Analysis 8.10 8.11.1 2012-2017 Sales Analysis Chapter 9 Industry Chain Analysis 9.1 Up Stream Industries Analysis 9.1.1 Raw Material and Suppliers 9.1.2 Equipment and Suppliers 9.2 Manufacturing Analysis 9.2.1 Manufacturing Process 9.2.2 Manufacturing Cost Structure 9.2.3 Manufacturing Plants Distribution Analysis 9.3 Industry Chain Structure Analysis Chapter 10 Global and Regional Market Forecast 10.1 Production Market Forecast 10.1.1 Global Market Forecast 10.1.2 Major Region Forecast 10.2 Sales Market Forecast 10.2.1 Global Market Forecast 10.2.2 Major Classification Forecast 10.3 Consumption Market Forecast 10.3.1 Global Market Forecast 10.3.2 Major Region Forecast 10.3.3 Major Application Forecast Chapter 11 Major Manufacturers Analysis 11.1 Cisco Systems, Inc.  11.1.1 Company Introduction 11.1.2 Product Specification and Major Types Analysis 11.1.3 2012-2017 Production Market Performance 11.1.4 2012-2017 Sales Market Performance 11.1.5 Contact Information 11.2 Genpact Limited  11.2.1 Company Introduction 11.2.2 Product Specification and Major Types Analysis 11.2.3 2012-2017 Production Market Performance 11.2.4 2012-2017 Sales Market Performance 11.2.5 Contact Information 11.3 Verint Systems Inc.  11.3.1 Company Introduction 11.3.2 Product Specification and Major Types Analysis 11.3.3 2012-2017 Production Market Performance 11.3.4 2012-2017 Sales Market Performance 11.3.5 Contact Information 11.4 8x8, Inc.  11.4.1 Company Introduction 11.4.2 Product Specification and Major Types Analysis 11.4.3 2012-2017 Production Market Performance 11.4.4 2012-2017 Sales Market Performance 11.4.5 Contact Information 11.5 Genesys  11.5.1 Company Introduction 11.5.2 Product Specification and Major Types Analysis 11.5.3 2012-2017 Production Market Performance 11.5.4 2012-2017 Sales Market Performance 11.5.5 Contact Information 11.6 Oracle Corporation  11.6.1 Company Introduction 11.6.2 Product Specification and Major Types Analysis 11.6.3 2012-2017 Production Market Performance 11.6.4 2012-2017 Sales Market Performance 11.6.5 Contact Information 11.7 Mitel Networks Corporation  11.7.1 Company Introduction 11.7.2 Product Specification and Major Types Analysis 11.7.3 2012-2017 Production Market Performance 11.7.4 2012-2017 Sales Market Performance 11.7.5 Contact Information 11.8 SAP SE  11.8.1 Company Introduction 11.8.2 Product Specification and Major Types Analysis 11.8.3 2012-2017 Production Market Performance 11.8.4 2012-2017 Sales Market Performance 11.8.5 Contact Information 11.9 Nice Ltd.  11.9.1 Company Introduction 11.9.2 Product Specification and Major Types Analysis 11.9.3 2012-2017 Production Market Performance 11.9.4 2012-2017 Sales Market Performance 11.9.5 Contact Information 11.10 Enghouse Interactive  11.10.1 Company Introduction 11.10.2 Product Specification and Major Types Analysis 11.10.3 2012-2017 Production Market Performance 11.10.4 2012-2017 Sales Market Performance 11.10.5 Contact Information 11.11 Five9, Inc.  11.11.1 Company Introduction 11.11.2 Product Specification and Major Types Analysis 11.11.3 2012-2017 Production Market Performance 11.11.4 2012-2017 Sales Market Performance 11.11.5 Contact Information 11.12 Callminer  11.12.1 Company Introduction 11.12.2 Product Specification and Major Types Analysis 11.12.3 2012-2017 Production Market Performance 11.12.4 2012-2017 Sales Market Performance 11.12.5 Contact Information 11.13 Servion Global Solutions 11.13.1 Company Introduction 11.13.2 Product Specification and Major Types Analysis 11.13.3 2012-2017 Production Market Performance 11.13.4 2012-2017 Sales Market Performance 11.13.5 Contact Information 11.14 11.14.1 Company Introduction 11.14.2 Product Specification and Major Types Analysis 11.14.3 2012-2017 Production Market Performance 11.14.4 2012-2017 Sales Market Performance 11.14.5 Contact Information 11.15 11.15.1 Company Introduction 11.15.2 Product Specification and Major Types Analysis 11.15.3 2012-2017 Production Market Performance 11.15.4 2012-2017 Sales Market Performance 11.15.5 Contact Information 11.16 11.16.1 Company Introduction 11.16.2 Product Specification and Major Types Analysis 11.16.3 2012-2017 Production Market Performance 11.16.4 2012-2017 Sales Market Performance 11.16.5 Contact Information 11.17 11.17.1 Company Introduction 11.17.2 Product Specification and Major Types Analysis 11.17.3 2012-2017 Production Market Performance 11.17.4 2012-2017 Sales Market Performance 11.17.5 Contact Information 11.18 11.18.1 Company Introduction 11.18.2 Product Specification and Major Types Analysis 11.18.3 2012-2017 Production Market Performance 11.18.4 2012-2017 Sales Market Performance 11.18.5 Contact Information 11.19 11.19.1 Company Introduction 11.19.2 Product Specification and Major Types Analysis 11.19.3 2012-2017 Production Market Performance 11.19.4 2012-2017 Sales Market Performance 11.19.5 Contact Information 11.20 11.20.1 Company Introduction 11.20.2 Product Specification and Major Types Analysis 11.20.3 2012-2017 Production Market Performance 11.20.4 2012-2017 Sales Market Performance 11.20.5 Contact Information 11.21 11.21.1 Company Introduction 11.21.2 Product Specification and Major Types Analysis 11.21.3 2012-2017 Production Market Performance 11.21.4 2012-2017 Sales Market Performance 11.21.5 Contact Information 11.22 11.22.1 Company Introduction 11.22.2 Product Specification and Major Types Analysis 11.22.3 2012-2017 Production Market Performance 11.22.4 2012-2017 Sales Market Performance 11.22.5 Contact Information 11.23 11.23.1 Company Introduction 11.23.2 Product Specification and Major Types Analysis 11.23.3 2012-2017 Production Market Performance 11.23.4 2012-2017 Sales Market Performance 11.23.5 Contact Information 11.24 11.24.1 Company Introduction 11.24.2 Product Specification and Major Types Analysis 11.24.3 2012-2017 Production Market Performance 11.24.4 2012-2017 Sales Market Performance 11.24.5 Contact Information 11.25 11.25.1 Company Introduction 11.25.2 Product Specification and Major Types Analysis 11.25.3 2012-2017 Production Market Performance 11.25.4 2012-2017 Sales Market Performance 11.25.5 Contact Information 11.26 11.26.1 Company Introduction 11.26.2 Product Specification and Major Types Analysis 11.26.3 2012-2017 Production Market Performance 11.26.4 2012-2017 Sales Market Performance 11.26.5 Contact Information 11.27 11.27.1 Company Introduction 11.27.2 Product Specification and Major Types Analysis 11.27.3 2012-2017 Production Market Performance 11.27.4 2012-2017 Sales Market Performance 11.27.5 Contact Information 11.28 11.28.1 Company Introduction 11.28.2 Product Specification and Major Types Analysis 11.28.3 2012-2017 Production Market Performance 11.28.4 2012-2017 Sales Market Performance 11.28.5 Contact Information 11.29 11.29.1 Company Introduction 11.29.2 Product Specification and Major Types Analysis 11.29.3 2012-2017 Production Market Performance 11.29.4 2012-2017 Sales Market Performance 11.29.5 Contact Information 11.30 11.30.1 Company Introduction 11.30.2 Product Specification and Major Types Analysis 11.30.3 2012-2017 Production Market Performance 11.30.4 2012-2017 Sales Market Performance 11.30.5 Contact Information 11.31 11.31.1 Company Introduction 11.31.2 Product Specification and Major Types Analysis 11.31.3 2012-2017 Production Market Performance 11.31.4 2012-2017 Sales Market Performance 11.31.5 Contact Information 11.32 11.32.1 Company Introduction 11.32.2 Product Specification and Major Types Analysis 11.32.3 2012-2017 Production Market Performance 11.32.4 2012-2017 Sales Market Performance 11.32.5 Contact Information 11.33 11.33.1 Company Introduction 11.33.2 Product Specification and Major Types Analysis 11.33.3 2012-2017 Production Market Performance 11.33.4 2012-2017 Sales Market Performance 11.33.5 Contact Information 11.34 11.34.1 Company Introduction 11.34.2 Product Specification and Major Types Analysis 11.34.3 2012-2017 Production Market Performance 11.34.4 2012-2017 Sales Market Performance 11.34.5 Contact Information 11.35 11.35.1 Company Introduction 11.35.2 Product Specification and Major Types Analysis 11.35.3 2012-2017 Production Market Performance 11.35.4 2012-2017 Sales Market Performance 11.35.5 Contact Information 11.36 11.36.1 Company Introduction 11.36.2 Product Specification and Major Types Analysis 11.36.3 2012-2017 Production Market Performance 11.36.4 2012-2017 Sales Market Performance 11.36.5 Contact Information 11.37 11.37.1 Company Introduction 11.37.2 Product Specification and Major Types Analysis 11.37.3 2012-2017 Production Market Performance 11.37.4 2012-2017 Sales Market Performance 11.37.5 Contact Information 11.38 11.38.1 Company Introduction 11.38.2 Product Specification and Major Types Analysis 11.38.3 2012-2017 Production Market Performance 11.38.4 2012-2017 Sales Market Performance 11.38.5 Contact Information 11.39 11.39.1 Company Introduction 11.39.2 Product Specification and Major Types Analysis 11.39.3 2012-2017 Production Market Performance 11.39.4 2012-2017 Sales Market Performance 11.39.5 Contact Information 11.40 11.40.1 Company Introduction 11.40.2 Product Specification and Major Types Analysis 11.40.3 2012-2017 Production Market Performance 11.40.4 2012-2017 Sales Market Performance 11.40.5 Contact Information Chapter 12 New Project Investment Feasibility Analysis 12.1 New Project SWOT Analysis 12.2 New Project Investment Feasibility Analysis Chapter 13 Conclusions Chapter 14 Appendix Author List Disclosure Section Research Methodology Data Source Interview List Global Disclaimer