Chapter 1 Industry Overview 1.1 Definition 1.2 Brief Introduction by Major Service 1.2.1 Framework 1.2.2 Platform 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 Brief Introduction by Major Deployment Channel  1.3.1 Websites 1.3.2 Contact Center and Customer Service 1.3.3 Social Media 1.3.4 Mobile Applications 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.4 Brief Introduction by Major Regions 1.4.1 United States 1.4.2 Europe 1.4.3 China 1.4.4 Japan 1.4.5 India 1.5 Brief Introduction by Major Mode 1.5.1 Text and Rich Media 1.5.2 Audio 1.5.3 Video 1.5.4 1.5.5 1.5.6 1.5.7 1.5.8 1.5.9 1.6 Brief Introduction by Major End-User Vertical 1.6.1 Banking, Financial Services, and Insurance (BFSI) 1.6.2 Retail and eCommerce 1.6.3 Healthcare 1.6.4 Media and Entertainment 1.6.5 Telecom 1.6.6Government 1.6.7Education 1.6.8Travel and Hospitality 1.6.9Real Estate 1.7 Brief Introduction by Major 1.7.1 1.7.2 1.7.3 1.7.4 1.7.5 1.7.6 1.7.7 1.7.8 1.7.9 1.8 Brief Introduction by Major 1.8.1 1.8.2 1.8.3 1.8.4 1.8.5 1.8.6 1.8.7 1.8.8 1.8.9 Chapter 2 Production Market Analysis 2.1 Global Production Market Analysis 2.1.1 2012-2017 Global Capacity, Production, Capacity Utilization Rate, Ex-Factory Price, Revenue, Cost, Gross and Gross Margin Analysis 2.1.2 2012-2017 Major Manufacturers Performance and Market Share 2.2 Regional Production Market Analysis 2.2.1 2012-2017 Regional Market Performance and Market Share 2.2.2 United States Market 2.2.3 Europe Market 2.2.4 China Market 2.2.5 Japan Market 2.2.6 India Market 2.2.7 Market Chapter 3 Sales Market Analysis 3.1 Global Sales Market Analysis 3.1.1 2012-2017 Global Sales Volume, Sales Price and Sales Revenue Analysis 3.1.2 2012-2017 Major Manufacturers Performance and Market Share 3.2 Regional Sales Market Analysis 3.2.1 2012-2017 Regional Market Performance and Market Share 3.2.2 United States Market 3.2.3 Europe Market 3.2.4 China Market 3.2.5 Japan Market 3.2.6 India Market 3.2.7 Market Chapter 4 Consumption Market Analysis 4.1 Global Consumption Market Analysis 4.1.1 2012-2017 Global Consumption Volume Analysis 4.2 Regional Consumption Market Analysis 4.2.1 2012-2017 Regional Market Performance and Market Share 4.2.2 United States Market 4.2.3 Europe Market 4.2.4 China Market 4.2.5 Japan Market 4.2.6 India Market 4.2.7 Market Chapter 5 Production, Sales and Consumption Market Comparison Analysis 5.1 Global Production, Sales and Consumption Market Comparison Analysis 5.2 Regional Production, Sales Volume and Consumption Volume Market Comparison Analysis 5.2.1 United States 5.2.2 Europe 5.2.3 China 5.2.4 Japan 5.2.5 India 5.2.6 Chapter 6 Major Manufacturers Production and Sales Market Comparison Analysis 6.1 Global Major Manufacturers Production and Sales Market Comparison Analysis 6.1.1 2012-2017 Global Major Manufacturers Production and Sales Market Comparison 6.2 Regional Major Manufacturers Production and Sales Market Comparison Analysis 6.2.1 United States 6.2.2 Europe 6.2.3 China 6.2.4 Japan 6.2.5 India 6.2.6 Chapter 7 Major Service Analysis 7.1 2012-2017 Major Service Market Share 7.2 Framework 7.3 Platform 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Chapter 8 Major Deployment Channel Analysis 8.1 2012-2017 Major Deployment Channel  Market Share 8.2 Websites 8.2.1 2012-2017 Sales Analysis 8.3 Contact Center and Customer Service 8.3.1 2012-2017 Sales Analysis 8.4 Social Media 8.4.1 2012-2017 Sales Analysis 8.5 Mobile Applications 8.5.1 2012-2017 Sales Analysis 8.6 8.6.1 2012-2017 Sales Analysis 8.7 8.7.1 2012-2017 Sales Analysis 8.8 8.8.1 2012-2017 Sales Analysis 8.9 8.9.1 2012-2017 Sales Analysis 8.10 8.11.1 2012-2017 Sales Analysis Chapter 9 Industry Chain Analysis 9.1 Up Stream Industries Analysis 9.1.1 Raw Material and Suppliers 9.1.2 Equipment and Suppliers 9.2 Manufacturing Analysis 9.2.1 Manufacturing Process 9.2.2 Manufacturing Cost Structure 9.2.3 Manufacturing Plants Distribution Analysis 9.3 Industry Chain Structure Analysis Chapter 10 Global and Regional Market Forecast 10.1 Production Market Forecast 10.1.1 Global Market Forecast 10.1.2 Major Region Forecast 10.2 Sales Market Forecast 10.2.1 Global Market Forecast 10.2.2 Major Classification Forecast 10.3 Consumption Market Forecast 10.3.1 Global Market Forecast 10.3.2 Major Region Forecast 10.3.3 Major Application Forecast Chapter 11 Major Manufacturers Analysis 11.1 Microsoft  11.1.1 Company Introduction 11.1.2 Product Specification and Major Types Analysis 11.1.3 2012-2017 Production Market Performance 11.1.4 2012-2017 Sales Market Performance 11.1.5 Contact Information 11.2 IBM  11.2.1 Company Introduction 11.2.2 Product Specification and Major Types Analysis 11.2.3 2012-2017 Production Market Performance 11.2.4 2012-2017 Sales Market Performance 11.2.5 Contact Information 11.3 Facebook  11.3.1 Company Introduction 11.3.2 Product Specification and Major Types Analysis 11.3.3 2012-2017 Production Market Performance 11.3.4 2012-2017 Sales Market Performance 11.3.5 Contact Information 11.4 Google  11.4.1 Company Introduction 11.4.2 Product Specification and Major Types Analysis 11.4.3 2012-2017 Production Market Performance 11.4.4 2012-2017 Sales Market Performance 11.4.5 Contact Information 11.5 Amazon Web Services  11.5.1 Company Introduction 11.5.2 Product Specification and Major Types Analysis 11.5.3 2012-2017 Production Market Performance 11.5.4 2012-2017 Sales Market Performance 11.5.5 Contact Information 11.6 Nuance Communications  11.6.1 Company Introduction 11.6.2 Product Specification and Major Types Analysis 11.6.3 2012-2017 Production Market Performance 11.6.4 2012-2017 Sales Market Performance 11.6.5 Contact Information 11.7 Aspect Software  11.7.1 Company Introduction 11.7.2 Product Specification and Major Types Analysis 11.7.3 2012-2017 Production Market Performance 11.7.4 2012-2017 Sales Market Performance 11.7.5 Contact Information 11.8 Inbenta Technologies  11.8.1 Company Introduction 11.8.2 Product Specification and Major Types Analysis 11.8.3 2012-2017 Production Market Performance 11.8.4 2012-2017 Sales Market Performance 11.8.5 Contact Information 11.9 Creative Virtual  11.9.1 Company Introduction 11.9.2 Product Specification and Major Types Analysis 11.9.3 2012-2017 Production Market Performance 11.9.4 2012-2017 Sales Market Performance 11.9.5 Contact Information 11.10 24/7 Customer  11.10.1 Company Introduction 11.10.2 Product Specification and Major Types Analysis 11.10.3 2012-2017 Production Market Performance 11.10.4 2012-2017 Sales Market Performance 11.10.5 Contact Information 11.11 Cognicor Technologies  11.11.1 Company Introduction 11.11.2 Product Specification and Major Types Analysis 11.11.3 2012-2017 Production Market Performance 11.11.4 2012-2017 Sales Market Performance 11.11.5 Contact Information 11.12 Astute Solutions 11.12.1 Company Introduction 11.12.2 Product Specification and Major Types Analysis 11.12.3 2012-2017 Production Market Performance 11.12.4 2012-2017 Sales Market Performance 11.12.5 Contact Information 11.13 11.13.1 Company Introduction 11.13.2 Product Specification and Major Types Analysis 11.13.3 2012-2017 Production Market Performance 11.13.4 2012-2017 Sales Market Performance 11.13.5 Contact Information 11.14 11.14.1 Company Introduction 11.14.2 Product Specification and Major Types Analysis 11.14.3 2012-2017 Production Market Performance 11.14.4 2012-2017 Sales Market Performance 11.14.5 Contact Information 11.15 11.15.1 Company Introduction 11.15.2 Product Specification and Major Types Analysis 11.15.3 2012-2017 Production Market Performance 11.15.4 2012-2017 Sales Market Performance 11.15.5 Contact Information 11.16 11.16.1 Company Introduction 11.16.2 Product Specification and Major Types Analysis 11.16.3 2012-2017 Production Market Performance 11.16.4 2012-2017 Sales Market Performance 11.16.5 Contact Information 11.17 11.17.1 Company Introduction 11.17.2 Product Specification and Major Types Analysis 11.17.3 2012-2017 Production Market Performance 11.17.4 2012-2017 Sales Market Performance 11.17.5 Contact Information 11.18 11.18.1 Company Introduction 11.18.2 Product Specification and Major Types Analysis 11.18.3 2012-2017 Production Market Performance 11.18.4 2012-2017 Sales Market Performance 11.18.5 Contact Information 11.19 11.19.1 Company Introduction 11.19.2 Product Specification and Major Types Analysis 11.19.3 2012-2017 Production Market Performance 11.19.4 2012-2017 Sales Market Performance 11.19.5 Contact Information 11.20 11.20.1 Company Introduction 11.20.2 Product Specification and Major Types Analysis 11.20.3 2012-2017 Production Market Performance 11.20.4 2012-2017 Sales Market Performance 11.20.5 Contact Information 11.21 11.21.1 Company Introduction 11.21.2 Product Specification and Major Types Analysis 11.21.3 2012-2017 Production Market Performance 11.21.4 2012-2017 Sales Market Performance 11.21.5 Contact Information 11.22 11.22.1 Company Introduction 11.22.2 Product Specification and Major Types Analysis 11.22.3 2012-2017 Production Market Performance 11.22.4 2012-2017 Sales Market Performance 11.22.5 Contact Information 11.23 11.23.1 Company Introduction 11.23.2 Product Specification and Major Types Analysis 11.23.3 2012-2017 Production Market Performance 11.23.4 2012-2017 Sales Market Performance 11.23.5 Contact Information 11.24 11.24.1 Company Introduction 11.24.2 Product Specification and Major Types Analysis 11.24.3 2012-2017 Production Market Performance 11.24.4 2012-2017 Sales Market Performance 11.24.5 Contact Information 11.25 11.25.1 Company Introduction 11.25.2 Product Specification and Major Types Analysis 11.25.3 2012-2017 Production Market Performance 11.25.4 2012-2017 Sales Market Performance 11.25.5 Contact Information 11.26 11.26.1 Company Introduction 11.26.2 Product Specification and Major Types Analysis 11.26.3 2012-2017 Production Market Performance 11.26.4 2012-2017 Sales Market Performance 11.26.5 Contact Information 11.27 11.27.1 Company Introduction 11.27.2 Product Specification and Major Types Analysis 11.27.3 2012-2017 Production Market Performance 11.27.4 2012-2017 Sales Market Performance 11.27.5 Contact Information 11.28 11.28.1 Company Introduction 11.28.2 Product Specification and Major Types Analysis 11.28.3 2012-2017 Production Market Performance 11.28.4 2012-2017 Sales Market Performance 11.28.5 Contact Information 11.29 11.29.1 Company Introduction 11.29.2 Product Specification and Major Types Analysis 11.29.3 2012-2017 Production Market Performance 11.29.4 2012-2017 Sales Market Performance 11.29.5 Contact Information 11.30 11.30.1 Company Introduction 11.30.2 Product Specification and Major Types Analysis 11.30.3 2012-2017 Production Market Performance 11.30.4 2012-2017 Sales Market Performance 11.30.5 Contact Information 11.31 11.31.1 Company Introduction 11.31.2 Product Specification and Major Types Analysis 11.31.3 2012-2017 Production Market Performance 11.31.4 2012-2017 Sales Market Performance 11.31.5 Contact Information 11.32 11.32.1 Company Introduction 11.32.2 Product Specification and Major Types Analysis 11.32.3 2012-2017 Production Market Performance 11.32.4 2012-2017 Sales Market Performance 11.32.5 Contact Information 11.33 11.33.1 Company Introduction 11.33.2 Product Specification and Major Types Analysis 11.33.3 2012-2017 Production Market Performance 11.33.4 2012-2017 Sales Market Performance 11.33.5 Contact Information 11.34 11.34.1 Company Introduction 11.34.2 Product Specification and Major Types Analysis 11.34.3 2012-2017 Production Market Performance 11.34.4 2012-2017 Sales Market Performance 11.34.5 Contact Information 11.35 11.35.1 Company Introduction 11.35.2 Product Specification and Major Types Analysis 11.35.3 2012-2017 Production Market Performance 11.35.4 2012-2017 Sales Market Performance 11.35.5 Contact Information 11.36 11.36.1 Company Introduction 11.36.2 Product Specification and Major Types Analysis 11.36.3 2012-2017 Production Market Performance 11.36.4 2012-2017 Sales Market Performance 11.36.5 Contact Information 11.37 11.37.1 Company Introduction 11.37.2 Product Specification and Major Types Analysis 11.37.3 2012-2017 Production Market Performance 11.37.4 2012-2017 Sales Market Performance 11.37.5 Contact Information 11.38 11.38.1 Company Introduction 11.38.2 Product Specification and Major Types Analysis 11.38.3 2012-2017 Production Market Performance 11.38.4 2012-2017 Sales Market Performance 11.38.5 Contact Information 11.39 11.39.1 Company Introduction 11.39.2 Product Specification and Major Types Analysis 11.39.3 2012-2017 Production Market Performance 11.39.4 2012-2017 Sales Market Performance 11.39.5 Contact Information 11.40 11.40.1 Company Introduction 11.40.2 Product Specification and Major Types Analysis 11.40.3 2012-2017 Production Market Performance 11.40.4 2012-2017 Sales Market Performance 11.40.5 Contact Information Chapter 12 New Project Investment Feasibility Analysis 12.1 New Project SWOT Analysis 12.2 New Project Investment Feasibility Analysis Chapter 13 Conclusions Chapter 14 Appendix Author List Disclosure Section Research Methodology Data Source Interview List Global Disclaimer