Chapter 1 Industry Overview 1.1 Definition 1.2 Brief Introduction by Major Component 1.2.1 Tools 1.2.2 Services 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 Brief Introduction by Major Application 1.3.1 Customer experience management 1.3.2 Workforce management 1.3.3 Operations management 1.3.4 Sales and marketing optimization 1.3.5 Risk and compliance management 1.3.6Others (business process and product management, and network efficiency management) 1.3.7 1.3.8 1.3.9 1.4 Brief Introduction by Major Regions 1.4.1 United States 1.4.2 Europe 1.4.3 China 1.4.4 Japan 1.4.5 India 1.5 Brief Introduction by Major Insight Type 1.5.1 Predictive insights 1.5.2 Prescriptive insights 1.5.3 Descriptive insights 1.5.4 1.5.5 1.5.6 1.5.7 1.5.8 1.5.9 1.6 Brief Introduction by Major Deployment Type 1.6.1 On-premises 1.6.2 Cloud 1.6.3 1.6.4 1.6.5 1.6.6 1.6.7 1.6.8 1.6.9 1.7 Brief Introduction by Major Organization Size 1.7.1 SMEs 1.7.2 Large enterprises 1.7.3 1.7.4 1.7.5 1.7.6 1.7.7 1.7.8 1.7.9 1.8 Brief Introduction by Major Industry Vertical 1.8.1 Banking, Financial Services, and Insurance (BFSI) 1.8.2 Retail and eCommerce 1.8.3 Manufacturing 1.8.4 Government 1.8.5 Healthcare 1.8.6Energy and utilities 1.8.7IT and telecom 1.8.8Media and entertainment 1.8.9Others (education, transportation and logistics, and travel and hospitality) Chapter 2 Production Market Analysis 2.1 Global Production Market Analysis 2.1.1 2012-2017 Global Capacity, Production, Capacity Utilization Rate, Ex-Factory Price, Revenue, Cost, Gross and Gross Margin Analysis 2.1.2 2012-2017 Major Manufacturers Performance and Market Share 2.2 Regional Production Market Analysis 2.2.1 2012-2017 Regional Market Performance and Market Share 2.2.2 United States Market 2.2.3 Europe Market 2.2.4 China Market 2.2.5 Japan Market 2.2.6 India Market 2.2.7 Market Chapter 3 Sales Market Analysis 3.1 Global Sales Market Analysis 3.1.1 2012-2017 Global Sales Volume, Sales Price and Sales Revenue Analysis 3.1.2 2012-2017 Major Manufacturers Performance and Market Share 3.2 Regional Sales Market Analysis 3.2.1 2012-2017 Regional Market Performance and Market Share 3.2.2 United States Market 3.2.3 Europe Market 3.2.4 China Market 3.2.5 Japan Market 3.2.6 India Market 3.2.7 Market Chapter 4 Consumption Market Analysis 4.1 Global Consumption Market Analysis 4.1.1 2012-2017 Global Consumption Volume Analysis 4.2 Regional Consumption Market Analysis 4.2.1 2012-2017 Regional Market Performance and Market Share 4.2.2 United States Market 4.2.3 Europe Market 4.2.4 China Market 4.2.5 Japan Market 4.2.6 India Market 4.2.7 Market Chapter 5 Production, Sales and Consumption Market Comparison Analysis 5.1 Global Production, Sales and Consumption Market Comparison Analysis 5.2 Regional Production, Sales Volume and Consumption Volume Market Comparison Analysis 5.2.1 United States 5.2.2 Europe 5.2.3 China 5.2.4 Japan 5.2.5 India 5.2.6 Chapter 6 Major Manufacturers Production and Sales Market Comparison Analysis 6.1 Global Major Manufacturers Production and Sales Market Comparison Analysis 6.1.1 2012-2017 Global Major Manufacturers Production and Sales Market Comparison 6.2 Regional Major Manufacturers Production and Sales Market Comparison Analysis 6.2.1 United States 6.2.2 Europe 6.2.3 China 6.2.4 Japan 6.2.5 India 6.2.6 Chapter 7 Major Component Analysis 7.1 2012-2017 Major Component Market Share 7.2 Tools 7.3 Services 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Chapter 8 Major ApplicationAnalysis 8.1 2012-2017 Major Application Market Share 8.2 Customer experience management 8.2.1 2012-2017 Sales Analysis 8.3 Workforce management 8.3.1 2012-2017 Sales Analysis 8.4 Operations management 8.4.1 2012-2017 Sales Analysis 8.5 Sales and marketing optimization 8.5.1 2012-2017 Sales Analysis 8.6 Risk and compliance management 8.6.1 2012-2017 Sales Analysis 8.7Others (business process and product management, and network efficiency management) 8.7.1 2012-2017 Sales Analysis 8.8 8.8.1 2012-2017 Sales Analysis 8.9 8.9.1 2012-2017 Sales Analysis 8.10 8.11.1 2012-2017 Sales Analysis Chapter 9 Industry Chain Analysis 9.1 Up Stream Industries Analysis 9.1.1 Raw Material and Suppliers 9.1.2 Equipment and Suppliers 9.2 Manufacturing Analysis 9.2.1 Manufacturing Process 9.2.2 Manufacturing Cost Structure 9.2.3 Manufacturing Plants Distribution Analysis 9.3 Industry Chain Structure Analysis Chapter 10 Global and Regional Market Forecast 10.1 Production Market Forecast 10.1.1 Global Market Forecast 10.1.2 Major Region Forecast 10.2 Sales Market Forecast 10.2.1 Global Market Forecast 10.2.2 Major Classification Forecast 10.3 Consumption Market Forecast 10.3.1 Global Market Forecast 10.3.2 Major Region Forecast 10.3.3 Major Application Forecast Chapter 11 Major Manufacturers Analysis 11.1 IBM  11.1.1 Company Introduction 11.1.2 Product Specification and Major Types Analysis 11.1.3 2012-2017 Production Market Performance 11.1.4 2012-2017 Sales Market Performance 11.1.5 Contact Information 11.2 Microsoft  11.2.1 Company Introduction 11.2.2 Product Specification and Major Types Analysis 11.2.3 2012-2017 Production Market Performance 11.2.4 2012-2017 Sales Market Performance 11.2.5 Contact Information 11.3 Oracle  11.3.1 Company Introduction 11.3.2 Product Specification and Major Types Analysis 11.3.3 2012-2017 Production Market Performance 11.3.4 2012-2017 Sales Market Performance 11.3.5 Contact Information 11.4 Attivio  11.4.1 Company Introduction 11.4.2 Product Specification and Major Types Analysis 11.4.3 2012-2017 Production Market Performance 11.4.4 2012-2017 Sales Market Performance 11.4.5 Contact Information 11.5 Sinequa  11.5.1 Company Introduction 11.5.2 Product Specification and Major Types Analysis 11.5.3 2012-2017 Production Market Performance 11.5.4 2012-2017 Sales Market Performance 11.5.5 Contact Information 11.6 Coveo  11.6.1 Company Introduction 11.6.2 Product Specification and Major Types Analysis 11.6.3 2012-2017 Production Market Performance 11.6.4 2012-2017 Sales Market Performance 11.6.5 Contact Information 11.7 Celonis  11.7.1 Company Introduction 11.7.2 Product Specification and Major Types Analysis 11.7.3 2012-2017 Production Market Performance 11.7.4 2012-2017 Sales Market Performance 11.7.5 Contact Information 11.8 Funnelback  11.8.1 Company Introduction 11.8.2 Product Specification and Major Types Analysis 11.8.3 2012-2017 Production Market Performance 11.8.4 2012-2017 Sales Market Performance 11.8.5 Contact Information 11.9 Intrafind  11.9.1 Company Introduction 11.9.2 Product Specification and Major Types Analysis 11.9.3 2012-2017 Production Market Performance 11.9.4 2012-2017 Sales Market Performance 11.9.5 Contact Information 11.10 Lucidworks  11.10.1 Company Introduction 11.10.2 Product Specification and Major Types Analysis 11.10.3 2012-2017 Production Market Performance 11.10.4 2012-2017 Sales Market Performance 11.10.5 Contact Information 11.11 Insight Engines  11.11.1 Company Introduction 11.11.2 Product Specification and Major Types Analysis 11.11.3 2012-2017 Production Market Performance 11.11.4 2012-2017 Sales Market Performance 11.11.5 Contact Information 11.12 Mindbreeze  11.12.1 Company Introduction 11.12.2 Product Specification and Major Types Analysis 11.12.3 2012-2017 Production Market Performance 11.12.4 2012-2017 Sales Market Performance 11.12.5 Contact Information 11.13 Squirro  11.13.1 Company Introduction 11.13.2 Product Specification and Major Types Analysis 11.13.3 2012-2017 Production Market Performance 11.13.4 2012-2017 Sales Market Performance 11.13.5 Contact Information 11.14 HPE  11.14.1 Company Introduction 11.14.2 Product Specification and Major Types Analysis 11.14.3 2012-2017 Production Market Performance 11.14.4 2012-2017 Sales Market Performance 11.14.5 Contact Information 11.15 Expert System  11.15.1 Company Introduction 11.15.2 Product Specification and Major Types Analysis 11.15.3 2012-2017 Production Market Performance 11.15.4 2012-2017 Sales Market Performance 11.15.5 Contact Information 11.16 Dassault Systèmes  11.16.1 Company Introduction 11.16.2 Product Specification and Major Types Analysis 11.16.3 2012-2017 Production Market Performance 11.16.4 2012-2017 Sales Market Performance 11.16.5 Contact Information 11.17 Veritone  11.17.1 Company Introduction 11.17.2 Product Specification and Major Types Analysis 11.17.3 2012-2017 Production Market Performance 11.17.4 2012-2017 Sales Market Performance 11.17.5 Contact Information 11.18 Smartlogic  11.18.1 Company Introduction 11.18.2 Product Specification and Major Types Analysis 11.18.3 2012-2017 Production Market Performance 11.18.4 2012-2017 Sales Market Performance 11.18.5 Contact Information 11.19 Ba Insight  11.19.1 Company Introduction 11.19.2 Product Specification and Major Types Analysis 11.19.3 2012-2017 Production Market Performance 11.19.4 2012-2017 Sales Market Performance 11.19.5 Contact Information 11.20 Forwardlane  11.20.1 Company Introduction 11.20.2 Product Specification and Major Types Analysis 11.20.3 2012-2017 Production Market Performance 11.20.4 2012-2017 Sales Market Performance 11.20.5 Contact Information 11.21 Cognitivescale  11.21.1 Company Introduction 11.21.2 Product Specification and Major Types Analysis 11.21.3 2012-2017 Production Market Performance 11.21.4 2012-2017 Sales Market Performance 11.21.5 Contact Information 11.22 Comintelli  11.22.1 Company Introduction 11.22.2 Product Specification and Major Types Analysis 11.22.3 2012-2017 Production Market Performance 11.22.4 2012-2017 Sales Market Performance 11.22.5 Contact Information 11.23 Activeviam  11.23.1 Company Introduction 11.23.2 Product Specification and Major Types Analysis 11.23.3 2012-2017 Production Market Performance 11.23.4 2012-2017 Sales Market Performance 11.23.5 Contact Information 11.24 Lattice Engines  11.24.1 Company Introduction 11.24.2 Product Specification and Major Types Analysis 11.24.3 2012-2017 Production Market Performance 11.24.4 2012-2017 Sales Market Performance 11.24.5 Contact Information 11.25 Prevedere 11.25.1 Company Introduction 11.25.2 Product Specification and Major Types Analysis 11.25.3 2012-2017 Production Market Performance 11.25.4 2012-2017 Sales Market Performance 11.25.5 Contact Information 11.26 11.26.1 Company Introduction 11.26.2 Product Specification and Major Types Analysis 11.26.3 2012-2017 Production Market Performance 11.26.4 2012-2017 Sales Market Performance 11.26.5 Contact Information 11.27 11.27.1 Company Introduction 11.27.2 Product Specification and Major Types Analysis 11.27.3 2012-2017 Production Market Performance 11.27.4 2012-2017 Sales Market Performance 11.27.5 Contact Information 11.28 11.28.1 Company Introduction 11.28.2 Product Specification and Major Types Analysis 11.28.3 2012-2017 Production Market Performance 11.28.4 2012-2017 Sales Market Performance 11.28.5 Contact Information 11.29 11.29.1 Company Introduction 11.29.2 Product Specification and Major Types Analysis 11.29.3 2012-2017 Production Market Performance 11.29.4 2012-2017 Sales Market Performance 11.29.5 Contact Information 11.30 11.30.1 Company Introduction 11.30.2 Product Specification and Major Types Analysis 11.30.3 2012-2017 Production Market Performance 11.30.4 2012-2017 Sales Market Performance 11.30.5 Contact Information 11.31 11.31.1 Company Introduction 11.31.2 Product Specification and Major Types Analysis 11.31.3 2012-2017 Production Market Performance 11.31.4 2012-2017 Sales Market Performance 11.31.5 Contact Information 11.32 11.32.1 Company Introduction 11.32.2 Product Specification and Major Types Analysis 11.32.3 2012-2017 Production Market Performance 11.32.4 2012-2017 Sales Market Performance 11.32.5 Contact Information 11.33 11.33.1 Company Introduction 11.33.2 Product Specification and Major Types Analysis 11.33.3 2012-2017 Production Market Performance 11.33.4 2012-2017 Sales Market Performance 11.33.5 Contact Information 11.34 11.34.1 Company Introduction 11.34.2 Product Specification and Major Types Analysis 11.34.3 2012-2017 Production Market Performance 11.34.4 2012-2017 Sales Market Performance 11.34.5 Contact Information 11.35 11.35.1 Company Introduction 11.35.2 Product Specification and Major Types Analysis 11.35.3 2012-2017 Production Market Performance 11.35.4 2012-2017 Sales Market Performance 11.35.5 Contact Information 11.36 11.36.1 Company Introduction 11.36.2 Product Specification and Major Types Analysis 11.36.3 2012-2017 Production Market Performance 11.36.4 2012-2017 Sales Market Performance 11.36.5 Contact Information 11.37 11.37.1 Company Introduction 11.37.2 Product Specification and Major Types Analysis 11.37.3 2012-2017 Production Market Performance 11.37.4 2012-2017 Sales Market Performance 11.37.5 Contact Information 11.38 11.38.1 Company Introduction 11.38.2 Product Specification and Major Types Analysis 11.38.3 2012-2017 Production Market Performance 11.38.4 2012-2017 Sales Market Performance 11.38.5 Contact Information 11.39 11.39.1 Company Introduction 11.39.2 Product Specification and Major Types Analysis 11.39.3 2012-2017 Production Market Performance 11.39.4 2012-2017 Sales Market Performance 11.39.5 Contact Information 11.40 11.40.1 Company Introduction 11.40.2 Product Specification and Major Types Analysis 11.40.3 2012-2017 Production Market Performance 11.40.4 2012-2017 Sales Market Performance 11.40.5 Contact Information Chapter 12 New Project Investment Feasibility Analysis 12.1 New Project SWOT Analysis 12.2 New Project Investment Feasibility Analysis Chapter 13 Conclusions Chapter 14 Appendix Author List Disclosure Section Research Methodology Data Source Interview List Global Disclaimer