Table of Contents Global Contact Center Analytics Sales Market Report 2018 1 Contact Center Analytics Market Overview 1.1 Product Overview and Scope of Contact Center Analytics 1.2 Classification of Contact Center Analytics by Product Category 1.2.1 Global Contact Center Analytics Market Size (Sales) Comparison by Type (2013-2025) 1.2.2 Global Contact Center Analytics Market Size (Sales) Market Share by Type (Product Category) in 2017 1.2.3 On-Premises 1.2.4 On-Demand 1.3 Global Contact Center Analytics Market by Application/End Users 1.3.1 Global Contact Center Analytics Sales (Volume) and Market Share Comparison by Application (2013-2025) 1.3.1 Automatic Call Distributor 1.3.2 Log Management 1.3.3 Risk and Compliance Management 1.3.4 Real-time Monitoring and Reporting 1.3.5 Workforce Optimization 1.3.6 Customer Experience Management 1.3.7 Others applications 1.4 Global Contact Center Analytics Market by Region 1.4.1 Global Contact Center Analytics Market Size (Value) Comparison by Region (2013-2025) 1.4.2 United States Contact Center Analytics Status and Prospect (2013-2025) 1.4.3 Europe Contact Center Analytics Status and Prospect (2013-2025) 1.4.4 China Contact Center Analytics Status and Prospect (2013-2025) 1.4.5 Japan Contact Center Analytics Status and Prospect (2013-2025) 1.4.6 Southeast Asia Contact Center Analytics Status and Prospect (2013-2025) 1.4.7 India Contact Center Analytics Status and Prospect (2013-2025) 1.5 Global Market Size (Value and Volume) of Contact Center Analytics (2013-2025) 1.5.1 Global Contact Center Analytics Sales and Growth Rate (2013-2025) 1.5.2 Global Contact Center Analytics Revenue and Growth Rate (2013-2025) 2 Global Contact Center Analytics Competition by Players/Suppliers, Type and Application 2.1 Global Contact Center Analytics Market Competition by Players/Suppliers 2.1.1 Global Contact Center Analytics Sales and Market Share of Key Players/Suppliers (2013-2018) 2.1.2 Global Contact Center Analytics Revenue and Share by Players/Suppliers (2013-2018) 2.2 Global Contact Center Analytics (Volume and Value) by Type 2.2.1 Global Contact Center Analytics Sales and Market Share by Type (2013-2018) 2.2.2 Global Contact Center Analytics Revenue and Market Share by Type (2013-2018) 2.3 Global Contact Center Analytics (Volume and Value) by Region 2.3.1 Global Contact Center Analytics Sales and Market Share by Region (2013-2018) 2.3.2 Global Contact Center Analytics Revenue and Market Share by Region (2013-2018) 2.4 Global Contact Center Analytics (Volume) by Application 3 United States Contact Center Analytics (Volume, Value and Sales Price) 3.1 United States Contact Center Analytics Sales and Value (2013-2018) 3.1.1 United States Contact Center Analytics Sales and Growth Rate (2013-2018) 3.1.2 United States Contact Center Analytics Revenue and Growth Rate (2013-2018) 3.1.3 United States Contact Center Analytics Sales Price Trend (2013-2018) 3.2 United States Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 3.3 United States Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 3.4 United States Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 4 Europe Contact Center Analytics (Volume, Value and Sales Price) 4.1 Europe Contact Center Analytics Sales and Value (2013-2018) 4.1.1 Europe Contact Center Analytics Sales and Growth Rate (2013-2018) 4.1.2 Europe Contact Center Analytics Revenue and Growth Rate (2013-2018) 4.1.3 Europe Contact Center Analytics Sales Price Trend (2013-2018) 4.2 Europe Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 4.3 Europe Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 4.4 Europe Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 5 China Contact Center Analytics (Volume, Value and Sales Price) 5.1 China Contact Center Analytics Sales and Value (2013-2018) 5.1.1 China Contact Center Analytics Sales and Growth Rate (2013-2018) 5.1.2 China Contact Center Analytics Revenue and Growth Rate (2013-2018) 5.1.3 China Contact Center Analytics Sales Price Trend (2013-2018) 5.2 China Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 5.3 China Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 5.4 China Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 6 Japan Contact Center Analytics (Volume, Value and Sales Price) 6.1 Japan Contact Center Analytics Sales and Value (2013-2018) 6.1.1 Japan Contact Center Analytics Sales and Growth Rate (2013-2018) 6.1.2 Japan Contact Center Analytics Revenue and Growth Rate (2013-2018) 6.1.3 Japan Contact Center Analytics Sales Price Trend (2013-2018) 6.2 Japan Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 6.3 Japan Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 6.4 Japan Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 7 Southeast Asia Contact Center Analytics (Volume, Value and Sales Price) 7.1 Southeast Asia Contact Center Analytics Sales and Value (2013-2018) 7.1.1 Southeast Asia Contact Center Analytics Sales and Growth Rate (2013-2018) 7.1.2 Southeast Asia Contact Center Analytics Revenue and Growth Rate (2013-2018) 7.1.3 Southeast Asia Contact Center Analytics Sales Price Trend (2013-2018) 7.2 Southeast Asia Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 7.3 Southeast Asia Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 7.4 Southeast Asia Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 8 India Contact Center Analytics (Volume, Value and Sales Price) 8.1 India Contact Center Analytics Sales and Value (2013-2018) 8.1.1 India Contact Center Analytics Sales and Growth Rate (2013-2018) 8.1.2 India Contact Center Analytics Revenue and Growth Rate (2013-2018) 8.1.3 India Contact Center Analytics Sales Price Trend (2013-2018) 8.2 India Contact Center Analytics Sales Volume and Market Share by Players (2013-2018) 8.3 India Contact Center Analytics Sales Volume and Market Share by Type (2013-2018) 8.4 India Contact Center Analytics Sales Volume and Market Share by Application (2013-2018) 9 Global Contact Center Analytics Players/Suppliers Profiles and Sales Data 9.1 Cisco Systems, Inc. 9.1.1 Company Basic Information, Manufacturing Base and Competitors 9.1.2 Contact Center Analytics Product Category, Application and Specification 9.1.2.1 Product A 9.1.2.2 Product B 9.1.3 Cisco Systems, Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.1.4 Main Business/Business Overview 9.2 Genpact Limited 9.2.1 Company Basic Information, Manufacturing Base and Competitors 9.2.2 Contact Center Analytics Product Category, Application and Specification 9.2.2.1 Product A 9.2.2.2 Product B 9.2.3 Genpact Limited Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.2.4 Main Business/Business Overview 9.3 Verint Systems Inc. 9.3.1 Company Basic Information, Manufacturing Base and Competitors 9.3.2 Contact Center Analytics Product Category, Application and Specification 9.3.2.1 Product A 9.3.2.2 Product B 9.3.3 Verint Systems Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.3.4 Main Business/Business Overview 9.4 8x8, Inc. 9.4.1 Company Basic Information, Manufacturing Base and Competitors 9.4.2 Contact Center Analytics Product Category, Application and Specification 9.4.2.1 Product A 9.4.2.2 Product B 9.4.3 8x8, Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.4.4 Main Business/Business Overview 9.5 Genesys 9.5.1 Company Basic Information, Manufacturing Base and Competitors 9.5.2 Contact Center Analytics Product Category, Application and Specification 9.5.2.1 Product A 9.5.2.2 Product B 9.5.3 Genesys Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.5.4 Main Business/Business Overview 9.6 Oracle Corporation 9.6.1 Company Basic Information, Manufacturing Base and Competitors 9.6.2 Contact Center Analytics Product Category, Application and Specification 9.6.2.1 Product A 9.6.2.2 Product B 9.6.3 Oracle Corporation Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.6.4 Main Business/Business Overview 9.7 Mitel Networks Corporation 9.7.1 Company Basic Information, Manufacturing Base and Competitors 9.7.2 Contact Center Analytics Product Category, Application and Specification 9.7.2.1 Product A 9.7.2.2 Product B 9.7.3 Mitel Networks Corporation Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.7.4 Main Business/Business Overview 9.8 SAP SE 9.8.1 Company Basic Information, Manufacturing Base and Competitors 9.8.2 Contact Center Analytics Product Category, Application and Specification 9.8.2.1 Product A 9.8.2.2 Product B 9.8.3 SAP SE Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.8.4 Main Business/Business Overview 9.9 Nice Ltd. 9.9.1 Company Basic Information, Manufacturing Base and Competitors 9.9.2 Contact Center Analytics Product Category, Application and Specification 9.9.2.1 Product A 9.9.2.2 Product B 9.9.3 Nice Ltd. Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.9.4 Main Business/Business Overview 9.10 Enghouse Interactive 9.10.1 Company Basic Information, Manufacturing Base and Competitors 9.10.2 Contact Center Analytics Product Category, Application and Specification 9.10.2.1 Product A 9.10.2.2 Product B 9.10.3 Enghouse Interactive Contact Center Analytics Sales, Revenue, Price and Gross Margin (2013-2018) 9.10.4 Main Business/Business Overview 9.11 Five9, Inc. 9.12 Callminer 9.13 Servion Global Solutions 10 Contact Center Analytics Maufacturing Cost Analysis 10.1 Contact Center Analytics Key Raw Materials Analysis 10.1.1 Key Raw Materials 10.1.2 Price Trend of Key Raw Materials 10.1.3 Key Suppliers of Raw Materials 10.1.4 Market Concentration Rate of Raw Materials 10.2 Proportion of Manufacturing Cost Structure 10.2.1 Raw Materials 10.2.2 Labor Cost 10.2.3 Manufacturing Process Analysis of Contact Center Analytics 10.3 Manufacturing Process Analysis of Contact Center Analytics 11 Industrial Chain, Sourcing Strategy and Downstream Buyers 11.1 Contact Center Analytics Industrial Chain Analysis 11.2 Upstream Raw Materials Sourcing 11.3 Raw Materials Sources of Contact Center Analytics Major Manufacturers in 2017 11.4 Downstream Buyers 12 Marketing Strategy Analysis, Distributors/Traders 12.1 Marketing Channel 12.1.1 Direct Marketing 12.1.2 Indirect Marketing 12.1.3 Marketing Channel Development Trend 12.2 Market Positioning 12.2.1 Pricing Strategy 12.2.2 Brand Strategy 12.2.3 Target Client 12.3 Distributors/Traders List 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes Threat 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs/Customer Preference Change 13.3 Economic/Political Environmental Change 14 Global Contact Center Analytics Market Forecast (2018-2025) 14.1 Global Contact Center Analytics Sales Volume, Revenue and Price Forecast (2018-2025) 14.1.1 Global Contact Center Analytics Sales Volume and Growth Rate Forecast (2018-2025) 14.1.2 Global Contact Center Analytics Revenue and Growth Rate Forecast (2018-2025) 14.1.3 Global Contact Center Analytics Price and Trend Forecast (2018-2025) 14.2 Global Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast by Region (2018-2025) 14.2.1 Global Contact Center Analytics Sales Volume and Growth Rate Forecast by Regions (2018-2025) 14.2.2 Global Contact Center Analytics Revenue and Growth Rate Forecast by Regions (2018-2025) 14.2.3 United States Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.2.4 Europe Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.2.5 China Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.2.6 Japan Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.2.7 Southeast Asia Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.2.8 India Contact Center Analytics Sales Volume, Revenue and Growth Rate Forecast (2018-2025) 14.3 Global Contact Center Analytics Sales Volume, Revenue and Price Forecast by Type (2018-2025) 14.3.1 Global Contact Center Analytics Sales Forecast by Type (2018-2025) 14.3.2 Global Contact Center Analytics Revenue Forecast by Type (2018-2025) 14.3.3 Global Contact Center Analytics Price Forecast by Type (2018-2025) 14.4 Global Contact Center Analytics Sales Volume Forecast by Application (2018-2025) 15 Research Findings and Conclusion 16 Appendix 16.1 Methodology/Research Approach 16.1.1 Research Programs/Design 16.1.2 Market Size Estimation 16.1.3 Market Breakdown and Data Triangulation 16.2 Data Source 16.2.1 Secondary Sources 16.2.2 Primary Sources 16.3 Disclaimer

List of Tables and Figures Figure Product Picture of Contact Center Analytics Figure Global Contact Center Analytics Sales Volume Comparison (K Units) by Type (2013-2025) Figure Global Contact Center Analytics Sales Volume Market Share by Type (Product Category) in 2017 Figure On-Premises Product Picture Figure On-Demand Product Picture Figure Global Contact Center Analytics Sales Comparison (K Units) by Application (2013-2025) Figure Global Sales Market Share of Contact Center Analytics by Application in 2017 Figure Automatic Call Distributor Examples Table Key Downstream Customer in Automatic Call Distributor Figure Log Management Examples Table Key Downstream Customer in Log Management Figure Risk and Compliance Management Examples Table Key Downstream Customer in Risk and Compliance Management Figure Real-time Monitoring and Reporting Examples Table Key Downstream Customer in Real-time Monitoring and Reporting Figure Workforce Optimization Examples Table Key Downstream Customer in Workforce Optimization Figure Customer Experience Management Examples Table Key Downstream Customer in Customer Experience Management Figure Others applications Examples Table Key Downstream Customer in Others applications Figure Global Contact Center Analytics Market Size (Million USD) by Regions (2013-2025) Figure United States Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure Europe Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure China Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure Japan Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure Southeast Asia Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure India Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure Global Contact Center Analytics Sales Volume (K Units) and Growth Rate (2013-2025) Figure Global Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2025) Figure Global Market Major Players Contact Center Analytics Sales Volume (K Units) (2013-2018) Table Global Contact Center Analytics Sales (K Units) of Key Players/Suppliers (2013-2018) Table Global Contact Center Analytics Sales Share by Players/Suppliers (2013-2018) Figure 2017 Contact Center Analytics Sales Share by Players/Suppliers Figure 2017 Contact Center Analytics Sales Share by Players/Suppliers Figure Global Contact Center Analytics Revenue (Million USD) by Players/Suppliers (2013-2018) Table Global Contact Center Analytics Revenue (Million USD) by Players/Suppliers (2013-2018) Table Global Contact Center Analytics Revenue Share by Players/Suppliers (2013-2018) Table 2017 Global Contact Center Analytics Revenue Share by Players Table 2017 Global Contact Center Analytics Revenue Share by Players Table Global Contact Center Analytics Sales (K Units) and Market Share by Type (2013-2018) Table Global Contact Center Analytics Sales Share (K Units) by Type (2013-2018) Figure Sales Market Share of Contact Center Analytics by Type (2013-2018) Figure Global Contact Center Analytics Sales Growth Rate by Type (2013-2018) Table Global Contact Center Analytics Revenue (Million USD) and Market Share by Type (2013-2018) Table Global Contact Center Analytics Revenue Share by Type (2013-2018) Figure Revenue Market Share of Contact Center Analytics by Type (2013-2018) Figure Global Contact Center Analytics Revenue Growth Rate by Type (2013-2018) Table Global Contact Center Analytics Sales Volume (K Units) and Market Share by Region (2013-2018) Table Global Contact Center Analytics Sales Share by Region (2013-2018) Figure Sales Market Share of Contact Center Analytics by Region (2013-2018) Figure Global Contact Center Analytics Sales Growth Rate by Region in 2017 Table Global Contact Center Analytics Revenue (Million USD) and Market Share by Region (2013-2018) Table Global Contact Center Analytics Revenue Share (%) by Region (2013-2018) Figure Revenue Market Share of Contact Center Analytics by Region (2013-2018) Figure Global Contact Center Analytics Revenue Growth Rate by Region in 2017 Table Global Contact Center Analytics Revenue (Million USD) and Market Share by Region (2013-2018) Table Global Contact Center Analytics Revenue Share (%) by Region (2013-2018) Figure Revenue Market Share of Contact Center Analytics by Region (2013-2018) Figure Global Contact Center Analytics Revenue Market Share by Region in 2017 Table Global Contact Center Analytics Sales Volume (K Units) and Market Share by Application (2013-2018) Table Global Contact Center Analytics Sales Share (%) by Application (2013-2018) Figure Sales Market Share of Contact Center Analytics by Application (2013-2018) Figure Global Contact Center Analytics Sales Market Share by Application (2013-2018) Figure United States Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure United States Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure United States Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table United States Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table United States Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure United States Contact Center Analytics Sales Volume Market Share by Players in 2017 Table United States Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table United States Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure United States Contact Center Analytics Sales Volume Market Share by Type in 2017 Table United States Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table United States Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure United States Contact Center Analytics Sales Volume Market Share by Application in 2017 Figure Europe Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure Europe Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure Europe Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table Europe Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table Europe Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure Europe Contact Center Analytics Sales Volume Market Share by Players in 2017 Table Europe Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table Europe Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure Europe Contact Center Analytics Sales Volume Market Share by Type in 2017 Table Europe Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table Europe Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure Europe Contact Center Analytics Sales Volume Market Share by Application in 2017 Figure China Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure China Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure China Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table China Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table China Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure China Contact Center Analytics Sales Volume Market Share by Players in 2017 Table China Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table China Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure China Contact Center Analytics Sales Volume Market Share by Type in 2017 Table China Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table China Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure China Contact Center Analytics Sales Volume Market Share by Application in 2017 Figure Japan Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure Japan Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure Japan Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table Japan Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table Japan Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure Japan Contact Center Analytics Sales Volume Market Share by Players in 2017 Table Japan Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table Japan Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure Japan Contact Center Analytics Sales Volume Market Share by Type in 2017 Table Japan Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table Japan Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure Japan Contact Center Analytics Sales Volume Market Share by Application in 2017 Figure Southeast Asia Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure Southeast Asia Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure Southeast Asia Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table Southeast Asia Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table Southeast Asia Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure Southeast Asia Contact Center Analytics Sales Volume Market Share by Players in 2017 Table Southeast Asia Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table Southeast Asia Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure Southeast Asia Contact Center Analytics Sales Volume Market Share by Type in 2017 Table Southeast Asia Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table Southeast Asia Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure Southeast Asia Contact Center Analytics Sales Volume Market Share by Application in 2017 Figure India Contact Center Analytics Sales (K Units) and Growth Rate (2013-2018) Figure India Contact Center Analytics Revenue (Million USD) and Growth Rate (2013-2018) Figure India Contact Center Analytics Sales Price (USD/Unit) Trend (2013-2018) Table India Contact Center Analytics Sales Volume (K Units) by Players (2013-2018) Table India Contact Center Analytics Sales Volume Market Share by Players (2013-2018) Figure India Contact Center Analytics Sales Volume Market Share by Players in 2017 Table India Contact Center Analytics Sales Volume (K Units) by Type (2013-2018) Table India Contact Center Analytics Sales Volume Market Share by Type (2013-2018) Figure India Contact Center Analytics Sales Volume Market Share by Type in 2017 Table India Contact Center Analytics Sales Volume (K Units) by Application (2013-2018) Table India Contact Center Analytics Sales Volume Market Share by Application (2013-2018) Figure India Contact Center Analytics Sales Volume Market Share by Application in 2017 Table Cisco Systems, Inc. Basic Information List Table Cisco Systems, Inc. Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Cisco Systems, Inc. Contact Center Analytics Sales Growth Rate (2013-2018) Figure Cisco Systems, Inc. Contact Center Analytics Sales Global Market Share (2013-2018) Figure Cisco Systems, Inc. Contact Center Analytics Revenue Global Market Share (2013-2018) Table Genpact Limited Basic Information List Table Genpact Limited Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Genpact Limited Contact Center Analytics Sales Growth Rate (2013-2018) Figure Genpact Limited Contact Center Analytics Sales Global Market Share (2013-2018) Figure Genpact Limited Contact Center Analytics Revenue Global Market Share (2013-2018) Table Verint Systems Inc. Basic Information List Table Verint Systems Inc. Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Verint Systems Inc. Contact Center Analytics Sales Growth Rate (2013-2018) Figure Verint Systems Inc. Contact Center Analytics Sales Global Market Share (2013-2018 Figure Verint Systems Inc. Contact Center Analytics Revenue Global Market Share (2013-2018) Table 8x8, Inc. Basic Information List Table 8x8, Inc. Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure 8x8, Inc. Contact Center Analytics Sales Growth Rate (2013-2018) Figure 8x8, Inc. Contact Center Analytics Sales Global Market Share (2013-2018) Figure 8x8, Inc. Contact Center Analytics Revenue Global Market Share (2013-2018) Table Genesys Basic Information List Table Genesys Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Genesys Contact Center Analytics Sales Growth Rate (2013-2018) Figure Genesys Contact Center Analytics Sales Global Market Share (2013-2018) Figure Genesys Contact Center Analytics Revenue Global Market Share (2013-2018) Table Oracle Corporation Basic Information List Table Oracle Corporation Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Oracle Corporation Contact Center Analytics Sales Growth Rate (2013-2018) Figure Oracle Corporation Contact Center Analytics Sales Global Market Share (2013-2018 Figure Oracle Corporation Contact Center Analytics Revenue Global Market Share (2013-2018) Table Mitel Networks Corporation Basic Information List Table Mitel Networks Corporation Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Mitel Networks Corporation Contact Center Analytics Sales Growth Rate (2013-2018) Figure Mitel Networks Corporation Contact Center Analytics Sales Global Market Share (2013-2018) Figure Mitel Networks Corporation Contact Center Analytics Revenue Global Market Share (2013-2018) Table SAP SE Basic Information List Table SAP SE Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure SAP SE Contact Center Analytics Sales Growth Rate (2013-2018) Figure SAP SE Contact Center Analytics Sales Global Market Share (2013-2018 Figure SAP SE Contact Center Analytics Revenue Global Market Share (2013-2018) Table Nice Ltd. Basic Information List Table Nice Ltd. Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Nice Ltd. Contact Center Analytics Sales Growth Rate (2013-2018) Figure Nice Ltd. Contact Center Analytics Sales Global Market Share (2013-2018) Figure Nice Ltd. Contact Center Analytics Revenue Global Market Share (2013-2018) Table Enghouse Interactive Basic Information List Table Enghouse Interactive Contact Center Analytics Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2013-2018) Figure Enghouse Interactive Contact Center Analytics Sales Growth Rate (2013-2018) Figure Enghouse Interactive Contact Center Analytics Sales Global Market Share (2013-2018) Figure Enghouse Interactive Contact Center Analytics Revenue Global Market Share (2013-2018) Table Five9, Inc. Basic Information List Table Callminer Basic Information List Table Servion Global Solutions Basic Information List Table Production Base and Market Concentration Rate of Raw Material Figure Price Trend of Key Raw Materials Table Key Suppliers of Raw Materials Figure Manufacturing Cost Structure of Contact Center Analytics Figure Manufacturing Process Analysis of Contact Center Analytics Figure Contact Center Analytics Industrial Chain Analysis Table Raw Materials Sources of Contact Center Analytics Major Players in 2017 Table Major Buyers of Contact Center Analytics Table Distributors/Traders List Figure Global Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure Global Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Figure Global Contact Center Analytics Price (USD/Unit) and Trend Forecast (2018-2025) Table Global Contact Center Analytics Sales Volume (K Units) Forecast by Regions (2018-2025) Figure Global Contact Center Analytics Sales Volume Market Share Forecast by Regions (2018-2025) Figure Global Contact Center Analytics Sales Volume Market Share Forecast by Regions in 2025 Table Global Contact Center Analytics Revenue (Million USD) Forecast by Regions (2018-2025) Figure Global Contact Center Analytics Revenue Market Share Forecast by Regions (2018-2025) Figure Global Contact Center Analytics Revenue Market Share Forecast by Regions in 2025 Figure United States Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure United States Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Figure Europe Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure Europe Contact Center Analytics Revenue and Growth Rate Forecast (2018-2025) Figure China Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure China Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Figure Japan Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure Japan Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Figure Southeast Asia Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure Southeast Asia Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Figure India Contact Center Analytics Sales Volume (K Units) and Growth Rate Forecast (2018-2025) Figure India Contact Center Analytics Revenue (Million USD) and Growth Rate Forecast (2018-2025) Table Global Contact Center Analytics Sales (K Units) Forecast by Type (2018-2025) Figure Global Contact Center Analytics Sales Volume Market Share Forecast by Type (2018-2025) Table Global Contact Center Analytics Revenue (Million USD) Forecast by Type (2018-2025) Figure Global Contact Center Analytics Revenue Market Share Forecast by Type (2018-2025) Table Global Contact Center Analytics Price (USD/Unit) Forecast by Type (2018-2025) Table Global Contact Center Analytics Sales (K Units) Forecast by Application (2018-2025) Figure Global Contact Center Analytics Sales Market Share Forecast by Application (2018-2025) Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources