PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: CUSTOMER LANDSCAPE PART 08: MARKET SEGMENTATION BY APPLICATION • Segmentation by application • Comparison by application • External support – Market size and forecast 2017-2022 • Internal support – Market size and forecast 2017-2022 • Market opportunity by application PART 09: MARKET SEGMENTATION BY END-USER • Segmentation by end-user PART 10: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Key leading countries • Market opportunity PART 11: DECISION FRAMEWORK PART 12: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 13: MARKET TRENDS • Increase in development of new products • Growing availability of mobile-based clientless remote support software • Rise in adoption of IoT technology PART 14: VENDOR LANDSCAPE • Overview • Landscape disruption PART 15: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Bomgar • Cisco Systems • LogMeIn • RSUPPORT • TeamViewer PART 16: APPENDIX • List of abbreviations Exhibit 01: Parent market Exhibit 02: Global IT software market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2017 Exhibit 07: Validation techniques employed for market sizing 2017 Exhibit 08: Global – Market size and forecast 2017-2022 ($ mn) Exhibit 09: Global – Year-over-year growth 2018-2022 (%) Exhibit 10: Five forces analysis 2017 Exhibit 11: Five forces analysis 2022 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2017 Exhibit 18: Customer landscape Exhibit 19: Application – Market share 2017-2022 (%) Exhibit 20: Comparison by application Exhibit 21: External support – Market size and forecast 2017-2022 ($ mn) Exhibit 22: External support – Year-over-year growth 2018-2022 (%) Exhibit 23: Internal support – Market size and forecast 2017-2022 ($ mn) Exhibit 24: Internal support – Year-over-year growth 2018-2022 (%) Exhibit 25: Market opportunity by application Exhibit 26: Global – Market share by geography 2017-2022 (%) Exhibit 27: Regional comparison Exhibit 28: Americas – Market size and forecast 2017-2022 ($ mn) Exhibit 29: Americas – Year-over-year growth 2018-2022 (%) Exhibit 30: EMEA – Market size and forecast 2017-2022 ($ mn) Exhibit 31: EMEA – Year-over-year growth 2018-2022 (%) Exhibit 32: APAC – Market size and forecast 2017-2022 ($ mn) Exhibit 33: APAC – Year-over-year growth 2018-2022 (%) Exhibit 34: Key leading countries Exhibit 35: Market opportunity Exhibit 36: Vendor landscape Exhibit 37: Landscape disruption Exhibit 38: Vendors covered Exhibit 39: Vendor classification Exhibit 40: Market positioning of vendors Exhibit 41: Bomgar: Overview Exhibit 42: Bomgar – Business segments Exhibit 43: Bomgar – Organizational developments Exhibit 44: Bomgar – Key offerings Exhibit 45: Bomgar – Key customers Exhibit 46: Cisco Systems: Overview Exhibit 47: Cisco Systems – Business segments Exhibit 48: Cisco Systems– Organizational developments Exhibit 49: Cisco Systems – Geographic focus Exhibit 50: Cisco Systems – Segment focus Exhibit 51: Cisco Systems – Key offerings Exhibit 52: Cisco Systems– Key customers Exhibit 53: LogMeIn: Overview Exhibit 54: LogMeIn – Business segments Exhibit 55: LogMeIn – Organizational developments Exhibit 56: LogMeIn – Geographic focus Exhibit 57: LogMeIn – Segment focus Exhibit 58: LogMeIn – Key offerings Exhibit 59: RSUPPORT: Overview Exhibit 60: RSUPPORT – Business segments Exhibit 61: RSUPPORT – Organizational developments Exhibit 62: RSUPPORT – Key offerings Exhibit 63: RSUPPORT – Key customers Exhibit 64: TeamViewer: Overview Exhibit 65: TeamViewer – Business segments Exhibit 66: TeamViewer – Organizational developments Exhibit 67: TeamViewer – Key offerings

Bomgar, Cisco Systems, LogMeIn, RSUPPORT, and TeamViewer.