Table of Contents Global Service Delivery Automation (SDA) Market Size, Status and Forecast 2025 1 Industry Overview of Service Delivery Automation (SDA) 1.1 Service Delivery Automation (SDA) Market Overview 1.1.1 Service Delivery Automation (SDA) Product Scope 1.1.2 Market Status and Outlook 1.2 Global Service Delivery Automation (SDA) Market Size and Analysis by Regions (2013-2018) 1.2.1 United States 1.2.2 Europe 1.2.3 China 1.2.4 Japan 1.2.5 Southeast Asia 1.2.6 India 1.3 Service Delivery Automation (SDA) Market by Type 1.3.1 IT Process Automation 1.3.2 Business Process Automation 1.4 Service Delivery Automation (SDA) Market by End Users/Application 1.4.1 IT Services 1.4.2 Pharma & Healthcare 1.4.3 Life Sciences 1.4.4 Others 2 Global Service Delivery Automation (SDA) Competition Analysis by Players 2.1 Service Delivery Automation (SDA) Market Size (Value) by Players (2013-2018) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 IBM Corporation 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.2 UiPath 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.3 IPsoft 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.4 Blue Prism 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.5 Xerox Corporation 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.6 Nice Systems Ltd. 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.7 Celaton Limited 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.8 Openspan. Inc. 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.9 Automation Anywhere, Inc. 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.10 Arago US, Inc. 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Service Delivery Automation (SDA) Revenue (Million USD) (2013-2018) 3.11 Genfour Ltd. 3.12 Exilant Technologies Private Limited 4 Global Service Delivery Automation (SDA) Market Size by Type and Application (2013-2018) 4.1 Global Service Delivery Automation (SDA) Market Size by Type (2013-2018) 4.2 Global Service Delivery Automation (SDA) Market Size by Application (2013-2018) 4.3 Potential Application of Service Delivery Automation (SDA) in Future 4.4 Top Consumer/End Users of Service Delivery Automation (SDA) 5 United States Service Delivery Automation (SDA) Development Status and Outlook 5.1 United States Service Delivery Automation (SDA) Market Size (2013-2018) 5.2 United States Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 5.3 United States Service Delivery Automation (SDA) Market Size by Application (2013-2018) 6 Europe Service Delivery Automation (SDA) Development Status and Outlook 6.1 Europe Service Delivery Automation (SDA) Market Size (2013-2018) 6.2 Europe Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 6.3 Europe Service Delivery Automation (SDA) Market Size by Application (2013-2018) 7 China Service Delivery Automation (SDA) Development Status and Outlook 7.1 China Service Delivery Automation (SDA) Market Size (2013-2018) 7.2 China Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 7.3 China Service Delivery Automation (SDA) Market Size by Application (2013-2018) 8 Japan Service Delivery Automation (SDA) Development Status and Outlook 8.1 Japan Service Delivery Automation (SDA) Market Size (2013-2018) 8.2 Japan Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 8.3 Japan Service Delivery Automation (SDA) Market Size by Application (2013-2018) 9 Southeast Asia Service Delivery Automation (SDA) Development Status and Outlook 9.1 Southeast Asia Service Delivery Automation (SDA) Market Size (2013-2018) 9.2 Southeast Asia Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 9.3 Southeast Asia Service Delivery Automation (SDA) Market Size by Application (2013-2018) 10 India Service Delivery Automation (SDA) Development Status and Outlook 10.1 India Service Delivery Automation (SDA) Market Size (2013-2018) 10.2 India Service Delivery Automation (SDA) Market Size and Market Share by Players (2013-2018) 10.3 India Service Delivery Automation (SDA) Market Size by Application (2013-2018) 11 Market Forecast by Regions, Type and Application (2018-2025) 11.1 Global Service Delivery Automation (SDA) Market Size (Value) by Regions (2018-2025) 11.1.1 United States Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.1.2 Europe Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.1.3 China Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.1.4 Japan Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.1.5 Southeast Asia Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.1.6 India Service Delivery Automation (SDA) Revenue and Growth Rate (2018-2025) 11.2 Global Service Delivery Automation (SDA) Market Size (Value) by Type (2018-2025) 11.3 Global Service Delivery Automation (SDA) Market Size by Application (2018-2025) 12 Service Delivery Automation (SDA) Market Dynamics 12.1 Service Delivery Automation (SDA) Market Opportunities 12.2 Service Delivery Automation (SDA) Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Service Delivery Automation (SDA) Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Service Delivery Automation (SDA) Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source

List of Tables and Figures Figure Global Service Delivery Automation (SDA) Market Size (Million USD) Status and Outlook (2013-2018) Table Global Service Delivery Automation (SDA) Revenue (Million USD) Comparison by Regions (2013-2018) Figure Global Service Delivery Automation (SDA) Market Share by Regions (2013-2018) Figure United States Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Figure Europe Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Figure China Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Figure Japan Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Figure Southeast Asia Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Figure India Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate by Regions (2013-2018) Table Global Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018) Figure Global Service Delivery Automation (SDA) Revenue Market Share by Type in 2017 Figure IT Process Automation Market Size (Million USD) and Growth Rate (2013-2018) Figure Business Process Automation Market Size (Million USD) and Growth Rate (2013-2018) Figure Global Service Delivery Automation (SDA) Market Share by Application in 2017 Figure Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate in IT Services (2013-2018) Figure Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate in Pharma & Healthcare (2013-2018) Figure Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate in Life Sciences (2013-2018) Figure Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate in Others (2013-2018) Table Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table IBM Corporation Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of IBM Corporation (2013-2018) Figure IBM Corporation Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table UiPath Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of UiPath (2013-2018) Figure UiPath Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table IPsoft Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of IPsoft (2013-2018) Figure IPsoft Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Blue Prism Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Blue Prism (2013-2018) Figure Blue Prism Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Xerox Corporation Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Xerox Corporation (2013-2018) Figure Xerox Corporation Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Nice Systems Ltd. Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Nice Systems Ltd. (2013-2018) Figure Nice Systems Ltd. Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Celaton Limited Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Celaton Limited (2013-2018) Figure Celaton Limited Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Openspan. Inc. Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Openspan. Inc. (2013-2018) Figure Openspan. Inc. Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Automation Anywhere, Inc. Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Automation Anywhere, Inc. (2013-2018) Figure Automation Anywhere, Inc. Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Arago US, Inc. Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Arago US, Inc. (2013-2018) Figure Arago US, Inc. Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Genfour Ltd. Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Genfour Ltd. (2013-2018) Figure Genfour Ltd. Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Exilant Technologies Private Limited Basic Information List Table Service Delivery Automation (SDA) Business Revenue (Million USD) of Exilant Technologies Private Limited (2013-2018) Figure Exilant Technologies Private Limited Service Delivery Automation (SDA) Business Revenue Market Share (2013-2018) Table Global Service Delivery Automation (SDA) Market Size (Million USD) by Product (2013-2018) Figure Global Service Delivery Automation (SDA) Revenue Market Share (%) by Product (2013-2018) Figure Global Service Delivery Automation (SDA) Market Share by Product in 2017 Table Global Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure Global Service Delivery Automation (SDA) Revenue Market Share (%) by Application in 2017 Table Top Consumer/End Users of Service Delivery Automation (SDA) Figure United States Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table United States Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure United States Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure United States Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table United States Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure United States Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure United States Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure Europe Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table Europe Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure Europe Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure Europe Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table Europe Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure Europe Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure Europe Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure China Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table China Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure China Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure China Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table China Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure China Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure China Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure Japan Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table Japan Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure Japan Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure Japan Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table Japan Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure Japan Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure Japan Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure Southeast Asia Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table Southeast Asia Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure Southeast Asia Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure Southeast Asia Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table Southeast Asia Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure Southeast Asia Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure Southeast Asia Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure India Service Delivery Automation (SDA) Market Size (Million USD) and Growth Rate (2013-2018) Table India Service Delivery Automation (SDA) Market Size (Million USD) by Players (2013-2018) Figure India Service Delivery Automation (SDA) Market Size Share by Players in 2013 Figure India Service Delivery Automation (SDA) Market Size Share by Players in 2017 Table India Service Delivery Automation (SDA) Market Size by Application (2013-2018) Figure India Service Delivery Automation (SDA) Revenue Market Share (%) by Application (2013-2018) Figure India Service Delivery Automation (SDA) Market Size Share by Application in 2017 Figure Global Service Delivery Automation (SDA) Market Size and Growth Rate (2018-2025) Table Global Service Delivery Automation (SDA) Market Size (Million USD) by Regions (2018-2025) Figure Global Service Delivery Automation (SDA) Market Size Share (2018-2025) Figure Global Service Delivery Automation (SDA) Market Size Share by Regions in 2025 Figure United States Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Figure Europe Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Figure China Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Figure Japan Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Figure Southeast Asia Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Figure India Service Delivery Automation (SDA) Revenue (Million USD) and Growth Rate (2018-2025) Table Global Service Delivery Automation (SDA) Market Size (Million USD) by Type (2018-2025) Figure Global Service Delivery Automation (SDA) Market Size Share by Type in 2018 Figure Global Service Delivery Automation (SDA) Market Size Share by Type in 2025 Table Global Service Delivery Automation (SDA) Market Size (Million USD) by Application (2018-2025) Figure Global Service Delivery Automation (SDA) Market Size (Million USD) by Application in 2018