PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 05: MARKET SIZING • Market definition • Market sizing 2017 • Market size and forecast 2017-2022 PART 06: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 07: CUSTOMER LANDSCAPE PART 08: MARKET SEGMENTATION BY END-USER • Segmentation by end-user • Comparison by end-user • Retail – Market size and forecast 2017-2022 • BFSI – Market size and forecast 2017-2022 • Telecom & IT – Market size and forecast 2017-2022 • Healthcare – Market size and forecast 2017-2022 o Market size and forecast 2017-2022 • Market opportunity by end-user PART 09: REGIONAL LANDSCAPE • Geographical segmentation • Regional comparison • Americas – Market size and forecast 2017-2022 • EMEA – Market size and forecast 2017-2022 • APAC – Market size and forecast 2017-2022 • Key leading countries • Market opportunity PART 10: DECISION FRAMEWORK PART 11: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 12: MARKET TRENDS • Nearshoring and growing captive operations in emerging countries • The advent of big data and analytics services • Growing demand for social interaction • Rise of multi-country and centralized outsourcing models PART 13: VENDOR LANDSCAPE • Overview • Landscape disruption • Competitive landscape PART 14: VENDOR ANALYSIS • Vendors covered • Vendor classification • Market positioning of vendors • Accenture • Cognizant • IBM • Infosys • HCL Technologies • List of abbreviations • Exhibit 01: Parent market • Exhibit 02: Global IT services market • Exhibit 03: Market characteristics • Exhibit 04: Market segments • Exhibit 05: Market definition - Inclusions and exclusions checklist • Exhibit 06: Market size 2017 • Exhibit 07: Validation techniques employed for market sizing 2017 • Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn) • Exhibit 09: Global – Year-over-year growth 2018-2022 (%) • Exhibit 10: Five forces analysis 2017 • Exhibit 11: Five forces analysis 2022 • Exhibit 12: Bargaining power of buyers • Exhibit 13: Bargaining power of suppliers • Exhibit 14: Threat of new entrants • Exhibit 15: Threat of substitutes • Exhibit 16: Threat of rivalry • Exhibit 17: Market condition - Five forces 2017 • Exhibit 18: Customer landscape • Exhibit 19: End-user – Market share 2017-2022 (%) • Exhibit 20: Comparison by end-user • Exhibit 21: Retail – Market size and forecast 2017-2022 ($ bn) • Exhibit 22: Retail – Year-over-year growth 2018-2022 (%) • Exhibit 23: BFSI – Market size and forecast 2017-2022 ($ bn) • Exhibit 24: BFSI – Year-over-year growth 2018-2022 (%) • Exhibit 25: Telecom & IT – Market size and forecast 2017-2022 ($ bn) • Exhibit 26: Telecom & IT – Year-over-year growth 2018-2022 (%) • Exhibit 27: Healthcare – Market size and forecast 2017-2022 ($ bn) • Exhibit 28: Healthcare – Year-over-year growth 2018-2022 (%) • Exhibit 29: Others – Market size and forecast 2017-2022 ($ bn) • Exhibit 30: Others – Year-over-year growth 2018-2022 (%) • Exhibit 31: Market opportunity by end-user • Exhibit 32: Global – Market share by geography 2017-2022 (%) • Exhibit 33: Regional comparison • Exhibit 34: Americas – Market size and forecast 2017-2022 ($ bn) • Exhibit 35: Americas – Year-over-year growth 2018-2022 (%) • Exhibit 36: EMEA – Market size and forecast 2017-2022 ($ bn) • Exhibit 37: EMEA – Year-over-year growth 2018-2022 (%) • Exhibit 38: APAC – Market size and forecast 2017-2022 ($ bn) • Exhibit 39: APAC – Year-over-year growth 2018-2022 (%) • Exhibit 40: Key leading countries • Exhibit 41: Market opportunity • Exhibit 42: Vendor landscape • Exhibit 43: Landscape disruption • Exhibit 44: Vendors covered • Exhibit 45: Vendor classification • Exhibit 46: Market positioning of vendors • Exhibit 47: Accenture overview • Exhibit 48: Accenture – Business segments • Exhibit 49: Accenture – Organizational developments • Exhibit 50: Accenture – Geographic focus • Exhibit 51: Accenture – Segment focus • Exhibit 52: Accenture – Key offerings • Exhibit 53: Accenture – Key customers • Exhibit 54: Cognizant overview • Exhibit 55: Cognizant – Business segments • Exhibit 56: Cognizant – Organizational developments • Exhibit 57: Cognizant – Geographic focus • Exhibit 58: Cognizant – Segment focus • Exhibit 59: Cognizant – Key offerings • Exhibit 60: Cognizant – Key customers • Exhibit 61: IBM overview • Exhibit 62: IBM– Business segments • Exhibit 63: IBM – Organizational developments • Exhibit 64: IBM – Geographic focus • Exhibit 65: IBM – Segment focus • Exhibit 66: IBM– Key offerings • Exhibit 67: IBM– Key customers • Exhibit 68: Infosys overview • Exhibit 69: Infosys – Business segments • Exhibit 70: Infosys – Organizational developments • Exhibit 71: Infosys – Geographic focus • Exhibit 72: Infosys – Segment focus • Exhibit 73: Infosys – Key offerings • Exhibit 74: Infosys – Key customers • Exhibit 75: HCL Technologies overview • Exhibit 76: HCL Technologies – Business segments • Exhibit 77: HCL Technologies – Organizational developments • Exhibit 78: HCL Technologies – Geographic focus • Exhibit 79: HCL Technologies – Segment focus • Exhibit 80: HCL Technologies – Key offerings Exhibit 81: HCL Technologies – Key customers

Accenture, Cognizant, IBM, Infosys, and HCL Technologies.