Table of Contents PART 01: Executive summary PART 02: Scope of the report PART 03: Research Methodology PART 04: Introduction • Market outline PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by type • Global virtual assistant market by type • Global virtual assistant market by text-to-speech • Global virtual assistant market by spoken commands PART 07: Market segmentation by end-user • Global virtual assistant market by end-user • Global virtual assistant market by BFSI • Global virtual assistant market by automotive • Global virtual assistant market by government • Global virtual assistant market by travel • Global virtual assistant market by retail • Global virtual assistant market by others PART 08: Geographical segmentation • Global virtual assistant market by geography • Virtual assistant market in Americas • Virtual assistant market in APAC • Virtual assistant market in EMEA PART 09: Key leading countries • Virtual assistant market in US • Virtual assistant market in China • Virtual assistant market in UK PART 10: Decision framework PART 11: Drivers and challenges • Market drivers • Market challenges PART 12: Market trends • Emergence of new virtual assistants in the market • Popularity of chatbots • Virtual assistants make use of phone easier • Popularity of NLP PART 13: Vendor landscape • Competitive scenario • Apple • eGain • Google • Microsoft • Nuance Communications • Other prominent vendors PART 14: Appendix • List of abbreviations List of Exhibits Exhibit 01: Global virtual assistant market: An overview Exhibit 02: Global virtual assistant market 2016-2021 ($ billions) Exhibit 03: Five forces analysis Exhibit 04: Global virtual assistant market by type 2016 and 2021 (% share of revenue) Exhibit 05: Global virtual assistant market by type 2016-2021 ($ billions) Exhibit 06: Global virtual assistant market by text-to-speech 2016-2021 ($ billions) Exhibit 07: Global virtual assistant market by spoken commands 2016-2021 ($ billions) Exhibit 08: Global virtual assistant market by end-user (% share of revenue) Exhibit 09: Global virtual assistant market by end-user 2016-2021 ($ billions) Exhibit 10: Global virtual assistant market by BFSI 2016-2021 ($ billions) Exhibit 11: Global virtual assistant market by automotive 2016-2021 ($ billions) Exhibit 12: Global virtual assistant market by government 2016-2021 ($ billions) Exhibit 13: Global virtual assistant market by travel 2016-2021 ($ billions) Exhibit 14: Global virtual assistant market by retail 2016-2021 ($ billions) Exhibit 15: Global virtual assistant market by others 2016-2021 ($ billions) Exhibit 16: Global virtual assistant market by geography 2016 and 2021 (% share of revenue) Exhibit 17: Global virtual assistant market by geography 2016-2021 ($ billiosn) Exhibit 19: Virtual assistant market in Americas 2016-2021 ($ billions) Exhibit 20: Virtual assistant market in APAC 2016-2021 ($ billions) Exhibit 21: Virtual assistant market in EMEA 2016-2021 ($ billions) Exhibit 22: Key leading countries (Market share) Exhibit 23: Virtual assistant market in US 2016-2021 ($ billions) Exhibit 24: Virtual assistant market in China 2016-2021 ($ billions) Exhibit 25: Virtual assistant market in UK 2016-2021 ($ billions) Exhibit 26: Other prominent vendors

Apple, eGain, Google, Microsoft, Nuance Communications, [24]7, Anboto, Amazon, Creative Virtual, CX Company, Ecreation, H-care, Inbenta, IBM, Next IT, Oracle, Synthetix, True Image Interactive, and Viclone.