Table of Contents PART 01: Executive summary PART 02: Scope of the report PART 03: Research Methodology PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast PART 06: Five forces analysis • Five forces analysis PART 07: Market segmentation by product • Hybrid • Fully outsourced PART 08: Market segmentation by end-user • Mid-market • National • Multinational PART 09: Geographical segmentation • Americas • EMEA • APAC PART 10: Decision framework PART 11: Drivers and challenges • Market drivers • Impact of drivers on key customer segments • Market challenges • Impact of challenges on key customer segments PART 12: Market trends • Rise of multi-country and centralized outsourcing models • Evolution of BPaaS • Expansion of MNCs in South America • Implementation of automation PART 13: Vendor landscape • Competitive scenario PART 14: Key vendor profiles • ADP • Ceridian HCM • NGA Human Resources • Paychex • Other prominent vendors PART 15: Appendix List of Exhibits Exhibit 01: Global BPO market in public sector outsourcing Exhibit 02: Global payroll outsourcing services market by function Exhibit 03: Global payroll outsourcing services market 2016-2021 ($ billions) Exhibit 04: Five forces analysis Exhibit 05: Global payroll outsourcing services market by product 2016-2021 ($ billions) Exhibit 06: Global payroll outsourcing services market by product in 2016 and 2021 (% share) Exhibit 07: Global payroll outsourcing services market by hybrid segment 2016-2021 ($ billions) Exhibit 08: Global payroll outsourcing services market by fully outsourced segment 2016-2021 ($ billions) Exhibit 09: Global payroll outsourcing services market by end-user 2016-2021 ($ billions) Exhibit 10: Global payroll outsourcing services market: Segmentation by end-user in 2016 and 2021 (% share) Exhibit 11: Global payroll outsourcing services market by mid-market segment 2016-2021 ($ billions) Exhibit 12: Global payroll outsourcing services market by national segment 2016-2021 ($ billions) Exhibit 13: Global payroll outsourcing services market by multinational segment 2016-2021 ($ billions) Exhibit 14: Global payroll outsourcing services market by geography 2016-2021 ($ billions) Exhibit 15: Global payroll outsourcing services market: Segmentation by geography in 2016 and 2021 (% share) Exhibit 16: Payroll outsourcing services market in Americas 2016-2021 ($ billions) Exhibit 17: Payroll outsourcing services market in EMEA 2016-2021 ($ billions) Exhibit 18: Payroll outsourcing services market in APAC 2016-2021 ($ billions) Exhibit 19: Impact of drivers Exhibit 20: Impact of challenges Exhibit 21: Other prominent vendors

ADP, Ceridian HCM, NGA Human Resources, Paychex, Accenture, Caliber Point Business Solutions (Hexaware Technologies), CGI Group, Genpact, Hewlett Packard Enterprise Development, IBM, Infosys, Intuit, Ramco Systems, SafeGuard World International, and Workday.