Table of Contents PART 01: Executive summary PART 02: Scope of the report Market overview Countries covered Top-vendor offerings PART 03: Market research methodology Research methodology Economic indicators PART 04: Introduction Key market highlights PART 05: Market landscape Market overview Market size and forecast Five forces analysis PART 06: Market segmentation by services Global RPO market by services PART 07: Market segmentation by end-user Global RPO market by end-user BFSI Manufacturing Energy Services Healthcare Telecom PART 08: Geographical segmentation Global RPO market by geography Americas EMEA APAC PART 09: Market drivers Increased usage of neo-sourcing Emergence of nearshore outsourcing destinations Moving up HR value chain and compliance PART 10: Impact of drivers PART 11: Market challenges Concerns regarding security and quality of service High attrition rate in BPO industry Shortage of domain expertise Changing labor laws and regulations PART 12: Impact of drivers and challenges PART 13: Market trends Advent of artificial intelligence in recruitment processes Evolution of BPaaS Increased adoption of recruitment analytics Use of automation in BPO solutions Rise of multi-country and centralized outsourcing models PART 14: Vendor landscape Competitive scenario PART 15: Key vendor profile ADP IBM ManpowerGroup Randstad Sourceright Other prominent vendors PART 16: Appendix List of abbreviations PART 17: Explore Technavio List of Exhibits Exhibit 01: Regions covered for market analysis Exhibit 02: Product offerings Exhibit 03: Next-generation HRO architecture Exhibit 04: BPO and HRO services features Exhibit 05: Global RPO market 2016-2021 ($ billions) Exhibit 06: Technavio RPO deals analysis Exhibit 07: Five forces analysis Exhibit 08: Global RPO market by services 2016 Exhibit 09: Global RPO market by end-user 2016 Exhibit 10: Global RPO market by geography 2016 Exhibit 11: RPO market in Americas 2016-2021 ($ billions) Exhibit 12: RPO market in EMEA 2016-2021 ($ billions) Exhibit 13: RPO market in APAC 2016-2021 ($ billions) Exhibit 14: Impact of drivers Exhibit 15: Impact of drivers Exhibit 16: Impact of drivers and challenges Exhibit 17: Cost comparison of RPA robots to back-office worker’s salary 2015 Exhibit 18: RPO specific drivers and challenges Exhibit 19: Competitive factors for vendors to generate high revenues Exhibit 20: Other prominent vendors

ADP, IBM, ManpowerGroup, Randstad Sourceright, Accenture, Alexander Mann Solutions, Allegis Global Solutions, Futurestep, Hays, Hudson, Infosys, KellyOCG, Pontoon Solutions.