Table of Contents PART 01: Executive summary PART 02: Scope of the report PART 03: Research Methodology PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by services • Market overview • FM soft services market in North America • FM hard services market in North America PART 07: Market segmentation by end-user • Market overview • FM services market in commercial buildings • FM services market in government buildings • FM services market in residential buildings PART 08: Geographical segmentation • Market overview • FM services market in US • FM services market in Canada • FM services market in Mexico PART 09: Market drivers • Rising levels of outsourcing in building management • Value proposition offered to building owners • Growth in infrastructure development PART 10: Impact of drivers PART 11: Market challenges • Responsiveness to technology evolution • High market saturation • Rising labor cost PART 12: Impact of drivers and challenges PART 13: Market trends • Impact of technology in managing building facilities • Convergence of IoT and smart buildings • Integrated service contracts in FM PART 14: Vendor landscape • Competition review • Aramark • CB Richard Ellis (CBRE) • Compass Group • Cushman & Wakefield • Macro • Key takeaways PART 15: Appendix • List of abbreviations PART 16: Explore Technavio List of Exhibits Exhibit 01: FM services market segmentation Exhibit 02: FM services market in North America 2016-2021 ($ billions) Exhibit 03: Five forces analysis Exhibit 04: FM services as per end-user segment Exhibit 05: FM services in North America based on type of services 2016 and 2021 Exhibit 06: FM soft services market in North America 2016-2021 ($ billions) Exhibit 07: FM soft services classification Exhibit 08: FM soft services based on end-users Exhibit 09: FM hard services market in North America 2016-2021 ($ billions) Exhibit 10: Hard services classification Exhibit 11: End-user segments covered Exhibit 12: FM services market in North America by end-users 2016 and 2021 Exhibit 13: FM services market in commercial buildings 2016-2021 ($ billions) Exhibit 14: Services carried out in commercial buildings Exhibit 15: FM services market in government buildings 2016-2021 ($ billions) Exhibit 16: Benefits of outsourcing FM services in government buildings Exhibit 17: FM services market in residential buildings 2016-2021 ($ billions) Exhibit 18: FM services in residential buildings Exhibit 19: Benefits of FM outsourcing in residential buildings Exhibit 20: FM services market in North America by geography 2016 and 2021 Exhibit 21: FM services market in US 2016-2021 ($ billions) Exhibit 22: Key development projects in US Exhibit 23: FM services market in Canada 2016-2021 ($ billions) Exhibit 24: Key project developments in Canada Exhibit 25: FM services market in Mexico 2016-2021 ($ billions) Exhibit 26: Key development projects in Mexico Exhibit 27: Value proposition criteria Exhibit 28: Impact of drivers Exhibit 29: YoY percentage change in compensation cost for US laborers Exhibit 30: Impact of drivers and challenges Exhibit 31: Advantages of modern technology in FM services Exhibit 32: Prominent vendors Exhibit 33: Other prominent vendors Exhibit 34: Aramark: End-users served Exhibit 35: Aramark: Service offerings Exhibit 36: CBRE: Services offered Exhibit 37: Compass Group: End-users served Exhibit 38: Compass Group: Subsidiary companies Exhibit 39: Compass Group: Services offered Exhibit 40: Cushman & Wakefield: End-user industries Exhibit 41: Cushman & Wakefield: Services/solutions offered Exhibit 42: Macro: Key end-users served Exhibit 43: Macro: Key FM projects Exhibit 44: Macro: Services and solutions offered

Aramark, CB Richard Ellis, Compass, Cushman & Wakefield, Macro, ISS, Sodexo, Bilfinger HSG Facility Management, Cofely Besix, Carillion, GDI, Ecolab USA, KnightFM, Dohn Engineering, Resolute Facility Services, CONTINUUM Services, Total Facility Solutions, Stutler Solutions, Caravan Technologies, Professional Grade Services, Royal Mechanical Services, Choice Facility Services & Construction, Crockett Facilities Services, Camelot Facility Solutions, Veranova Properties, Brookfield Global Integrated Solutions, Assurance Facility Management, Global Facility Management and Construction, NG&G Facility Services, Express Facility Services and Maintenance, Wallbridge, Tecma, Tremco, New Mexico General Services Department, Colliers International, Newmark Grubb Knight Frank.