01. Executive Summary 02. List of Abbreviations 03. Introduction 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Design 04.3 Research Methodology 05. Scope of the Report 05.1 Market Overview 05.2 Product Offerings 06. Market Landscape 06.1 Market Size and Forecast 06.2 Five Forces Analysis 07. Market by Category Segmentation 08. Global Sales CRM Software Market 08.1 Market Size and Forecast 08.2 Geographical Segmentation 08.3 Sales CRM Software Market in the Americas 08.4 Sales CRM Software Market in the EMEA Region 08.5 Sales CRM Software Market in the APAC Region 09. Global E-commerce Software Market 09.1 Market Size and Forecast 09.2 Geographical Segmentation 09.3 E-commerce Software Market in the Americas 09.4 E-commerce Software Market in the EMEA Region 09.5 E-commerce Software Market in the APAC Region 10. Global E-mail Software Market 10.1 Market Size and Forecast 10.2 Geographical Segmentation 10.3 E-mail Software Market in the Americas 10.4 E-mail Software Market in the EMEA Region 10.5 E-mail Software Market in the APAC Region 11. Global WCM Software Market 11.1 Market Size and Forecast 11.2 Geographical Segmentation 11.3 WCM Software Market in the Americas 11.4 WCM Software Market in the EMEA Region 11.5 WCM Software Market in the APAC Region 12. Global Web Analytics Software Market 12.1 Market Size and Forecast 12.2 Geographical Segmentation 12.3 Web Analytics Software Market in the Americas 12.4 Web Analytics Software Market in the EMEA Region 12.5 Web Analytics Software Market in the APAC Region 13. Global Social CRM Software Market 13.1 Market Size and Forecast 13.2 Geographical Segmentation 13.3 Social CRM Software Market in the Americas 13.4 Social CRM Software Market in the EMEA Region 13.5 Social CRM Software Market in the APAC Region 14. Geographical Segmentation 14.1 Digital Marketing Software Market in the Americas Market Size and Forecast 14.2 Digital Marketing Software Market in the EMEA Region Market Size and Forecast 14.3 Digital Marketing Software Market in the APAC Region Market Size and Forecast 15. Key Leading Countries 15.1 USA 15.2 Germany 15.3 Japan 16. Vendors in Global Digital Marketing Software Market 2012 16.1 Competitive Scenario 16.2 Market Share Analysis 2012 17. Vendor Landscape 17.1 Global Sales CRM Software Market 17.2 Global E-commerce Software Market 17.3 Global E-mail Software Market 17.4 Global WCM Software Market 17.5 Global Web Analytics Software Market 17.6 Global Social CRM Software Market 18. Buying Criteria 19. Market Growth Drivers 20. Drivers and their Impact 21. Market Challenges 22. Impact of Drivers and Challenges 23. Market Trends 24. Key Vendor Analysis 24.1 IBM Corp. Business Overview Key Information Business Segmentation SWOT Analysis 24.2 Microsoft Corp. Business Overview Key Information Business Segmentation SWOT Analysis 24.3 Oracle Corp. Business Overview Key Information Business Segmentation SWOT Analysis 24.4 SAP AG Business Overview Key Information Business Segmentation SWOT Analysis 25. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Global Digital Marketing Software Market 2012-2016 (US$ billion) Exhibit 3: Global Digital Marketing Software by Category Segmentation 2012 Exhibit 4: Global Sales CRM Software Market 2012-2016 (US$ billion) Exhibit 5: Global Sales CRM Software Market by Geographical Segmentation 2012 Exhibit 6: Sales CRM Software Market in the Americas 2012-2016 (US$ billion) Exhibit 7: Sales CRM Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 8: Sales CRM Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 9: Global E-commerce Software Market 2012-2016(US$ billion) Exhibit 10: Global E-commerce Software Market by Geographical Segmentation 2012 Exhibit 11: E-commerce Software Market in the Americas 2012-2016 (US$ billion) Exhibit 12: E-commerce Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 13: E-commerce Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 14: Global E-mail Software Market 2012-2016 (US$ billion) Exhibit 15: Global E-mail Software Market by Geographical Segmentation 2012 Exhibit 16: E-mail Software Market in the Americas 2012-2016 (US$ billion) Exhibit 17: E-mail Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 18: Email Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 19: Global WCM Software Market 2012-2016(US$ billion) Exhibit 20: Global WCM Software Market by Geographical Segmentation 2012 Exhibit 21: WCM Software Market in the Americas 2012-2016 (US$ billion) Exhibit 22: WCM Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 23: WCM Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 24: Global Web Analytics Software Market 2012-2016 (US$ billion) Exhibit 25: Global Web Analytics Software Market by Geographical Segmentation 2012 Exhibit 26: Web Analytics Software Market in the Americas 2012-2016 (US$ billion) Exhibit 27: Web Analytics Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 28: Web Analytics Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 29: Global Social CRM Software Market 2012-2016(US$ billion) Exhibit 30: Global Social CRM Software Market by Geographical Segmentation 2012 Exhibit 31: Social CRM Software Market in the Americas 2012-2016 (US$ billion) Exhibit 32: Social CRM Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 33: Social CRM Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 34: Global Digital Marketing Software Market by Geographical Segmentation 2012 Exhibit 35: Digital Marketing Software Market in the Americas 2012-2016 (US$ billion) Exhibit 36: Digital Marketing Software Market in the EMEA Region 2012-2016 (US$ billion) Exhibit 37: Digital Marketing Software Market in the APAC Region 2012-2016 (US$ billion) Exhibit 38: Global Digital Marketing Software Market by Vendor Segmentation 2012 Exhibit 39: Global Sales CRM Software Market by Vendor Ranking 2012 Exhibit 40: Global E-commerce Software Market by Vendor Ranking 2012 Exhibit 41: Global E-mail Software Market by Vendor Ranking 2012 Exhibit 42: Global WCM Software Market by Vendor Segmentation 2012 Exhibit 43: Global Web Analytics Market by Vendor Segmentation 2012 Exhibit 44: Global Social CRM Software Market by Vendor Segmentation 2012 Exhibit 45: List of Companies Acquired by Major Vendors Exhibit 46: Business Segmentation of IBM Corp. Exhibit 47: Business Segmentation of Microsoft Corp. Exhibit 48: Business Segmentation of Oracle Corp. Exhibit 49: Business Segmentation of SAP AG

IBM Corp., Microsoft Corp., Oracle Corp., SAP AG., Adobe Systems Inc., Adobe Omniture Inc., Attensity Corp., Constant Contact Inc., Clicky, ComScore Networks Inc., Digital Forest, EMC Corp., Ektron Inc., Exact Target Inc., Fireclick, Hybris Software, iContact Corp., Jive Software, Lithium Technologies, Salesforce.com Inc., Sitecore Inc., Percussion Software Inc., and Web trends Corp.