PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Countries covered • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by solutions • Global GAO market by solutions • FAO • Recruitment process outsourcing (RPO) • Payroll outsourcing • Procurement outsourcing PART 07: Geographical segmentation • Global GAO market by geography • Americas • EMEA • APAC PART 08: Market drivers • Need to outsource indirect procurement functions • Need to standardize and optimize business process • Drive for multi-process outsourcing services • Cost control through innovative technologies PART 09: Impact of drivers PART 10: Market challenges • System integration and interoperability issues • Shortage of skilled IT professionals • Lack of control over outsourced G&A process PART 11: Impact of drivers and challenges PART 12: Market trends • Increased adoption of analytics • Emergence of RPA • Upsurge of BPaaS • Rise of AI PART 13: Vendor landscape • Competitive scenario • Other prominent vendors PART 14: Key vendor analysis • Accenture • Capgemini • IBM • Infosys • TCS PART 15: Appendix • List of abbreviations PART 16: Explore Technavio List of Exhibits Exhibit 01: Global GAO market Exhibit 02: Countries covered for market analysis Exhibit 03: Product offerings Exhibit 04: Global GAO market 2015-2020 ($ billions) Exhibit 05: Five forces analysis Exhibit 06: Global FAO market 2015-2020 ($ billions) Exhibit 07: Global RPO market 2015-2020 ($ billions) Exhibit 08: Global payroll outsourcing market 2015-2020 ($ billions) Exhibit 09: Global RPO market 2015-2020 ($ billions) Exhibit 10: Global GAO market by geography 2015 Exhibit 11: Impact of drivers Exhibit 12: Impact of drivers and challenges Exhibit 13: Other prominent vendors Exhibit 14: Accenture: BPO service offerings Exhibit 15: Accenture: Financial and accounting BPO services Exhibit 16: Accenture: P2P solutions Exhibit 17: Accenture: HR outsourcing services Exhibit 18: Accenture: SWOT analysis Exhibit 19: Capgemini: BPO services Exhibit 20: Capgemini: F&A services Exhibit 21: Capgemini: Procurement solution Exhibit 22: Capgemini: SWOT analysis Exhibit 23: IBM: BPO services Exhibit 24: IBM: Source-to-pay solutions and services Exhibit 25: IBM: BPaaS offerings Exhibit 26: IBM: SWOT analysis Exhibit 27: Infosys: Business process services Exhibit 28: Infosys: Outsourcing services Exhibit 29: Infosys: SWOT analysis Exhibit 30: TCS: Business process services Exhibit 31: TCS: F&A services Exhibit 32: TCS: HR services Exhibit 33: TCS: Exhibit 34: Supply chain management services Exhibit 35: TCS: SWOT analysis

Accenture, Capgemini, IBM, Infosys, TCS, ADP, Aon Hewitt, Cognizant Technology Solutions, EXL Services, Genpact, GEP, HCL Technologies, HP, NGA HR, WNS, Xerox.