PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Economic overview PART 06: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 07: Market segmentation by service • Global technical support outsourcing market by service • Global technical support outsourcing market by call center technical support outsourcing • Global technical support outsourcing market by helpdesk support outsourcing PART 08: Geographical segmentation • Global technical support outsourcing market by geography • Americas • EMEA • APAC PART 09: Market drivers PART 10: Impact of drivers PART 11: Market challenges PART 12: Impact of drivers and challenges PART 13: Market trends PART 14: Vendor landscape • Major vendors • Other prominent vendors PART 15: Key vendor analysis • Hudson Software • Inforonics Global Services • Qcom Outsourcing • Wipro PART 16: Appendix • List of abbreviations PART 17: Explore Technavio   List of EXhibits Exhibit 01: Countries covered for market analysis Exhibit 02: Product offerings Exhibit 03: Global technical support outsourcing market Exhibit 04: Global technical support outsourcing market 2015-2020 ($ billions) Exhibit 05: Five forces analysis Exhibit 06: Global technical support outsourcing market by service 2015 Exhibit 07: Global technical support outsourcing market by service 2015-2020 Exhibit 08: Global technical support outsourcing market by call center technical support outsourcing 2015-2020 ($ billions) Exhibit 09: Segmentation of global helpdesk support outsourcing market by service Exhibit 10: Global technical support outsourcing market by helpdesk support outsourcing 2015-2020 ($ billions) Exhibit 11: Global technical support outsourcing market by geography 2015 Exhibit 12: Impact of drivers Exhibit 13: Impact of drivers and challenges Exhibit 14: Other prominent vendors Exhibit 15: Hudson Software: Service offerings Exhibit 16: Inforonics Global Services: Service offerings Exhibit 17: Inforonics Global Services: Service offerings Exhibit 18: Qcom Outsourcing: Service offerings

Hudson Software, Inforonics Global Services, Qcom Outsourcing, Wipro, Atos, Attivasoft, CGI Group, Ciber, CompuCom, CSC, Dell, Dynasis, Fujitsu, Genpact, Getronics, HCL Technologies, HP, IBM, iYogi, Kayako, Maintech, Northrop Grumman, Pomeroy, Stefanini, Support.com, TCS, TELUS International, T-Systems, Unisys, Xerox.