PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by services • Global BPaaS market by services • HR services • E-commerce services • Payments services • Customer management services • Finance and accounting services • Other services PART 07: Geographical segmentation • Global BPaaS market by geography • Americas • EMEA • APAC PART 08: Market drivers PART 09: Impact of drivers PART 10: Market challenges PART 11: Impact of drivers and challenges PART 12: Market trends PART 13: Vendor landscape • Competitive scenario • Major vendors • Other prominent vendors PART 14: Key Vendor Analysis • Accenture • Cognizant Technology Solutions • IBM • Infosys • TCS PART 15: Appendix • List of abbreviations PART 16: Explore Technavio List of Exhibits Exhibit 01: Countries covered for market analysis Exhibit 02: Product offerings Exhibit 03: Global BPaaS market 2015-2020 ($ billions) Exhibit 04: Five forces analysis Exhibit 05: Segmentation of global BPaaS market by services 2015 Exhibit 06: Global BPaaS market by services 2015-2020 Exhibit 07: Global BPaaS market by HR services 2015-2020 ($ billions) Exhibit 08: Global BPaaS market by e-commerce services 2015-2020 ($ billions) Exhibit 09: Global BPaaS market by payments services 2015-2020 ($ billions) Exhibit 10: Global BPaaS market by customer management services 2015-2020 ($ billions) Exhibit 11: Global BPaaS market by finance and accounting services 2015-2020 ($ billions) Exhibit 12: Global BPaaS market by others services 2015-2020 ($ billions) Exhibit 13: Segmentation of global BPaaS market by geography 2015 Exhibit 14: Segmentation of global BPaaS market by geography 2020 Exhibit 15: BPaaS market in Americas 2015 and 2020 ($ billions) Exhibit 16: BPaaS market in EMEA 2015 and 2020 ($ billions) Exhibit 17: BPaaS market in APAC 2015 and 2020 ($ billions) Exhibit 18: Impact of drivers Exhibit 19: Impact of drivers and challenges Exhibit 20: Cloud service brokerage model Exhibit 21: Accenture: BPO service offerings Exhibit 22: Cognizant: BPaaS offerings Exhibit 23: Cognizant: Business cloud solutions Exhibit 24: IBM: BPaaS offerings Exhibit 25: IBM: IT outsourcing services Exhibit 26: Infosys: Business process services

Accenture, Cognizant, IBM, Infosys, TCS, ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.