PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights • Definition of retail banking • Three basic characteristics of retail banking sector • Pillars of retail banking • Division of activities in personal banking • Global market outlook PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Geographical segmentation • Geographical segmentation 2015 • Geographical segmentation 2020 • EMEA • Americas • APAC PART 07: Market drivers • Quicker access to credit • Portfolio risk solutions • Online receivable financing by retail banks PART 08: Impact of drivers PART 09: Market challenges • Managing risk • Inadequacy of MIS • Understanding and tackling AML/KYC issues PART 10: Impact of drivers and challenges PART 11: Market trends • Big data analytics • FinTech start-ups' partnerships with banking and financial institutions • Customer connectivity • Leveraging social media channels for better market penetration PART 12: Vendor landscape • Competitive landscape • Other prominent vendors PART 13: Key vendor analysis • BNP Paribas • Citigroup • HSBC • ICBC • JPMorgan Chase PART 14: Appendix • List of abbreviations PART 15: Explore Technavio List of Exhibits Exhibit 01: Countries covered for market analysis Exhibit 02: Product offerings Exhibit 03: Characteristics of retail banking sector Exhibit 04: Retail banking pillars Exhibit 05: Division of activities in personal banking Exhibit 06: Growth strategies of retail banking institutions Exhibit 07: Global retail banking market 2015-2020 ($ trillions) Exhibit 08: Global retail banking customer segment 2015 Exhibit 09: Global revenue generated from the retail banking customer segment 2015 ($ billions) Exhibit 10: Global retail banking product segment 2015 Exhibit 11: Global revenue generated from the retail banking product segment 2015 ($ billions) Exhibit 12: Retail banking solutions through digitization Exhibit 13: Five forces analysis Exhibit 14: Geographical segmentation of retail banking market 2015 Exhibit 15: Geographical segmentation of retail banking market 2020 Exhibit 16: Retail banking market in EMEA 2015-2020 ($ billions) Exhibit 17: Strategies to rebuild the ROE Exhibit 18: New role of branch banking in EMEA Exhibit 19: Retail banking market in the Americas 2015-2020 ($ billions) Exhibit 20: Retail banking market in APAC 2015-2020($ billions) Exhibit 21: Growth strategy of retail banks in APAC Exhibit 22: Digital banking penetration market in APAC Exhibit 23: Key takeaways from APAC Exhibit 24: Impact of drivers Exhibit 25: Impact of drivers and challenges Exhibit 26: Factors that drive customer satisfaction Exhibit 27: Customer connectivity Exhibit 28: Social media benefits to retail banking institutions Exhibit 29: Retail banking solutions Exhibit 30: Improved inventory management Exhibit 31: BNP: Paribas Domestic market product offerings Exhibit 32: BNP Paribas: International financial services product offerings Exhibit 33: Recent developments Exhibit 34: Citigroup: Product offerings Exhibit 35: HSBC: Offerings for targeting retail banking Exhibit 36: Recent developments Exhibit 37: ICBC: Product offerings Exhibit 38: JPMorgan Chase: Consumer business Exhibit 39: JPMorgan Chase: Commercial banking

BNP Paribas, Citigroup, HSBC, ICBC, JPMorgan Chase, Bank of America, Barclays, China Construction Bank, Deutsche Bank, Mitsubishi UFJ Financial Group, Wells Fargo.