PART 01: Executive summary • Highlights PART 02: Scope of the report • Market overview • Top-vendor offerings PART 03: Market research methodology • Research methodology • Economic indicators PART 04: Introduction • Key market highlights PART 05: Market landscape • Market overview • Market size and forecast • Five forces analysis PART 06: Market segmentation by category • Segmentation of global back office outsourcing market in financial service sector by category • Hardware • Software • Services PART 07: Geographical segmentation • Geographical segmentation of global back office outsourcing market in financial services sector • Americas • EMEA • APAC PART 08: Market drivers • Greater efficiency and productivity • Cost savings • Risk mitigation • Increase in outsourcing of ATM back office services • Need to conform with regulatory compliance PART 09: Impact of drivers PART 10: Market challenges • Increased security concerns • Inconvenience for company employees • High levels of attrition and employee turnover • Lack of domain expertise • Adhering to varied requirements PART 11: Impact of drivers and challenges PART 12: Market trends • Increased adoption of digital and mobile solutions • Consistent occurrence of outsourcing deals pertaining to back office services • Rise of big data in financial services • Increased adoption of cloud computing and virtualization PART 13: Vendor landscape • Competitive scenario • Major vendors • Other prominent vendors PART 14: Key vendor analysis • Accenture • IBM • Infosys • TCS PART 15: Appendix • List of abbreviations PART 16: Explore Technavio List of Exhibits Exhibit 01: Countries covered for market analysis Exhibit 02: Product offerings Exhibit 03: Global back office outsourcing market in financial services sector 2015-2020 ($ billions) Exhibit 04: Five forces analysis Exhibit 05: Segmentation of global back office outsourcing market in financial services sector by category 2015 Exhibit 06: ITO versus BPO deals in BFSI sector by volume 2015 Exhibit 07: ITO by function Exhibit 08: BPO by function Exhibit 09: Geographical segmentation of global back office outsourcing market in financial services sector Exhibit 10: Impact of drivers Exhibit 11: Impact of drivers and challenges Exhibit 12: Other prominent vendors Exhibit 13: Accenture: IT infrastructure outsourcing services Exhibit 14: Accenture: BPO service offerings Exhibit 15: Accenture: Financial and accounting BPO services Exhibit 16: IBM: IT outsourcing service offerings Exhibit 17: IBM: Financial services Exhibit 18: Infosys: Application outsourcing services Exhibit 19: Infosys: Business process services Exhibit 20: TCS: Banking solutions Exhibit 21: TCS: IT infrastructure and application outsourcing services

Accenture, IBM, Infosys, TCS, Aegis, Attra Infotech, Birlasoft, Capgemini, CGI, Cognizant, CSC, Dell, eClerx, Endava, EPAM, EXL, HCL, Hexaware, HP, iGate, Infosys, ITC Infotech, L&T Infotech, Luxoft, Mindtree, Mphasis, NIIT Technologies, Polaris Consulting and Services, Serco Global Services, Softtek, Sutherland Global Services, Syntel, Tech Mahindra, Unisys, Virtusa, Viteos Fund Services, Wipro, WNS, Xchanging, Xerox, Zensar.